General

What is the legal entity?

What is the legal entity?

Aria Development Group

Where can I report a lost or stolen item at YOTEL / YOTELPAD Miami?

Where can I report a lost or stolen item at YOTEL / YOTELPAD Miami?

If you have lost or left an item please report it to Mission Control, or contact YOTEL Miami at +1 786 785 5700 and speak with a crew member.

Checking in and checking out

Checking in and checking out

At YOTEL, we like you to be able to make the most of your time. We’ve replaced the traditional front desk with check in and out kiosks for a seamless stay cutting out all the queuing. You can access them 24/7 and should you need any assistance, the Mission Control crew is available round the clock too.

Our standard check-in time is any time after 3pm and check-out is any time before 11am. We offer an early check-in fee of $55 before 2pm. Our late check-out fee is $50 until 2pm; 50% of the best available rate until 5pm; and the full rate after 5pm. To add this to your booking, simply email us at [email protected]

Will YOTEL store luggage?

Will YOTEL store luggage?

We offer luggage/item storage for guests. Our Mission Control Crew will be available to assist you.

What is the minimum check in age?

What is the minimum check in age?

You must be 21 years of age to reserve a room and check-in. Anyone under the age of 21 must be accompanied by an adult. Acceptable forms of identification include a valid driver's license, passport or government issued ID. Photo identification must also match the name on the reservation. 

Can I ship items to the hotel?

Can I ship items to the hotel?

We can accept packages on your behalf. All items should be addressed to the registered guest and where possible state the date of check-in. Due to limited storage space, shipments should not arrive any earlier than 3 days prior to arrival. Stored packages must be picked up within 48 hours.

What is the legal entity of YOTEL HQ?

What is the legal entity of YOTEL HQ?

Yotel Limited

WiFi and internet acceptable use policy

WiFi and internet acceptable use policy

We provide super-fast WiFi at our hotels, its use is considered as the guest agreement with the Acceptable Use Policy (AUP). YOTEL may change this Policy to reflect any variation in the law or whenever deemed necessary. The YOTEL WiFi may be used for lawful purposes only and in compliance with all current and future statutes in force. The guest agrees not to use the WiFi to send or receive materials or data which is in violation of any law or regulation or which is defamatory, offensive, abusive, indecent, obscene or in breach of confidence, privacy, trade secrets or in breach of any third party Intellectual Property rights (including copyright) or in breach of any other rights. YOTEL will always comply with local regulations. Any violations of systems or network security are prohibited, and may result in the guest-facing criminal and civil liability by local authorities.  We will not share your personal information. View our full privacy policy.

YOTEL's VAT Number

YOTEL's VAT Number

YOTEL's UK VAT number is GB108-2725-29.

YOTEL's GDS code

YOTEL's GDS code

YOTEL's GDS code is 'YL'. 

Allergies?

Allergies?

We've taken some measures to try to make your stay at YOTEL as safe as possible. Naturalmat supply our mattresses which are organic and made of natural fibre, with hypoallergenic/anti-microbial fill made of coir, lambswool and latex. All our pillows and duvets are made of hypoallergenic fibre. All cleaning products are environmentally safe and non-toxic. Carpets are cleaned using a ‘true – stem’ extraction cleaning machine that sanitises and kills all kinds of bacteria and germs. The paint used throughout the hotel is ‘Low VOC’, which improves the overall air quality for guests and staff. We are proud to be LEED Certified.

Do you allow smoking at the hotels?

Do you allow smoking at the hotels?

We have a strict non-smoking policy, and do not accept smoking anywhere on property. This includes all of our cabins and public spaces. There is at least a $250* fee that will be charged to anyone who violates our non-smoking policy.

*This can be higher at specific hotels

Can I pay with cash at YOTEL?

Can I pay with cash at YOTEL?

Some of our YOTELs and YOTELAIRs are completely cashless:
YOTEL Amsterdam
YOTEL Edinburgh
YOTEL Glasgow
YOTEL London
YOTEL Porto (going cashless soon)
YOTELAIR Amsterdam Schiphol Airport
YOTELAIR London Gatwick Airport
YOTELAIR London Heathrow Airport
YOTELAIR Paris Charles de Gaulle Airport
YOTELPAD Park City

Cash payments can still be used at the remainder of our hotels

Can I bring my pet with me?

Can I bring my pet with me?

YOTEL has a no pet policy, guide and service dogs are of course allowed, you must let us know if you intend to bring your dog with you in advance of your arrival. 

Please also check carefully our general terms and conditions for detailed information on our policies for the information you’ll need to know before or during your stay.