Do I need a visa to access YOTEL?

YOTEL Schiphol is located in the secure transit area of the airport (airside), to stay with us you will need to either be in transit or be flying from Schiphol within 24hrs of your check in time

Can I stay the night before my flight?

Yes you can, you will need to have the following 3 documents to show to passport control:

1. Proof of your outbound flight from Amsterdam Schiphol within 24hrs.

2. YOTEL booking confirmation

3. Passport or other valid travel document

Security screening in the non-schengen area (where YOTEL is located) takes place at the departure gate so you can bring your luggage, including liquids, with you to YOTEL.

The following morning you will need to wake a little early to exit the transit area and check in with your airline as you would normally.

Which cabins are suitable for disabled access?

Our premium cabin - double bunk is suitable for disabled access.

Are the cabins sound-proofed?

YOTEL is sound-proofed to British and European building regulations.

If I need assistance who can help?

Our team is available most of the time at Mission Control, next to the YOTEL entrance.

Is there a customer service number I can call?

Yes +44 20 7100 1100, 24 hours.

What is the maximum number of people allowed to stay in a cabin?

For overnight stays we recommend a maximum of 2 people per cabin in Standard, Premium cabins. However those just requiring a short stay for freshen up or travelling with children may find a Premium suitable for 3.

The Premium cabin - double bunk is suitable for 4 people, you can book this online by selecting the twin cabin option in the booking process.

(PLEASE NOTE - this cabin type is only available at Amsterdam Schiphol)

A baby cot can be added to the Premium Double Bunk cabin ONLY - no other bedding can be added to any other cabin type.

If you are unsure please contact us before you book

We only require one lead occupant name per cabin at the time of booking.

Children in cabins - can they stay in the cabin or do I have to book separate cabins for them?

Yes children are allowed to stay at YOTEL - all children under the age of 16 must be accompanied by an adult aged 18 or over.  Children staying alone in YOTEL cabins is at the discretion of their parents.  Our premium cabins have large double beds so it is possible to book a premium if you have small children and wanted to share a cabin, we will leave that decision up to you.  

The premium cabin - double bunk at Schiphol is suitable for a family, with a large double bed and 2 single bunk beds, please select the twin cabin option in the booking process to book this cabin.

We do have a travel cot available that can be used in our premium cabin - double bunk - to reserve the cot email customer@yotel.com or call +44 20 7100 1100.

Allergies?

Travelling and staying in a hotel is supposed to be exciting and relaxing, but we know that for people with allergies or chemical sensitivities the whole experience can be stressful and extremely challenging. Fortunately we have taken some measures to try to make your stay at YOTEL as allergy, sneeze and red eye free as possible.

Naturalmat supplies all YOTEL mattresses. They are organic and natural fibre mattresses with hypoallergenic/anti-microbial fill made of coir, lambswool and latex.

All our pillows and duvets have hypoallergenic fibre fill.

 

All cleaning products used in YOTEL are environmentally safe and Non-toxic.

 

Carpets are cleaned using a ‘true – stem’ extraction cleaning machine that sanitizes and kills all kinds of bacteria and germs.

  

Our ‘Get Up’ & ‘Get Down’ shower gel is BPA and paraben free

  

Any questions please contact us on customer@yotel.com or +44 207 100 1100.

 

Do you have hairdryers?

We have hairdryers for your use, please ask at Mission Control when you check in and our crew will provide you with one.

What power sockets are available in the cabin?

We have US, UK and European plug sockets in the cabin.

Can I bring a pet with me?

With the exception of assistance dogs, no pets are allowed in YOTEL premises.

Will I be able to order any refreshments?

There are a choice of fair trade teas, coffees and hot chocolate.  Also available are soft drinks, spirits, wine, beer and champagne. 

YOTEL will deliver to cabins in 15 minutes.  Most of the time there will be a crew member available at Mission Control near the entrance to YOTEL.  There is an intercom in the room which can be used to call Mission Control to order refreshments.

Is breakfast available?

YOTEL offers a couple of 'fast breakfast' options.  Please see our in-cabin guide for more details.

How do I book?

You can use our online booking system to book.

What time slots are available? Will the system let me know if there is anything within +/- 3 hours of when I want to stay?

Cabins can be booked on the half hour or on the hour for a minimum of four hours.  There is no maximum stay.  If your choice is not available, the system will show you alternative options that are the nearest to your chosen times and/or cabin type.

Can I book more than one cabin at once?

You can book up to 10 cabins in a single transaction for different names providing that the dates and times for each cabin are the same.  Please see amendments and cancellations for different rules regarding booking 5-10 cabins.  Even if you reduce the number of cabins booked to less than 5, multi cabin booking and cancellation rules will still apply.

While making my booking, how long will the system reserve my cabin?

20 minutes before it times out.

Can I book on behalf of someone else?

Yes you can, the system will ask you for the cabin occupant's name.  The confirmation details and booking reference will be sent to you and any changes, amendments or cancellations must be done by you.

We only require one lead occupant name per cabin.

Can I book using a different credit card to the one I will check-in with?

Yes you can.  If you are booking and paying on behalf of someone else who will use the cabin, they will need to have a credit card or Euros to pay for any extras. 

 

When will my credit card be charged?

Immediately on completion of booking.

When do I receive my e-mail confirmation?

Straight after booking.

If my flight is delayed can I extend my cabin booking?

Yes providing there is capacity available - this can be done by the YOTEL team on site, via the internet or upon check-in at the kiosks.

What is your cancellation policy?

You have the flexibility to amend or cancel your booking anytime up until 24 hours (72 hours in the case of multi cabin bookings) before your booked arrival time and your payment will be returned to you net of any card transaction fee you may have paid.  Within 24 hours of your booked arrival time there is no refund for your booking.  Please note that your booking will not have been deemed cancelled or amended unless you have received confirmation.  Refunds, if they apply will only be credited to the original card the payment was made with.

What happens if my flight is delayed and I miss my booking - will I still be charged?

No refunds will be paid in the event of flight delays or disruption due to security alerts or other force majeure.  There may be other emergency/security situations outside of YOTEL's control where customers may be asked to evacuate their cabins, in these circumstances no refund will be paid.

Do I need a visa to access YOTEL?

YOTEL Gatwick is located landside in the public area of the airport, if landing you will need ot be able to enter the UK in order to stay with us.

Which cabins are suitable for disabled access?

Our premium twin cabins are suitable for disabled access.

Can I store my luggage before or after I stay?

Unfortunately we are not able to store any luggage for you before or after your stay.

Excess Baggage is a left luggage facility which is located in the terminal where you can store your luggage for a small fee.

Are the cabins sound-proofed?

YOTEL is sound-proofed to British and European building regulations.

If I need assistance who can help?

Our team is available most of the time at Mission Control, next to the YOTEL entrance.

Is there a customer service number I can call?

Yes +44 20 7100 1100, 24 hours.

What is the maximum number of people allowed to stay in a cabin?

For overnight stays we recommend a maximum of 2 people per cabin in Standard, Premium and Premium Twin cabins. However those just requiring a short stay for freshen up or travelling with children may find a Premium or Twin cabin suitable for 3.

A baby cot can be added to the Premium Twin cabin ONLY - no other bedding can be added to any other cabin type.

If you are unsure please contact us before you book

We only require one lead occupant name per cabin at the time of booking.

Children in cabins - can they stay in the cabin or do I have to book separate cabins for them?

Yes children are allowed to stay at YOTEL - all children under the age of 16 must be accompanied by an adult aged 18 or over.  Children staying alone in YOTEL cabins is at the discretion of their parents.  Our premium cabins have large double beds so it is possible to book a premium if you have small children and wanted to share a cabin, we will leave that decision up to you.

We do have a travel cot available that can be used in our premium twin cabins - to reserve the cot email customer@yotel.com or call +44 20 7100 1100.

Allergies?

Travelling and staying in a hotel is supposed to be exciting and relaxing, but we know that for people with allergies or chemical sensitivities the whole experience can be stressful and extremely challenging. Fortunately we have taken some measures to try to make your stay at YOTEL as allergy, sneeze and red eye free as possible.

Naturalmat supplies all YOTEL mattresses. They are organic and natural fibre mattresses with hypoallergenic/anti-microbial fill made of coir, lambswool and latex.

All our pillows and duvets have hypoallergenic fibre fill.

 

All cleaning products used in YOTEL are environmentally safe and Non-toxic.

 

Carpets are cleaned using a ‘true – stem’ extraction cleaning machine that sanitizes and kills all kinds of bacteria and germs.

 

Our ‘Get Up’ & ‘Get Down’ shower gel is BPA and paraben free :)

 

Any questions please contact us on customer@yotel.com or +44 207 100 1100.

 

Do you have hairdryers?

We have hairdryers for your use, please ask at Mission Control when you check in and our crew will provide you with one.

What power sockets are available in the cabin?

We have UK plug sockets in the cabin.  We do try to have some European and US adaptor plugs available for you to borrow whilst you stay with us, just ask at Mission Control up on arrival.

Can I bring a pet with me?

With the exception of assistance dogs, no pets are allowed in YOTEL premises.

Will I be able to order any refreshments?

There are a choice of fair trade teas, coffees and hot chocolate. Also available are soft drinks, spirits, wine, beer and champagne. 

YOTEL will deliver to cabins in 15 minutes. Most of the time there will be a crew member available at Mission Control near the entrance to YOTEL. 

Is breakfast available?

YOTEL offers a couple of 'fast breakfast' options.  Please see our in-cabin guide for more details.

How do I book?

You can use our online booking system to book.

What time slots are available? Will the system let me know if there is anything within +/- 3 hours of when I want to stay?

Cabins can be booked on the half hour or on the hour for a minimum of four hours.  There is no maximum stay.  If your choice is not available, the system will show you alternative options that are the nearest to your chosen times and/or cabin type.

Can I book more than one cabin at once?

You can book up to 10 cabins in a single transaction for different names providing that the dates and times for each cabin are the same.  Please see amendments and cancellations for different rules regarding booking 5-10 cabins.  Even if you reduce the number of cabins booked to less than 5, multi cabin booking and cancellation rules will still apply.

While making my booking, how long will the system reserve my cabin?

20 minutes before it times out.

Can I book on behalf of someone else?

Yes you can, the system will ask you for the cabin occupant's name.  The confirmation details and booking reference will be sent to you and any changes, amendments or cancellations must be done by you.

We only require one lead occupant name per cabin.

Can I book using a different credit card to the one I will check-in with?

Yes you can.  If you are booking and paying on behalf of someone else who will use the cabin, they will need to have a credit card if they wish to purchase extras.  We do not accept cash payments for cabins or extras.

When will my credit card be charged?

Immediately on completion of booking.

When do I receive my e-mail confirmation?

Straight after booking.

If my flight is delayed can I extend my cabin booking?

Yes providing there is capacity available - this can be done by the YOTEL team on site, via the internet or upon check-in at the kiosks.

What is your cancellation policy?

You have the flexibility to amend or cancel your booking anytime up until 24 hours (72 hours in the case of multi cabin bookings) before your booked arrival time and your payment will be returned to you net of any card transaction fee you may have paid.  Within 24 hours of your booked arrival time there is no refund for your booking.  Please note that your booking will not have been deemed cancelled or amended unless you have received confirmation.  Refunds, if they apply will only be credited to the original card the payment was made with.

What happens if my flight is delayed and I miss my booking - will I still be charged?

No refunds will be paid in the event of flight delays or disruption due to security alerts or other force majeure.  There may be other emergency/security situations outside of YOTEL's control where customers may be asked to evacuate their cabins, in these circumstances no refund will be paid.

Do I need a visa to access YOTEL?

YOTEL Heathrow is located landside in the public area of the airport, if landing you will need to be able to enter the UK in order to stay with us.

Which cabins are suitable for disabled access?

Our premium twin cabins are suitable for disabled access.

Are the cabins sound-proofed?

YOTEL is sound-proofed to British and European building regulations.

If I need assistance who can help?

Our team is available most of the time at Mission Control, next to the YOTEL entrance.

Is there a customer service number I can call?

Yes +44 20 7100 1100, 24 hours.

What is the maximum number of people allowed to stay in a cabin?

For overnight stays we recommend a maximum of 2 people per cabin in Standard, Premium and Premium Twin cabins. However those just requiring a short stay for freshen up or travelling with children may find a Premium or Twin cabin suitable for 3.

A baby cot can be added to the Premium Twin cabin ONLY - no other bedding can be added to any other cabin type.

If you are unsure please contact us before you book

We only require one lead occupant name per cabin at the time of booking.

Children in cabins - can they stay in the cabin or do I have to book separate cabins for them?

Yes children are allowed to stay at YOTEL - all children under the age of 16 must be accompanied by an adult aged 18 or over.  Children staying alone in YOTEL cabins is at the discretion of their parents.  Our premium cabins have large double beds so it is possible to book a premium if you have small children and wanted to share a cabin, we will leave that decision up to you.

We do have a travel cot available that can be used in our premium twin cabins - to reserve the cot email customer@yotel.com or call +44 20 7100 1100.

Can I store my luggage before or after I stay?

Unfortunately we are not able to store any luggage for you before or after your stay.

Excess Baggage is a left luggage facility which is located in the terminal where you can store your luggage for a small fee.

Will I be able to order any refreshments?

There are a choice of fair trade teas, coffees and hot chocolate.  Also available are soft drinks, spirits, wine, beer and champagne. 

YOTEL will deliver to cabins in 15 minutes.  Most of the time there will be a crew member available at Mission Control near the entrance to YOTEL.  There is an intercom in the room which can be used to call Mission Control to order refreshments.

Is breakfast available?

YOTEL offers a couple of 'fast breakfast' options.  Please see our in-cabin guide for more details.

Allergies?

Travelling and staying in a hotel is supposed to be exciting and relaxing, but we know that for people with allergies or chemical sensitivities the whole experience can be stressful and extremely challenging. Fortunately we have taken some measures to try to make your stay at YOTEL as allergy, sneeze and red eye free as possible.

Naturalmat supplies all YOTEL mattresses. They are organic and natural fibre mattresses with hypoallergenic/anti-microbial fill made of coir, lambswool and latex.

All our pillows and duvets have hypoallergenic fibre fill.

 

All cleaning products used in YOTEL are environmentally safe and Non-toxic.

 

Carpets are cleaned using a ‘true – stem’ extraction cleaning machine that sanitizes and kills all kinds of bacteria and germs.

 

Our ‘Get Up’ & ‘Get Down’ shower gel is BPA and paraben free

 

Any questions please contact us on customer@yotel.com or +44 207 100 1100.

 

Do you have hairdryers?

We have hairdryers for your use, please ask at Mission Control when you check in and our crew will provide you with one.

What power sockets are available in the cabin?

We have UK and European plug sockets in the cabin.  We do try to have some US adaptor plugs available for you to borrow whilst you stay with us, just ask at Mission Control up on arrival.

Can I bring a pet with me?

With the exception of assistance dogs, no pets are allowed in YOTEL premises.

How do I book?

You can use our online booking system to book.

What time slots are available? Will the system let me know if there is anything within +/- 3 hours of when I want to stay?

Cabins can be booked on the half hour or on the hour for a minimum of four hours.  There is no maximum stay.  If your choice is not available, the system will show you alternative options that are the nearest to your chosen times and/or cabin type.

Can I book more than one cabin at once?

You can book up to 10 cabins in a single transaction for different names providing that the dates and times for each cabin are the same.  Please see amendments and cancellations for different rules regarding booking 5-10 cabins.  Even if you reduce the number of cabins booked to less than 5, multi cabin booking and cancellation rules will still apply.

While making my booking, how long will the system reserve my cabin?

20 minutes before it times out.

Can I book on behalf of someone else?

Yes you can, the system will ask you for the cabin occupant's name.  The confirmation details and booking reference will be sent to you and any changes, amendments or cancellations must be done by you.

We only require one lead occupant name per cabin.

Can I book using a different credit card to the one I will check-in with?

Yes you can.  If you are booking and paying on behalf of someone else who will use the cabin, they will need to have a credit card if they wish to purchase extras.  We do not accept cash payments for cabins or extras.

When will my credit card be charged?

Immediately on completion of booking.

When do I receive my e-mail confirmation?

Straight after booking.

If my flight is delayed can I extend my cabin booking?

Yes providing there is capacity available - this can be done by the YOTEL team on site, via the internet or upon check-in at the kiosks.

What is your cancellation policy?

You have the flexibility to amend or cancel your booking anytime up until 24 hours (72 hours in the case of multi cabin bookings) before your booked arrival time and your payment will be returned to you net of any card transaction fee you may have paid.  Within 24 hours of your booked arrival time there is no refund for your booking.  Please note that your booking will not have been deemed cancelled or amended unless you have received confirmation.  Refunds, if they apply will only be credited to the original card the payment was made with.

What happens if my flight is delayed and I miss my booking - will I still be charged?

No refunds will be paid in the event of flight delays or disruption due to security alerts or other force majeure.  There may be other emergency/security situations outside of YOTEL's control where customers may be asked to evacuate their cabins, in these circumstances no refund will be paid.

Do you have ADA cabins?

We do, so that we can best help you please call us to book.

Do the cabins have international adaptors or plugs?

No, but you can purchase international adaptor plugs from Mission Control on FOUR.

Do you have connecting cabins?

Yes we do but not that many, so call us to book and we'll do our best to reserve them for you.

Do you offer room service?

We do take away snacks from Mission Control on 'FOUR', there is vending in the galley on each guest floor with a kitchen for your use.  On 'FOUR' you can order food throughout the spaces.

Do you have hairdryers in the cabins?

There is a hairdryer in each cabin.

Do all cabins have irons and ironing boards?

There is an iron and ironing board in each cabin.

Do you have phones in the cabins?

Yes, there is a phone in each cabin.  All calls to local and USA numbers are free.

A pre-paid calling card is available to purchase from Mission Control for international calls.

Are there computers in every cabin?

No, but computers are available for complimentary use next to Mission Control on FOUR.

Is there a safe in the cabin?

There is a safe in each cabin, with sufficient capacity for a laptop. 

How much do you charge for high speed WiFi internet access?

It's free for guests anywhere in the building.  If you need wired access, simply connect in your cabin.

What is check in and check out time?

3pm check in and 11am check out.  Need more time?  Contact us and we'll see what we can do to help.

What is your cancellation/no show policy?

Depends on what you reserved, bookings may have different restrictions.  These are displayed during the booking process and in your confirmation email.

What age do kids stay for free?

You can find info on max number of people per cabin under the cabin type.

Will your cabins allow rollaways or cribs? Is there a charge?

We do not offer Rollaways. Pack and play/cribs are available at no extra cost.  They are subject to availability and only fit into certain cabin types, so it's best to contact us to book them with your reservation.

Do you have a business centre?

We do have PC's that are free to use opposite Mission Control on FOUR, if you need to print anything the team at Mission Control can help.

Do you have a fitness centre? What kind of equipment does it have and what are the hours?

We have a small fitness room open 24/7 on FOUR, fitted with Technogym equipment.

Can I ship items to the hotel?

Yes, we can accept packages on your behalf.  All items should be addressed to the registered guest and where possible state the date of check in.

Allergies?

Travelling and staying in a hotel is supposed to be exciting and relaxing, but we know that for people with allergies or chemical sensitivities the whole experience can be stressful and extremely challenging. Fortunately we have taken some measures to try to make your stay at YOTEL as allergy, sneeze and red eye free as possible.

Naturalmat supplies all YOTEL mattresses. They are organic and natural fibre mattresses with hypoallergenic/anti-microbial fill made of coir, lambswool and latex.

All our pillows and duvets have hypoallergenic fibre fill.

 

All cleaning products used in YOTEL are environmentally safe and Non-toxic.

 

Carpets are cleaned using a ‘true – stem’ extraction cleaning machine that sanitizes and kills all kinds of bacteria and germs.

 

The paint used throughout YOTEL New York is ‘Low VOC’, this improves the overall air quality for guests and staff

 

Our ‘Get Up’ & ‘Get Down’ shower gel is BPA and paraben free

 

Any questions please contact us on reservations@yotelnewyork.com or +1 646 449 7700.

 

Do you offer guest laundry facilities?

Yes, laundry bags are available in all cabins.  The bag should be taken to Mission Control on FOUR along with payment.  Once clean, your laundry will be returned to your cabin.

What forms of payment are accepted to pay for my room?

Credit and debit cards are both accepted, we do accept cash but paying by card means you get to check in and out faster.

I have questions about my invoice, who do I call?

Contact info@yotelnewyork.com with the details

I booked on a website other than the hotel website and I need to make a change to my reservation, how do I do this?

You will need to contact the company you booked with to make any changes.  

What is the minimum age requirement to check in to the room?

18 years.  All children under the age of 16 must be accompanied by an adult aged 18 or over.  YOTEL operates in accordance with local licensing laws.

Do you allow smoking on property?

We are completely non smoking throughout, including all of our cabins and all of our public spaces.

Are pets allowed?

Sorry, pets are not allowed but we make exceptions for assistance dogs

What is your exact location?

570 Tenth Avenue at W42nd Street.  Go to Find Us for a map.

Do you have on-site parking, and what are the rates?

Yes, parking at YOTEL is easy.

Self-parking is $39.00 for 24 hours (direct hotel access via the elevator to Ground for check-in or "FOUR" for dining). 

Valet parking is $59.00 for 24 hours.

Parking for SUV’s is an additional $6.00 for both Valet & Self-Parking.

Parking entrance is located at 475 W 41st (between Dyer & 10th Ave.)

Note: No multiple in/out privileges apply for all Parking options, and Self-parking and valet services should be settled directly with the garage before your vehicle is retrieved. 

How do I get a cab?

Our Ground Control team will always assist you and can help hail a cab outside YOTEL at any time. You can also pre book a car to the airport through Damas or CGS which is recommended at peak times, usually 4/7pm when it can be very difficult to get a cab and the traffic is at its busiest. If you have hand baggage only and you want to avoid the traffic you can take a train from Penn station on 34th street.

Do you offer a free shuttle service from the airport?

Go to Find Us for help with transport options.

Do you offer special group rates?

For 10 cabins or more, contact us on groups@yotelnewyork.com or call us to book.

How can I book a wedding at YOTEL?

We suggest you come and celebrate with us after your wedding, there are lots of options available.  Please contact us on info@yotelnewyork.com or call us.