We have a strict non-smoking policy, and do not accept smoking anywhere on property. This includes all of our rooms and public spaces. There is a $500 fee that will be charged to anyone who violates our non-smoking policy.

The hotel applies a daily fee for the handling and storage of any package received for a guest, visitor, group, or third-party company prior to check-in or after check-out.

The following rates apply: 

• $5 for a small package (0.1 lbs. to 5 lbs.)
• $7 for a medium package (over 5 lbs. to 15 lbs.)
• $10 for a large package (over 15 lbs. to 45 lbs.)

Packages weighing over 45 lbs. require advance notice so appropriate arrangements can be made and the fee can be adjusted for the recipient. Yotel reserves the right to reject any package.

No pets are not allowed in our YOTELs. We only allow assistance animals.

We welcome cats and dogs in our Miami hotel. Please note there is a $75 non-refundable fee per stay to cover the additional cleaning. We also require guests to let the hotel know in advance of arrival to better plan your visit. 

We suggest guests to read our general terms and conditions for detailed information on our policies.

Please visit the FAQ's for each of our hotels as policies vary per location.

Aria Development Group

If you have lost or left an item please report it to Mission Control, or contact YOTEL Miami at +1 786 785 5700 and speak with a crew member.

At YOTEL, we like you to be able to make the most of your time. We’ve replaced the traditional front desk with check in and out kiosks for a seamless stay cutting out all the queuing. You can access them 24/7 and should you need any assistance, the Mission Control crew is available round the clock too.

Our standard check-in time is any time after 3pm and check-out is any time before 11am. We offer an early check-in fee of $55 before 2pm. Our late check-out fee is $50 until 2pm; 50% of the best available rate until 5pm; and the full rate after 5pm. To add this to your booking, simply email us at [email protected].

We offer luggage/item storage for guests. Our Mission Control Crew will be available to assist you.

You must be 18 years of age to reserve a room and check-in. Anyone under the age of 18 must be accompanied by an adult. Acceptable forms of identification include a valid driver's license, passport or government issued ID. Photo identification must also match the name on the reservation. 

The legal entity is YOTEL Limited, registered under the following details:

    •    Company number: 04930414
    •    Registered with: Companies House, England and Wales
    •    Registered office address: 136 High Holborn, London, England, WC1V 6PX
 

We provide super-fast WiFi at our hotels. Its use is considered as the guest agreement with the Acceptable Use Policy (AUP). YOTEL may change this Policy to reflect any variation in the law or whenever deemed necessary. The YOTEL WiFi may be used for lawful purposes only and in compliance with all current and future statutes in force. The guest agrees not to use the WiFi to send or receive materials or data which is in violation of any law or regulation or which is defamatory, offensive, abusive, indecent, obscene or in breach of confidence, privacy, trade secrets or in breach of any third party Intellectual Property rights (including copyright) or in breach of any other rights. YOTEL will always comply with local regulations. Any violations of systems or network security are prohibited, and may result in the guest-facing criminal and civil liability by local authorities.  We will not share your personal information. View our full privacy policy.

YOTEL's UK VAT number is GB108-2725-29.

YOTEL's GDS code is 'YL'. 

YOTELでは、ゲストに安心・安全にお過ごしいただけるよう、さまざまな取り組みを行っています。マットレスにはNaturalmat社のオーガニック素材（コイヤー、ラムウール、ラテックス）を使用し、低アレルギー性・抗菌性を備えています。​
枕や布団もすべて低アレルギー性の繊維を使用。清掃には環境にやさしい無害な製品のみを使い、カーペットは高温スチームで徹底的に洗浄しています。館内の塗料は低VOCsで、空気の質にも配慮。こうした取り組みにより、私たちはLEED認証を取得しています。

一部の YOTEL および YOTELAIR は完全にキャッシュレスです。

• YOTEL Amsterdam
• YOTEL Edinburgh
• YOTEL Geneva Lake
• YOTEL Glasgow
• YOTEL London
• YOTEL Manchester Deansgate
• YOTEL Miami
• YOTEL New York
• YOTEL San Francisco
• YOTEL Porto (going cashless soon)
• YOTELAIR Amsterdam Schiphol Airport
• YOTELAIR London Gatwick Airport
• YOTELAIR Paris Charles de Gaulle Airport
• YOTELPAD Miami
• YOTELPAD Park City

その他のホテルでは現金でのお支払いも引き続きご利用いただけます。