Book with Confidence

Our hotels have implemented precautionary measures in response to the latest updates on Covid - 19 to prevent further transmission and ensure the well-being of our guests and crew. This includes the set-up of hand-sanitising stations for use during your stay and increased cleaning and sanitising frequency throughout our hotels. We encourage all of our guests to familiarise themselves with the latest official recommendations from government bodies on how best to safeguard against the virus and prevent the spread thereof.

Future bookings

Our flexible booking policy is now available for all new direct bookings at every one of our hotels worldwide. This means you can pay for your stay on arrival whilst also being able to make amendments or cancel your booking for free up to 24 hours before you travel. Make sure you choose the flexible rate when making your booking. [email protected] members also save up to an additional 10% on every booking. Sign up here.


How do I cancel my upcoming booking?

Considering recent events, anyone who has booked direct and is arriving in the next 45 days will be able to cancel any of their bookings without incurring cancellation fees. This also includes non-refundable rates.

If you have any queries, please get in touch using the contact details included on your booking confirmation.

If you have booked a stay via a third-party operator, you will need to contact them directly for support. 



Due to the current situation, we understand that it is important that our guests and our crew are safe and assured, therefore, we have implemented operation #SmartStay; a package of measures, resources and training that’s being rolled out at every one of our hotels worldwide.

Click here for more detail. You will also find relevant information from local governments regarding travel.


Hotel Specific Cancellation Policy

Cancel free of charge up to 72 hours prior to your check-in date
YOTEL Boston
YOTEL New York
YOTEL San Francisco
YOTEL Washington DC

Cancel free of charge up to 48 hours prior to your check-in date
YOTELAIR Singapore Changi Airport
YOTEL Edinburgh
YOTEL London
YOTEL Singapore 

Cancel free of charge up to 24 hours prior to your check-in date
YOTELAIR Amsterdam Schiphol
YOTELAIR London Gatwick
YOTELAIR London Heathrow
YOTELAIR Istanbul Airport (Airside)
YOTELAIR Paris Charles de Gaulle
YOTEL Amsterdam
YOTEL Istanbul Airport (Landside)