Which cabins are suitable for disabled access?
We have accessible cabins which are suitable for disabled access.
Are the cabins sound-proofed?
YOTEL is sound-proofed to British and European building regulations.
If I need assistance who can help?
Our team is available most of the time in the Galley area next to the YOTEL entrance.
Is there a customer service number I can call?
Yes + 44 (0) 207 100 1100, 24 hours.
What is the maximum number of people allowed to stay in a cabin?
We recommend a maximum of 2 people per cabin in standard, premium and twin cabins. Our family cabin at Schiphol is suitable for 4 people. We only require one lead occupant name per cabin at the time of booking.
Children in cabins – can they stay in the cabin or do I have to book separate cabins for them?
Yes children are allowed to stay at YOTEL – all children under the age of 16 must be accompanied by an adult aged 18 or over. Children’s staying alone in YOTEL cabins is at the discretion of their parents. Our premium cabins have large double beds so it is possible to book a premium cabin if you have small children and wanted to share a cabin, we will leave that decision up to you.
We do have a travel cot available that can be used in our twin cabins - to book email customer@yotel.com or call +44 (0) 207 100 1100.
Can I bring a pet with me?
With the exception of assistant dogs, no pets are allowed in YOTEL premises.
Will I be able to order any refreshments?
There are a choice of fair trade teas, coffees and hot chocolate. Also available are soft drinks, spirits, wine, beer and champagne. Choices may vary by location.
YOTEL will deliver to cabins in 15 minutes. Most of the time there will be a crew member available in ‘The Galley’ kitchen near the entrance to the hotel.
Is breakfast available?
YOTEL offers a couple of ‘fast’ breakfast options. Please see our in-cabin guide for more details. Choices may vary by location.
How do I book?
You can use our online booking system to book now.
What time slots are available? Will the system let me know if there is anything within +/- 3 hours of when I want to stay?
Cabins can be booked on the half hour or on the hour for a minimum of four hours. There is no maximum stay. If your choice is not available, the system will show you alternative options that are the nearest to your chosen times and/or cabin type.
Can I book more than one cabin at once?
You can book up to10 cabins in a single transaction for different names providing that the dates and times for each cabin are the same. Please see amendments and cancellations for different rules regarding booking for 5-10 cabins. Even If you reduce the number of cabins booked to less than 5, multi cabin booking and cancellation rules will still apply.
While making my booking, how long will the system reserve my cabin?
20 minutes before it times out
Can I book on behalf of someone else?
Yes you can, the system will ask you for the cabin occupant’s name. The confirmation details and booking reference will be sent to you and any changes, amendments or cancellations must be done by you. We only require one lead occupant name per cabin.
Can I book using a different credit card to the one I will check-in with?
Yes you can. If you are booking and paying on behalf of someone else who will use the cabin they will need to have a credit card if they wish to purchase any extras. We do not accept cash payments for cabins or extras at YOTEL Gatwick or YOTEL Heathrow. We accept Euro’s, US Dollars & British Pounds at YOTEL Schiphol only.
When will my credit card be charged?
Immediately on completion of booking
When do I receive my e-mail confirmation?
Straight after booking – your confirmation will also be texted to your mobile if you wish.
If my flight is delayed can I extend my cabin booking?
Yes providing there is capacity available – this can be done by the YOTEL team on site, via the internet or upon check-in at the kiosks.
What is your cancellation policy?
You have the flexibility to amend or cancel your booking anytime up until 24 hours (72 hours in the case of multi cabin bookings) before your booked arrival time and your payment will be returned to you net of any card transaction fee you may have paid. Within 24 hours of your booked arrival time there is no refund for your booking. Please note that your booking will not have been deemed cancelled or amended unless you have received confirmation. Refunds, if they apply will only be credited to the original card the payment was made with.
What happens if my flight is delayed and I miss my booking – will I still be charged?
No refunds will be paid in the event of flight delays or disruption due to security alert or other force majeure. There may be other emergency/security situations where customers may be asked to evacuate their cabins, if for example the terminal buildings are closed for any other reason and there is no access to the YOTEL site.