General

Checking in and checking out

At YOTEL, we like you to be able to make the most of your time. We’ve replaced the traditional front desk with self-service stations for a seamless stay, cutting out all the queuing. You can access the stations 24/7 and the Mission Control crew is available round the clock should you need any help. Our standard check-in time is any time after 3pm and check-out is any time before 11am. We’ll be happy to look after your luggage if you want to go out and explore.

What is the legal entity?

YAT Yuen Hong Company Limited

Will YOTEL store luggage?

Our Mission Control Crew can help you store your luggage while you explore the city!

Hotel address and transport

YOTEL Singapore, 
366 Orchard Road, 
Singapore, 238904

Taxi: YOTEL Singapore is approximately a 30-minute drive by taxi from Changi Airport and generally costs between S$20 and S$40. Let your taxi driver know that the entrance to our hotel is via Claymore Hill. All taxi fares go by meter and there is an additional airport surcharge for all rides originating from the airport. 

Bus: A single fare from the city via public bus 36 costs around S$2.50 and it takes about an hour. No change will be given so you’ll need to prepare exact fare. Alternatively, you can buy an EZ-Link card for multiple rides from the Changi Airport train station, you can also use the EZ-Link card for train rides. Alight at the bus stop in front of the Royal Thai Embassy on Orchard road. YOTEL Singapore is just 5 minutes away from the bus stop.

Train: You can buy a single ride ticket or an EZ-Link card (for multiple rides) from all train stations. To get to the train station, go via Terminal 2 or 3 to get to Changi Airport train station. Change at Tanah Merah EAST-WEST LINE (Green) towards City Hall. Change at City Hall NORTH-SOUTH LINE (Red) towards Orchard Road.  Exit at Orchard station and follow the guide below. YOTEL Singapore is about 10 minutes’ walk from Orchard station. 

FROM NORTH-SOUTH LINE (RED) - NS22

  • Alight at NS22
  • Take Exit 5 towards ION Orchard (Basement 2)
  • Walk towards ION Patterson Link
  • At the end of ION, you see Wheelock (sign at the top), turn right and walk towards the Scotts Road/ Scotts Square underpass
  • Go up the escalator to B1, and take the next escalator up to Orchard Road/ Scotts Square (ground level)
  • Turn left as you exit the escalator and walk ahead for another 100m (passing Café de Muse) towards International Building
  • Cross over towards International Building from Shaw House, and you will see signs for YOTEL from International Building

FROM THOMSON-EAST COAST LINE (BROWN) – TE14

  • Alight at TE14
  • Take Exit 9 towards ION Orchard (Basement 1)
  • Take the escalator down to Basement 2
  • Walk towards ION Patterson Link (Basement 2)
  • At the end of ION, you see Wheelock (sign at the top), turn right and walk towards the Scotts Road/ Scotts Square underpass
  • Go up the escalator to B1, and take the next escalator up to Orchard Road/ Scotts Square (ground level)
  • Turn left as you exit the escalator and walk ahead for another 100m (passing Café de Muse) towards International Building
  • Cross over towards International Building from Shaw House, and you will see signs for YOTEL from International Building

What is the legal entity of YOTEL HQ?

The legal entity is YOTEL Limited, registered under the following details:


    •    Company number: 04930414
    •    Registered with: Companies House, England and Wales
    •    Registered office address: 136 High Holborn, London, England, WC1V 6PX
 

WiFi and internet acceptable use policy

We provide super-fast WiFi at our hotels. Its use is considered as the guest agreement with the Acceptable Use Policy (AUP). YOTEL may change this Policy to reflect any variation in the law or whenever deemed necessary. The YOTEL WiFi may be used for lawful purposes only and in compliance with all current and future statutes in force. The guest agrees not to use the WiFi to send or receive materials or data which is in violation of any law or regulation or which is defamatory, offensive, abusive, indecent, obscene or in breach of confidence, privacy, trade secrets or in breach of any third party Intellectual Property rights (including copyright) or in breach of any other rights. YOTEL will always comply with local regulations. Any violations of systems or network security are prohibited, and may result in the guest-facing criminal and civil liability by local authorities.  We will not share your personal information. View our full privacy policy.

YOTEL's VAT Number

YOTEL's UK VAT number is GB108-2725-29.

YOTEL's GDS code

YOTEL's GDS code is 'YL'. 

安心・快適なご滞在のために

YOTELでは、ゲストに安心・安全にお過ごしいただけるよう、さまざまな取り組みを行っています。マットレスにはNaturalmat社のオーガニック素材(コイヤー、ラムウール、ラテックス)を使用し、低アレルギー性・抗菌性を備えています。​
枕や布団もすべて低アレルギー性の繊維を使用。清掃には環境にやさしい無害な製品のみを使い、カーペットは高温スチームで徹底的に洗浄しています。館内の塗料は低VOCsで、空気の質にも配慮。こうした取り組みにより、私たちはLEED認証を取得しています。

ホテル内で喫煙は可能ですか?​

いいえ。客室、レストランを含み、ホテルは全館禁煙です。​

ノンスモーキングポリシーに反した場合には、3万円*の清掃費を請求させていただきます。

*ホテルによっては、これより高額になる場合がございます。

YOTELで現金で支払えますか?

一部の YOTEL および YOTELAIR は完全にキャッシュレスです。

  • YOTEL Amsterdam
  • YOTEL Edinburgh
  • YOTEL Geneva Lake
  • YOTEL Glasgow
  • YOTEL London
  • YOTEL Manchester Deansgate
  • YOTEL Miami
  • YOTEL New York
  • YOTEL San Francisco
  • YOTEL Porto (going cashless soon)
  • YOTELAIR Amsterdam Schiphol Airport
  • YOTELAIR London Gatwick Airport
  • YOTELAIR Paris Charles de Gaulle Airport
  • YOTELPAD Miami
  • YOTELPAD Park City

その他のホテルでは現金でのお支払いも引き続きご利用いただけます。

ペットは泊まれますか?

​YOTELではペットの同伴はできません。​
盲導犬、介助犬に関しては宿泊いただけますが、事前の確認が必要となりますのでご予約の際にホテルまでご連絡ください。