Can I ship items to the hotel?
We can accept packages on your behalf for a small fee. All items should be addressed to the registered guest and where possible state the date of check-in. Due to limited storage, shipments should not arrive any earlier than 3 days prior to arrival. Stored packages must be picked up within 48 hours.
The following rates apply:
- $5 – packages up to 25lbs per package
- $10 – packages up to 50lbs per package
- Fee on items more than 50lbs is based on weight/size
What is the legal entity?
Aria Development Group
Where can I report a lost or stolen item at YOTEL / YOTELPAD Miami?
If you have lost or left an item please report it to Mission Control, or contact YOTEL Miami at +1 786 785 5700 and speak with a crew member.
Checking in and checking out
At YOTEL, we like you to be able to make the most of your time. We’ve replaced the traditional front desk with check in and out kiosks for a seamless stay cutting out all the queuing. You can access them 24/7 and should you need any assistance, the Mission Control crew is available round the clock too.
Our standard check-in time is any time after 3pm and check-out is any time before 11am. We offer an early check-in fee of $55 before 2pm. Our late check-out fee is $50 until 2pm; 50% of the best available rate until 5pm; and the full rate after 5pm. To add this to your booking, simply email us at [email protected].
Will YOTEL store luggage?
We offer luggage/item storage for guests. Our Mission Control Crew will be available to assist you.
What is the minimum check in age?
You must be 21 years of age to reserve a room and check-in. Anyone under the age of 21 must be accompanied by an adult. Acceptable forms of identification include a valid driver's license, passport or government issued ID. Photo identification must also match the name on the reservation.
What is the legal entity of YOTEL HQ?
WiFi and internet acceptable use policy
YOTEL's VAT Number
YOTEL's UK VAT number is GB108-2725-29.
YOTEL's GDS code
YOTEL's GDS code is 'YL'.
We've taken some measures to try to make your stay at YOTEL as safe as possible. Naturalmat supply our mattresses which are organic and made of natural fibre, with hypoallergenic/anti-microbial fill made of coir, lambswool and latex. All our pillows and duvets are made of hypoallergenic fibre. All cleaning products are environmentally safe and non-toxic. Carpets are cleaned using a ‘true – stem’ extraction cleaning machine that sanitises and kills all kinds of bacteria and germs. The paint used throughout the hotel is ‘Low VOC’, which improves the overall air quality for guests and staff. We are proud to be LEED Certified.
Do you allow smoking at the hotels?
We have a strict non-smoking policy, and do not accept smoking anywhere on property. This includes all of our rooms and public spaces. There is at least a $250* fee that will be charged to anyone who violates our non-smoking policy.
*This can be higher at specific hotels
Can I pay with cash at YOTEL?
Some of our YOTELs and YOTELAIRs are completely cashless:
- YOTEL Amsterdam
- YOTEL Edinburgh
- YOTEL Geneva Lake
- YOTEL Glasgow
- YOTEL London
- YOTEL Miami
- YOTEL New York
- YOTEL San Francisco
- YOTEL Porto (going cashless soon)
- YOTELAIR Amsterdam Schiphol Airport
- YOTELAIR London Gatwick Airport
- YOTELAIR Paris Charles de Gaulle Airport
- YOTELPAD Miami
- YOTELPAD Park City
Cash payments can still be used at the remainder of our hotels
Can I bring my pet with me?
YOTEL has a no pet policy, guide and service dogs are of course allowed, you must let us know if you intend to bring your dog with you in advance of your arrival.
Please also check carefully our general terms and conditions for detailed information on our policies for the information you’ll need to know before or during your stay.