What is the legal entity?
Aria Development Group
Where can I report a lost or stolen item at YOTEL / YOTELPAD Miami?
If you have lost or left an item please report it to Mission Control, or contact YOTEL Miami at +1 786 785 5700 and speak with a crew member.
Checking in and checking out
At YOTEL, we like you to be able to make the most of your time. We’ve replaced the traditional front desk with check in and out kiosks for a seamless stay cutting out all the queuing. You can access them 24/7 and should you need any assistance, the Mission Control crew is available round the clock too. Our standard check-in time is any time after 3pm and check-out is any time before 11am. We offer an early check-in fee for $30 between 6am to 2pm. Our late check-out starts from $40 for 1pm, $55 for 2pm, $70 for 3pm.
Will YOTEL store luggage?
We offer luggage/item storage for guests. Our Mission Control Crew will be available to assist you.
What is the minimum check in age?
You must be 21 years of age to check-in. Anyone under the age of 21 must be accompanied by an adult.
Can I ship items to the hotel?
We can accept packages on your behalf. All items should be addressed to the registered guest and where possible state the date of check-in. Due to limited storage space, shipments should not arrive any earlier than 3 days prior to arrival. Stored packages must be picked up within 48 hours.
What is the legal entity of YOTEL HQ?
WiFi and internet acceptable use policy
We provide super-fast WiFi at our hotels, its use is considered as the guest agreement with the Acceptable Use Policy (AUP). YOTEL may change this Policy to reflect any variation in the law or whenever deemed necessary. The YOTEL WiFi may be used for lawful purposes only and in compliance with all current and future statutes in force.
YOTEL's VAT Number
YOTEL's UK VAT number is GB108-2725-29.
YOTEL's GDS code
YOTEL's GDS code is 'YL'.
We've taken some measures to try to make your stay at YOTEL as safe as possible. Naturalmat supply our mattresses which are organic and made of natural fibre, with hypoallergenic/anti-microbial fill made of coir, lambswool and latex. All our pillows and duvets are made of hypoallergenic fibre. All cleaning products are environmentally safe and non-toxic. Carpets are cleaned using a ‘true – stem’ extraction cleaning machine that sanitises and kills all kinds of bacteria and germs.
Do you allow smoking at the hotels?
We have a strict non-smoking policy, and do not accept smoking anywhere on property. This includes all of our cabins and public spaces. There is at least a $250* fee that will be charged to anyone who violates our non-smoking policy.
*This can be higher at specific hotels
Can I pay with cash at YOTEL?
Some of our YOTELs and YOTELAIRs are completely cashless:
YOTEL Porto (going cashless soon)
YOTELAIR Amsterdam Schiphol Airport
YOTELAIR London Gatwick Airport
YOTELAIR London Heathrow Airport
YOTELAIR Paris Charles de Gaulle Airport
YOTELPAD Park City
Cash payments can still be used at the remainder of our hotels
Can I bring my pet with me?
YOTEL has a no pet policy, guide and service dogs are of course allowed, you must let us know if you intend to bring your dog with you in advance of your arrival.
Please also check carefully our general terms and conditions for detailed information on our policies for the information you’ll need to know before or during your stay.