Booking
What are your cancellation policies?
Cancellation options vary depending on the rate which has been booked:
| Rate | Cancellation Terms |
| YOTEL member | Join the YOTEL Club when you book. Flexible modification and cancellation. Cancel free of charge up to 3pm the day before your check-in date |
| Flexible | Flexible modification and cancellation. |
Updated Cancellation & No-Show Policy – Effective 1 November 2025
In the event of a no-show, one night’s room rate, applicable taxes, and a one-day facility fee will be charged.
This update applies to all rate plans that include a facility fee and are subject to cancellation or no-show penalties.
Guests are encouraged to review the full terms and conditions at the time of booking for complete details on applicable fees.
Does the hotel offer group bookings?
Yes, we offer group booking options tailored to business trips, conferences, and special events. Check out our Group Booking section for more information.
Are there any offers at YOTEL New York Times Square?
Check our Hotel Offers page for exclusive deals, early bird rates, and special packages to make your New York trip even better.
キャンセル方法を教えてください。
YOTEL公式サイト（YOTEL.com）またはカスタマーサービスを通じて直接ご予約いただいた場合は、「マイアカウント」 ページから変更・キャンセルが可能です。
ご予約時に使用されたメールアドレスと予約番号をご用意のうえ、お手続きください。
ホテルの連絡先は各ホテルの「ロケーション」セクションに記載されています。
予約参照番号と予約に使用したメールアドレスが必要になります。
Fees and Taxes explained
Facility Fee: Our mandatory $42.00 (plus taxes) facility fee includes a range of on-site and off-site amenities designed to perk up your trip. View more details here.
If I have questions about my invoice, who do I speak to?
Mission Control can answer any questions you have about your invoice. Already checked out? Call us on +1 646 449 7700.
Do you offer special group rates?
Contact our team to find out more about group, corporate or wedding stays:
Phone: +1 646 449 7767
Email: [email protected]
How do I amend a booking made through a third party website?
You will need to contact the company you booked with to make any changes.