When will the hotel open?
We expect YOTEL San Francisco to open in early 2018 but sorry we can't be more specific due to construction timescales often changing.
Bookings are currently open for stays from 1 May 2018.
How do I get to YOTEL San Francisco?
The hotel is located in San Francisco’s central Mid-Market district at 1095 Market Street, San Francisco, CA 64103, a short walk to the shopping districts of Union Square and Hayes Valley.
From the airport
San Francisco is serviced by two main international airports, San Francisco International (14 miles/ 21 km) and Oakland International (19 miles/ 30km).
To get to downtown in a taxi it takes around 20 to 30 minutes from SFO (@ around $40 to $65) and from Oakland around 35 to 60 minutes (@ $50 to $70).
There are various public transport options and shuttles from both airports so have a look on https://www.flysfo.com/to-from/public-transit or http://www.oaklandairport.com/ground-transportation/ to find out what the most suitable option is for you.
Public transport options close by
Depending on how you decide to travel from the airport, see options below on getting to the hotel from various transport hubs in the city.
Cal Train Station, 700 4th Street is 1.3 miles/ 2 km away from YOTEL, a 27-minute walk or use one of your smartphone transport apps for a 10-minute ride.
Why not take the Cable Car, it is San Francisco after all and located on the corner of Powell and Market Street only 8 mins walk from the hotel (0.4 miles/ 0.6 km).
Decided to cruise your way into town – the Ferry Building is located on 1 Sausalito at the end of Market Street (east side) about half an hour’s walk or short taxi ride from the hotel (1.6 miles/ 2.6 km).
What is YOTEL's address?
The hotel is located in San Francisco’s central Mid-Market district at 1095 Market Street, San Francisco, CA 94103 a short walk to the shopping districts of Union Square and Hayes Valley.
What forms of payment do you accept?
Credit and debit cards are both accepted. We do accept cash at check out.
How do advanced purchase rates work and what are the T&Cs?
Advance Purchase Rate
Please be aware that this is a pre-paid and non-changeable rate so your card will be validated and charged immediately on booking, we’re sorry but no changes or refunds can be given for cancellation or change of dates for any reason.
It’s good to book and pay in advance as you’ll be getting a great deal but you might want to consider travel insurance to cover any costs incurred should you have to cancel for any reason.
What are the taxes/fees?
Room occupancy taxes total 16.445% of your room rate and break down as follows:
14% lodging tax
1% Tourism Improvement tax
1.25% Mascone Convention Center tax
0.195% Tourism tax
8.75% California Sales tax is
What is your cancellation/no show policy?
Different cancellation and amendment terms and conditions may apply to different reservations, rates, and cabins. Should your reservation qualify to be amended or be cancelled, you must do so before 6pm the day before the scheduled day of arrival. Failure to amend or cancel a reservation in a timely manner will result in a one night charge.
No cabins available?
If the site says that no cabins are available for a specific date range, then it either means the hotel is full (book earlier next time!) or there is a minimum restriction on the number of days. As an example, it's often the case for popular hotels, including YOTEL, that it isn't possible to book a Saturday night only. Please try a wider date range or check other dates.
What are the check-in and check-out times?
Standard check-in time is 3pm, and check-out is by 11am. We also offer early check-in and late check-out for a small fee based on availability, and on a first-come, first-served basis at the time of your arrival. (Unfortunately, this cannot be arranged prior to check-in.)
The fee applies if we do not have a cabin ready and we are making special arrangements to accommodate.
$50 – Early Arrival 7 AM - 11 AM
$25 – Early Arrival 11 AM – 3 PM
Late Check Out
$50 – Late check out until 3:00 PM
$75 – Late Check out until 6:00 PM
Full night rate – Late check after 6:00 PM
Do you have international power sockets?
You can purchase international adaptor plugs from Mission Control on the Lobby Level or through one of our vending solutions.
Booking a VIP suite
You can either book a VIP cabin online directly or give us a call directly and we are thrilled to arrange your YOTEL VIP experience.
Do you have accessible cabins?
Yes, we offer a range of fully accessible cabins including Premium Queen Plus and Premium Queen Plus with 1 bunk. See our cabin details pages.
Do you have any connected cabins?
We don’t have any cabins with connecting doors, however we are happy to try and allocate cabins next door to each other or on the same floor, please make this request upon making your cabin reservation.
Will YOTEL store luggage?
Yes, you are invited to store your luggage/item with our Mission Control Crew located on the Lobby Level.
Do you offer room service / in-room dining?
We have food-to-go options that allow guests to order from the restaurant or Mission Control for pick up to dine in their cabins. We are also thrilled to have options available through our SMART Box Dining solutions located on Ground level next to Mission Control.
Do you provide hairdryers?
Yes, every cabin comes with a hairdryer.
Do all cabins have an iron and ironing board?
Yes, there is an iron and ironing board in every cabin.
Are there phones in the cabins?
Yes, there is a phone in every cabin. All calls to local and USA numbers are free. A pre-paid calling card is available to purchase from Mission Control for international calls.
What are your mattresses like?
All our beds including the adjustable Smartbed™ have mattresses made by Serta, they are Cool Action Gel Memory foam and are made specially for YOTEL.
Is there somewhere I can store away valuables?
Yes, there is a safe in every cabin with sufficient capacity for a laptop.
How much do you charge for high speed WiFi internet access?
Absolutely nothing. Our Super-Fast WiFi is free for guests anywhere in the building.
Do cabins have rollaways or cribs?
Rollaways are available in certain cabin types and are subject to availability (Additional cost), please contact us to book them with your reservation.
Pack and play/cribs are available at no extra cost. They are subject to availability and only fit into certain cabin types, so it's best to contact us to book them with your reservation.
Do you have a business centre?
We do have PCs and print capabilities that are free to use. If you need more in-depth business services just stop by Mission Control and they are thrilled to assist.
Do you have a gym?
Yes, our fitness experience is open 24/7. This is fitted with state of the art fitness equipment. If you want something a little more, just stop by Mission Control and we are thrilled to guide you to our local fitness partners.
Can I ship items to the hotel?
Yes, we can accept packages on your behalf. All items should be addressed to the registered guest and where possible state the date of check in. Package handling charges apply for incoming and outgoing letters and packages:
0-15 lbs. $5.00
16-30 lbs. $15.00
31-50 lbs. $20.00
51-80 lbs. $30.00
81-100 lbs. $40.00
101-150 lbs. $50.00
Over 151 lbs. $100.00
Pallet delivery is subjected to an $80.00 pallet service fee. FedEx, USPS deadline for all outgoing shipments is 3:00pm Monday through Friday, and no outgoing deliveries on weekends. Due to limited storage space, shipments should not arrive any earlier than 3 days prior to arrival. Stored packages must be picked up within 48 hours and are subjected to a $20.00 per day storage fee.
Please note: All pricing is subject to change.
Package delivery hours: Monday through Saturday (6:00am – 8:00pm)
Outgoing package hours: Monday through Friday (6:00am – 4:00pm)
Are the cabins allergen-free?
Travelling and staying in a hotel is supposed to be exciting and relaxing, but we know that for people with allergies or chemical sensitivities the whole experience can become stressful. Fortunately, we have taken some measures to try to make your stay at YOTEL as allergy, sneeze and red eye free as possible. All our pillows and duvets have hypoallergenic fibre fill. All cleaning products used in YOTEL are environmentally safe and non-toxic. Carpets are cleaned using a ‘true – stem’ extraction cleaning machine that sanitizes and kills all kinds of bacteria and germs. The paint used throughout YOTEL Boston is ‘Low VOC’, this improves the overall air quality for guests and staff. If you have any further questions, contact us.
Do you offer guest laundry facilities?
Yes, laundry bags are available in all cabins. The bag should be taken to Mission Control on Ground Level by 9AM. Once clean, your laundry will be returned to your cabin.
Do you offer special group rates?
Yes, find out all you need to know about group bookings by contact our Sales Crew directly.
If I have questions about my invoice, who do I speak to?
Mission Control on the Ground Floor is available for your needs 24/7. Stop down or dial “0” from your cabin at any time.
How do I amend a booking made through a third-party website?
You will need to contact the company you booked with to make any changes.
What is the minimum check in age?
You must be 21 years of age to enjoy your YOTEL San Francisco experience. Anyone under 21 must be accompanied by an adult.
Do you allow smoking on property?
No, we are completely non-smoking throughout the entire hotel, including all of our cabins and public spaces. There is a $500 fee that will be charged to anyone who violates our non-smoking policy.
Can I bring my pet?
Pets are not allowed on property at YOTEL San Francisco.
Do you have on-site parking?
We do not have on-site parking.
Taxis are available and easily flagged right outside the hotel
Our Mission Control team will always assist you and can help hail a cab outside YOTEL at any time. Alternatively, you can use a smart phone transport app to call a car – this is very popular in SF.
Can I book a wedding at YOTEL?
Yes, we would love you to come to YOTEL and celebrate with us. Contact our Sales Crew Directly.
How fast is the free WiFi?
We aim to provide a 10/5 service which means 10 mbps download and 5 mbps upload (mbps is megabits per second). We have no limit on the number of devices you can connect. For people who like techy details, we use Access Points that support “802.11ac” which is the latest WiFi technology in newer smartphones, tablets, and laptops. Our wireless network is also fully compatible with older devices.
Where can I use your WiFi?
Our Super-Fast WiFI is available anywhere on property. Just connect your device and a prompt will pop up.
How do I check-in at the hotel?
Easiest check in is through the YOTEL app, this allows you to skip Mission Control and all that traditional check in stuff and go directly to your cabin using your SMART phone as your key. Talk about feeling VIP as you walk past the line.
We also offer our self-service kiosks on the ground floor. All you need to do is touch the screen and enter a few basic details and the kiosk will give you a plastic key card which you tap against your door lock to open the door. If you need extra help or have questions, just stop by Mission Control.
How do I check-out at the hotel?
Drop your key in our express check out box and a copy of your cabin folio will be emailed to you by the end of the business day. If you would like a paper copy of your Cabin folio, go to one of the self-service kiosks on the ground floor and enter your key card and the system will list your itemized invoice and will give you a paper copy to take away. If you need extra help or have questions, just go to Mission Control and the crew members there will be happy to help you.
Do the cabins have Aircon/HVAC?
Of course, we have invested in super-quiet cooling/heating air conditioning in the cabins so you can leave it on all night without being disturbed. When you arrive, the temperature will be automatically set to 72 Fahrenheit (22 Celsius) with the fan on, but you can adjust the temperature up or down to your preference. You may see Aircon referred to as HVAC (heating, ventilation, air conditioning).
What is your group reservations policy?
During special events (such as citywide conventions), the hotel reserves the right to require guests with five (5) or more rooms reservations per night to enter a group contract agreement. Should the hotel require the group to do so, the hotel will notify your group. The group will have one week to enter a group agreement or cancel the group reservations.
During non-special events, the standard group is ten (10) rooms per night