How do I cancel a booking and what is your policy?

Online cancellation is not available for YOTELAIR bookings. If you wish to cancel your booking, please contact customer services at least 24 hours before your booked arrival time (72 hours for multi-cabin bookings):

United Kingdom    +44 (0)207 100 1100
Netherlands          +31 (0)20 808 6975
France                  +33 (0)1 7061 7705
Email                    [email protected]

For cancellations outside of customer service hours, call the above numbers and leave a message with your name and booking reference. Send an email and we will revert with confirmation of the cancellation. Your booking will not have been deemed cancelled or amended unless you have received confirmation.