YOTEL

Booking

1. Any booking made or order placed by you shall be deemed to be an offer by you to purchase the relevant accommodation subject to these terms and conditions. No contract between you and YOTEL shall come into existence until YOTEL issues a booking reference number and confirmation by email or SMS and has received payment in full.
2. Payment in full is required at the time of booking. Payment should be made by credit, debit or charge card. Additional charges may apply to certain types of payment including credit or charge cards. Payment for the cabin (s) will guarantee your booking unless exceptional circumstances apply.
3. Your cabin is guaranteed for you and is available for you to check into from the booked arrival time. Your cabin must be vacated by your booked departure date and time. Failure to leave your cabin by this time will result in additional charges up to and including a full 24 hour rate. Note that YOTEL reserves the right to remove belongings from cabins after the expiry time of the cabin booking. Any items left in cabins or in the YOTEL demise may be treated as unattended baggage and disposed of by security.
4. Your final account will be e-mailed to you. If you require a paper version you can print one on site at the hotel for a small charge.
5. If you resell a room, you must inform the end customer(s) (i.e. the person(s) who will actually be staying in the room(s) booked) in writing prior to their check-in of the price at which you booked the room with YOTEL.

Cancellation/amendment

1. You have the flexibility to amend or cancel your booking anytime up until 24 hours before your booked arrival time and your payment will be returned to you net of any card transaction fee you may have paid (72 hours in the case of multi cabin bookings). Within 24 hours (72 hours in the case of multi cabin bookings) of your booked arrival time there is no refund for your booking. Please note that your booking will not have been deemed cancelled or amended unless you have received confirmation.
2. Any credit card handling charge applied to the original booking will not be refunded in the event of cancellation. A handling charge may also apply in the event of moneys being returned to the customer’s credit card.
3. Any booking fee for bookings made by telephone will not be refunded in the event in of a cancellation.
4. You will require a valid credit, debit or charge card at check in. This will facilitate the purchase of any extras such as food, drinks or entertainment that you may require. YOTEL sites do not generally accept cash transactions on site. There are some locations where a limited cash transaction facility may be available. Currency exchange is not available at any YOTEL site.
5. No refunds will be paid in the event of flight delays or disruption due to security alert or other force majeure. There may be other emergency/security situations where customers may be asked to evacuate their cabins, if for example the terminal buildings are closed for any other reason and there is no access to the YOTEL site.
6. Where a credit card provided for a transaction subsequently ceases to be valid and the customer requests a transaction on that card e.g. refund/change of duration then the costs of this, if any, will be charged to the customer. This shall include any bank charges in making transfers to a customer's bank or other account.
7. YOTEL will endeavour to refund any monies due promptly. Please be aware that we may need to contact you for your card details. Your refund should arrive in to your account within ten working days as soon as we have those details.

Multi cabin bookings

1. If you wish to book 5 cabins or more, our multi cabin booking policy will apply. YOTEL will allow amendments or cancellation of the bookings as in individual cabins however a cancellation/amendment deadline of 72 hours will apply. The maximum number of cabins booked per transaction is 10.
2. If a reduction is made from a ‘multi cabin’ booking to less than 5 cabins the cancellation/amendment policy for a ‘multi cabin booking’ still applies.

Pricing

1. Prices are shown in local currency. As exchange rates fluctuate you may notice that the price on your credit card bill may be different from that quoted in local currency at the time of booking. This also means that any refunds due to you from cancellations or amendments of your booking may change. YOTEL cannot be responsible for any changes in currency exchange rate fluctuation - you will be refunded in the currency you booked in.
2. Cabin prices are displayed per cabin, and are inclusive of any taxes or charges including VAT that may be applicable at the time of booking. Other countries may add local sales taxes to the extent that it is customary. Meals or beverages are not included in the cabin price.
3. For details of our cabin prices, please check our website www.YOTEL.com
4. If you are leaving early from a multi night booking a refund will only be available for the time booked 24 hours or more beyond the time you notify us (or in the case of multi cabin bookings – 72 hours).
5. All prices and details are correct at time of publication and are subject to change without notice.

Particular requirements

1. All of our hotels operate a no-smoking policy throughout the premises. In the event of a false alarm being activated by a customer ignoring our no smoking policy and the YOTEL premises being evacuated, YOTEL reserves the right to impose a charge on the customer who activated the alarm.
2. YOTEL has a few cabins which are adapted for customers with accessibility requirements. Please see www.YOTEL.com for more details If you have limited mobility but do not require a specially adapted cabin we recommend either a Premium cabin, all Standard cabins have steps into them.
3. Although YOTEL will make every possible effort to accommodate your personal requirements, all cabins are subject to availability. We apologise in advance if your particular requests cannot be met.
4. We regret that, with the exception of assistant dogs, no pets are allowed in YOTEL premises.
5. Heating and/or cooking electrical appliances, such as toasters and mini cookers, may not be used in the cabins as they may set off the sensitive fire alarm system.

BAA airport security

1. Customers are reminded that heightened security restrictions remain in force at all UK airports.
2. Customers are advised that YOTEL at London Heathrow and London Gatwick airports are secure facilities.
3. Existing security measures may require consent for bags to be screened by x-ray and searched by hand. Please note that this is a condition of booking and that failure to give your consent to screening and searching will result in you not being allowed to take your bags into the YOTEL demise.
4. YOTEL reserves the right to access a customers’ cabin in the event of a security alert at anytime.

*Please refer to www.BAA.com for more details

Schiphol Airport security

1. Please follow this link for more information.

General

1. You confirm that you are at least 16 years of age (for bookings at Gatwick and Heathrow) and 18 years of age (for bookings at Schiphol). All bookings are personal to you and may not be sold, assigned or otherwise transferred. All children under the age of 16 must be accompanied by an adult aged 18 or over. YOTEL operates in accordance with the local licensing law.
2. You confirm that you will not try to check in to YOTEL using false identification documents or assume the identity of a customer with a valid customer booking.
3. YOTEL reserves the right, at its absolute discretion, to refuse entry to any of its premises and will eject customers who behave in an aggressive manner to YOTEL crew or customers.
4. The website may contain a plan of the layout of YOTEL. The plan will only be a general representation of the accommodation. Actual unit size, design, fixtures, furnishings and facilities may vary from those shown on the plan or in any description on the website.
5. In the event of malicious, wilful or negligent room or other property damage, YOTEL will charge the amount of any loss sustained by YOTEL, including business interruption losses to the credit/debit card of the registered customer. Where payment by the customer was made by means other than credit/debit card, YOTEL will pursue the matter through the relevant civil courts.
6. English & European law and jurisdiction will apply to the terms and conditions.