How do I cancel a booking and what is your policy?

A booking made directly with us, via our website or via our reservations department (email/phone), can be cancelled by contacting us on the following email address [email protected] and number +31 20 787 0180.

Instead, a booking made on a third party company (Booking.com/Expedia/Hoteliers/…) can be cancelled only by contacting the company utilised to book. Please, contact the email address or phone number you see on your booking confirmation.

Cancellation policies vary, depending on the rate chosen for the booking:

- Pay Later rate is based on flexible terms & conditions, meaning payment at arrival and free cancellation up to 3pm the day before arrival date;

- Pay Now rate is based on non-refundable terms & conditions, meaning no reimbursement of the amount pre-paid, if the booking is cancelled or modified;

- Other promotional rates may have different payment and cancellation conditions; always check with us or with the company you booked with.