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All about YOTEL's Hotel Technology


Author: Bernice Chan

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At YOTEL we are driving a transformation of our underlying systems and adopting a “digital first” strategy to further develop sales and improve internal operations.

Leading the strategy is Fergus Boyd, our vice-president for Digital & IT. A veteran of the travel industry, Fergus has years of experience in senior Digital & IT roles in the sector, which include launching British Airways’ first on-board internet services, and leading Virgin Atlantic’s website and mobile services.

Since joining YOTEL a couple of years ago, Fergus has put a strategy in place at YOTEL that is focused on developing our vision to have 50 hotels by 2020.  “We believe it’s imperative that the platform and systems we are investing in now can grow with us. As a result we are avoiding traditional, hospitality-centric systems and instead opting for light touch, cloud-based products, which complement our BYOD (bring your own device) philosophy,” Fergus recently told Computer Weekly.

“We firmly believe the technology platforms we are investing in now will be crucial in the drive to future cost savings and revenue. Chiefly, we aim to continue to deliver great guest service, as this is at the heart of what we do, while our infrastructure and systems ensure that we facilitate everything guests need during their stay.”

See the full Computer Weekly Article by clicking this link.


Author: Bernice Chan

Bernice is a Digital Marketer at YOTEL's London HQ and is excited by innovation in the travel industry and all things digital.

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