Room key in Apple Wallet
Your iPhone is now your room key. YOTELPAD London Stratford is the one of first hotels in the UK to offer room keys in Apple Wallet. Just tap your iPhone or Apple Watch to unlock. No queues. No cards. No slowing down. Discover how your room key in Apple Wallet can make your YOTELPAD London Stratford stay even more Non-Stop below.
Set up in seconds
Before you arrive, you’ll get the option to add your room key to Apple Wallet. Once you’ve checked in and your room’s assigned, your key activates automatically. Just tap your iPhone or Apple Watch on the reader to unlock.
Dive straight in
Tap and go. No unlocking, no app, no delays.
Skip the desk
Check in, head up, key in Wallet. Straight to your room.
Auto updates
Switch rooms or extend your stay: your key keeps up.
No power? No problem
No battery? Your iPhone still gets you in.
FAQs
Can I still access my room if my iPhone needs to be recharged?
If your iPhone needs a charge, your room keys in Apple Wallet will still work. Power Reserve provides up to five hours of access, so you can still get inside. Power reserve works with Express mode for iPhone XS, iPhone XS Max, iPhone XR, and more recent devices.
Can I use room key in Apple Wallet without mobile/cellular signal?
Your room key in Apple Wallet can be used even if iPhone or Apple Watch does not have network connectivity, as the room key is stored on your device.
Can I use room keys in Apple Wallet if I have a reservation for multiple rooms?
Yes. Your room key will be automatically activated for each room that you have reserved.
Do I need to unlock my iPhone to use my room key in Apple Wallet?
With Express Mode, you don’t need to wake or unlock your iPhone or Apple Watch to use your room key in Apple Wallet.
Does it cost anything?
There is no additional cost to add or use your room key in Apple Wallet.
Does my iPhone or Apple Watch support room key in Apple Wallet?
To add and use a room key in Apple Wallet, an iPhone 6S or later, or iPhone SE (2nd generation), with the latest version of iOS. Optionally, an Apple Watch Series 5 or later, or Apple Watch SE, with the latest version of Apple WatchOS.
How can I add a room key to my Apple Watch?
When you add a room key to Apple Wallet on your iPhone, it is automatically added to your paired Apple Watch. Once your room key has been added, simply hold your Apple Watch near the reader to unlock.
How do I set up and use a room key in Apple Wallet?
After booking, you can add your room key to Apple Wallet via the hotel or resort app. Your room key will be activated once you check in and your room is assigned. To use your room key, simply hold your iPhone or Apple Watch near the door lock. With Express Mode, there’s no need to unlock your device or open an app.
How do I set up my room key in Apple Wallet?
After checking in, you can add your room key to Apple Wallet at our front desk or via an email you will be sent. Your room key will be activated once you check in and your room is assigned.
How do I use my room key in Apple Wallet?
To use your room key, simply hold your iPhone or Apple Watch near the door lock and elevator reader. With Express Mode, there’s no need to unlock your device or open an app.
How does a room key work?
After your room key has been activated in Apple Wallet, simply hold the device against the lock to unlock. There is no need to unlock your device or even open an app.
How is a room key in Apple Wallet different from other digital keys?
Standard digital keys utilise Bluetooth technology that allow guests to use apps on their iPhone or Android phone as a digital key. Your room key in Apple Wallet can be securely used without opening an app or even unlocking your device. If you change rooms or add a few extra nights to your stay, your room key automatically updates in the background — so there's no extra work for you, and no extra trips to the front desk. And if you’re out late to dinner, your room key in Apple Wallet may work for up to five hours after your device needs a charge.
How secure are keys in Apple Wallet?
When your Hotel is added to Apple Wallet on your iPhone and Apple Watch, it’s stored on your device, which means Apple doesn’t see the spaces you access or when. Your data is private and secure.
How will I know when my room key is available?
A room key can be added to Apple Wallet after you book a reservation. The room key will automatically activate once you check in and your room has been assigned.
I am not able to add my room key to Apple Wallet. What do I do?
Contact Reception and they will assist or provide you with an alternative room key.
What happens to my room key in Apple Wallet if I lose my iPhone or Apple Watch?
If your iPhone or Apple Watch is misplaced or lost, you should use Find My iPhone to suspend or deactivate your room key in Apple Wallet. Instructions for Lost/Found Apple devices and Find My iPhone are located at https://support.apple.com/en-us/HT201472. Your room key in Apple Wallet will then be reactivated once your device is recovered. You can reactivate a found device that was suspended via iCloud.com.
What if my iPhone or Apple Watch is lost or stolen?
If you think your iPhone or Apple Watch is lost or stolen, you can use iCloud.com or the Find My app on another Apple device to suspend or deactivate your room key in Apple Wallet. Visit support.apple.com to learn what to do if your iPhone is lost or stolen, or if your Apple Watch is lost or stolen. If you need a new room key, please visit the front desk.
What is room key in Apple Wallet?
Now you can add your Hotel to Apple Wallet and access all areas of the hotel with only your iPhone and Apple Watch. It's easy, convenient, and private.
Where can I use a room key in Apple Wallet?
In addition to opening your room, your room key can be used in the same areas where you would use a plastic key*: In the elevator, to gain access to your room’s floor if required. To access the pool and fitness center. To enter through exterior hotel entrances. To access hotel parking garages. To access other common areas. *Room key-enabled access to other areas may differ by hotel.
Why can I only use a room key in Apple Wallet at some hotels?
There are currently a select number of hotels that can support the new room key capabilities. More hotels and resorts which already support digital keys will be adding support for room keys in Apple Wallet soon.