How do I get to YOTEL Boston?
The MBTA Silver Line is in the Basement of our hotel. This takes you to all Boston Logan Airport terminals as well as Boston South Station which service Amtrak and the Boston MBTA public transportation system.
What is YOTEL's address?
YOTEL BOSTON - 65 Seaport BLVD Boston, MA 02210
What forms of payment do you accept?
We accept Visa, Mastercard, Discover and American Express credit and debit cards. We do accept cash at check out with valid credit or debit card on file at check-in. A $75 temporary hold for incidentals is taken per day and is released at check-out.
How do advanced purchase rates work and what are the T&Cs?
Advance Purchase Rate
Please be aware that this is a pre-paid and non-changeable rate so your card will be validated and charged immediately on booking, we’re sorry but no changes or refunds can be given for cancellation or change of dates for any reason.
Its good to book and pay in advance as you’ll be getting a great deal but you might want to consider travel insurance to cover any costs incurred should you have to cancel for any reason.
What are the taxes/fees?
Room occupancy taxes total 14.45% of your room rate and break down as follows:
- 5.7% room occupancy
- 6.0% city tax
- 2.75% convention center tax
Massachusetts also has a 6.25% sales and use tax on the sale, rental or use of tangible personal property, as well as a 7% sales tax on meals and beverages.
What is your cancellation/no show policy?
Different cancellation and amendment terms and conditions may apply to different reservations, rates, and cabins. Should your reservation qualify to be amended or be cancelled, you must do so before 3pm the day before the scheduled day of arrival. Failure to amend or cancel a reservation in a timely manner will result in a one night charge.
No cabins available?
If the site says that no cabins are available for a specific date range, then it either means the hotel is full (book earlier next time!) or there is a minimum restriction on the number of days. As an example, it's often the case for popular hotels, including YOTEL, that it isn't possible to book a Saturday night only. Please try a wider date range or check other dates.
What are the check-in and check-out times?
Standard check-in time is 3pm, and check-out is by 11am. We also offer early check-in and late check-out for a small fee based on availability, and on a first-come, first-served basis at the time of your arrival. (Unfortunately, this cannot be arranged prior to check-in.)
Do you have international power sockets?
You can purchase international adaptor plugs from Mission Control on the Ground Level or through one of our vending solutions on each floor.
Booking a VIP suite
Give us a call directly (617.377.4747) and we are thrilled to arrange your YOTEL VIP experience.
Do you have ADA cabins?
Yes, we offer a range of ADA compliant cabins including Premium Queen & First. See our cabin details pages.
Do you have any connected cabins?
We do have limited cabins with connecting doors available upon request and based on availability, if there are none available we are happy to try and allocate cabins next door to each other or on the same floor, please make this request upon making your cabin reservation.
Will YOTEL store luggage?
Yes, you are invited to store your luggage/item with our Mission Control Crew located on the Ground Level.
Do you offer room service?
We have a food-to-go options that allow guests to order from Club Lounge or Sky Lounge for pick up to dine in their cabins.
We are also thrilled to have options available through our SMART Box Dining solutions located on Ground level next to Mission Control.
Do you provide hairdryers?
Yes, every cabin comes with a hairdryer
Do all cabins have an iron and ironing board?
Yes, there is an iron and ironing board in every cabin.
Are there phones in the cabins?
Yes, there is a phone in every cabin. All calls to local and USA numbers are free. A pre-paid calling card is available to purchase from Mission Control for international calls.
What are your mattresses like?
Our adjustable 'Smartbeds' have mattresses made by Serta, they are Cool Action Gel Memory foam and are made specially for YOTEL.
Is there somewhere I can store away valuables?
Yes, there is a safe in every cabin with sufficient capacity for a laptop.
How much do you charge for high speed WiFi internet access?
Absolutely nothing. Our Super-Fast WiFi is free for guests anywhere in the building.
Do cabins have rollaways or cribs?
Rollaways and cribs are available in certain cabin types and are subject to availability, please contact us to book them with your reservation.
Do you have a business centre?
We do have PCs and print capabilities that are free to use opposite Mission Control on Ground Level. If you need more in depth business services just stop by Mission Control and they are thrilled to assist.
Do you have a gym?
Yes, our fitness experience is open 24/7. This is fitted with state of the art fitness equipment. If you want something a little more, just stop by Mission Control and we are thrilled to guide you to our local fitness partners.
Can I ship items to the hotel?
Yes, we can accept packages on your behalf. All items should be addressed to the registered guest and where possible state the date of check in. Due to limited storage space, shipments should not arrive any earlier than 3 days prior to arrival. Any package that arrives earlier than 3 days is subject to a $40.00 holding fee. Stored packages must be picked up within 48 hours of guest arrival. Any package left over 48 hours without being claimed, is subject to a $20.00 per day storage fee, for a maximum of 7 days. After 7 days the package will be sent to the Lost and Found department, where it will be held for 30 days. If package is still unclaimed after this time the package will be donated and / or discarded.
If you need to send something from the hotel, FedEx and USPS deadlines for all outgoing shipments is 11:00am Monday through Friday, and we don't have any outgoing deliveries on weekends.
Package delivery hours: Monday through Saturday (6:00am – 8:00pm)
Outgoing package hours: Monday through Friday (6:00am – 12:00pm)
Package handling charges apply for incoming and outgoing letters and packages:
0-15 lbs. $5.00
16-30 lbs. $15.00
31-50 lbs. $20.00
51-80 lbs. $30.00
81-100 lbs. $40.00
101-150 lbs. $50.00
Over 151 lbs. $100.00
Are the cabins allergen-free?
Travelling and staying in a hotel is supposed to be exciting and relaxing, but we know that for people with allergies or chemical sensitivities the whole experience can become stressful. Fortunately, we have taken some measures to try to make your stay at YOTEL as allergy, sneeze, and red eye free as possible. All our pillows and duvets have hypoallergenic fiber fill. All cleaning products used in YOTEL are environmentally safe and non-toxic. Carpets are cleaned using a ‘true – stem’ extraction cleaning machine that sanitizes and kills all kinds of bacteria and germs. The paint used throughout YOTEL Boston is ‘Low VOC’, this improves the overall air quality for guests and staff. If you have any further questions, contact us. We are proud to be LEED Certified.
Do you offer guest laundry facilities?
Yes, laundry bags are available in all cabins. The bag should be taken to Mission Control on Ground Level by 9am. Once clean, your laundry will be returned to your cabin and the laundry charge will be added to your account.
Do you offer special group rates?
Yes, find out all you need to know about group bookings by contact our Sales Crew directly. 617.377.4747 ext. 2.
If I have questions about my invoice, who do I speak to?
Mission Control on Ground Level is available for your needs 24/7. Stop down or dial “30” from your cabin at any time. Already checked out? Call us directly at 617.377.4747 ext. 1.
How do I amend a booking made through a third party website?
You will need to contact the company you booked with to make any changes.
What is the minimum check in age?
You must be 21 years of age to enjoy your YOTEL Boston experience.
Do you allow smoking on property?
No, we are completely non-smoking throughout the entire hotel, including all of our cabins and public spaces. There is a $500 fee that will be charged to anyone who violates our non-smoking policy.
Can I bring my pet?
Pets are not allowed on property at YOTEL Boston.
Do you have on-site parking?
Parking at YOTEL is easy peasy. Valet parking is located in front of the hotel on Seaport Blvd and is $49.00 per night with unlimited in and out privileges until 3 pm on day of departure. An additional $15.00 charge will be applied from 3 pm – 2:00 am.
Day use valet is $30.00 until 2:00 am. Any guest or non-guest overnight parking is $49.00.
Please note valet parking is operated by a third party.
Self-parking garages are available in the Seaport district but are not affiliated with the YOTEL Boston.
How do I get a cab?
Our Mission Control team will always assist you and can help hail a cab outside YOTEL at any time. Dial "30" from your cabin to reach Mission Control to assist.
Can I book a wedding at YOTEL?
Yes, we would love you to come to YOTEL and celebrate with us. Contact our Sales Crew Directly.
How fast is the free WiFi?
We aim to provide a 20/20 service which means 20 mbps download and 20 mbps upload (mbps is megabits per second). We have no limit on the number of devices you can connect. For people who like techy details, we use Access Points that support “802.11ac” which is the latest WiFi technology in newer smartphones, tablets, and laptops. Our wireless network is also fully compatible with older devices.
Where can I use your WiFi?
Our Super-Fast WiFI is available anywhere on property. Just connect your device and a prompt will pop up.
How do I check-in at the hotel?
Easiest check in is through our YOTEL APP, this allows you to skip Mission Control and all that traditional check in stuff and go directly to your cabin using your SMART phone as your key. Talk about feeling VIP as you walk past the line.
We also offer our self-service kiosks on the ground floor. All you need to do is touch the screen and enter a few basic details and the kiosk will give you a plastic key card which you tap against your door lock to open the door. If you need extra help or have questions, just go to Mission Control.
How do I check-out at the hotel?
Leave your key in your cabin and a copy of your cabin folio will be emailed to you by the end of the business day. If you would like a paper copy of your Cabin folio, go to one of the self-service kiosks on the ground floor and enter your key card and the system will list your itemized invoice and will give you a paper copy to take away. If you need extra help or have questions, just go to Mission Control and the crew members there will be happy to help you.
We do not offer a free shuttle/taxi service from Boston Logan International Airport or Boston’s South Station. Boston Logan is only 3 stops away on the MBTA Silver Line and South Station only 1 stop. The MBTA Silver Line is located in the basement of our hotel.
Do the cabins have Aircon/HVAC?
Of course, we have invested in high-efficiency cooling/heating air conditioning in the cabins so you can leave it on all night without being disturbed. When you arrive, the temperature will be automatically set to 72 Fahrenheit (22 Celsius) in the winter and 68 Fahrenheit (20 Celsius) in the summer with the fan on auto, but you can adjust the temperature up or down to your preference. If you want, you can turn off the fan completely. Our windows open slightly if you prefer natural circulation.
You may see Aircon referred to as HVAC (heating, ventilation, air conditioning).
Where can I report a lost or stolen item at YOTEL Boston?
Can I bring outside alcohol onto the property?
No, in accordance with the general laws of the Commonwealth of Massachusetts and the City of Boston, we cannot allow patrons to bring outside alcoholic beverages onto our premises including but not limited to guest cabins. We do have secured storage options at Mission Control where guests can store any alcoholic beverages throughout their stay at no charge.