How do I cancel a booking?
To amend or cancel a direct booking (made via YOTEL.com or through our Customer Service Representatives), please visit your My Account page or contact the hotel directly.
Hotel contact details to be found in the Location section for each hotel.
You will need your booking reference number and the email address used to make the booking.
What are your cancellation policies?
Cancellation options vary depending on the rate which has been booked:
|Join Club@YOTEL when you book. Flexible modification and cancellation. Cancel free of charge up to 2pm on the same day of your check-in date|
|Flexible modification and cancellation. Cancel free of charge up to 3pm the day prior to your check-in date|
Other promotional rates may have different payment and cancellation conditions.
If I have questions about my invoice, who do I speak to?
Mission Control on 'TWO' can answer any questions you have about your invoice.
Do you offer special group rates?
Tax and temporary hold fee explained
Tax: pricing for hotels in Singapore is subject to the following tax:
10% Service Charge (mandatory fee)
7% Goods & Services Tax (GST)
We don’t charge any credit card fees at YOTEL Singapore.
Temporary hold fee: YOTEL Singapore reserves the right to collect, through pre-authorization, at least S$ 50 per room as a deposit for incidentals or damage. A $50 temporary hold fee for incidentals is taken per cabin, per night. The incidental fees will be released during the check-out. A pre-authorization will place the pre-authorized amount in a holding-state and temporarily reduce one's credit card limit, but it is NOT a transaction charge and will not be reflected in one's credit card statement. Depending on one's credit card bank's set up, the pre-authorized amount will be released typically after 14 days. For assurance, guests whose credit cards have been pre-authorized are encouraged to check with their respective credit card bank to confirm the above understanding of pre-authorization, confirm that a pre-authorization - and NOT a charge - has been performed, and affirm the pre-authorized amount and when it will be released as scheduled. For guests holding a debit card, the hotel will perform a sale transaction on the total incidental charges. Any balance amounts will be refunded accordingly after the departure in SGD.
How do I amend a booking made through a third party website?
You will need to contact the company you booked with to make any changes.