Booking

How do I cancel a booking?

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How do I cancel a booking?

To amend or cancel a direct booking (made via YOTEL.com or through our Customer Service Representatives), please visit your My Account page or contact the hotel directly. 

Hotel contact details to be found in the Location section for each hotel.

You will need your booking reference number and the email address used to make the booking.

What are your cancellation policies?

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What are your cancellation policies?

Cancellation options vary depending on the rate which has been booked:

Rate Cancellation Terms

YOTEL member

Join [email protected] when you book. Flexible modification and cancellation. Cancel free of charge up to 2pm on the same day of your check-in date

Flexible

Flexible modification and cancellation. Cancel free of charge up to 3pm the day prior to your check-in date

 

If I have questions about my invoice, who do I speak to?

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If I have questions about my invoice, who do I speak to?

Mission Control on 'TWO' can answer any questions you have about your invoice.

Do you offer special group rates?

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Do you offer special group rates?

Contact our team to find out more about group, corporate or wedding stays:

Phone: +65 6866 8000
Email: [email protected]

Tax and temporary hold fee explained

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Tax and temporary hold fee explained

Tax: pricing for hotels in Singapore is subject to the following tax:

10% Service Charge (mandatory fee)
7% Goods & Services Tax (GST)

We don’t charge any credit card fees at YOTEL Singapore.

How do I amend a booking made through a third party website?

How do I amend a booking made through a third party website?

You will need to contact the company you booked with to make any changes.