Booking

Fees and Taxes explained

Back to Booking

Fees and Taxes explained

The mandatory $35 facility fee includes access to a ton of local discounts and benefits designed to perk up your trip. For when you’re ready for some YO time, make use of the hotel amenities and facilities, giving you everything you need and nothing you don’t. Expect discounts in local retailers, attractions, super-fast Wi-Fi and 24/7 gym access. City, state and local tax is added to your booking. Learn more about our taxes and facility fee here.

How do I cancel a booking?

Back to Booking

How do I cancel a booking?

To amend or cancel a direct booking (made via YOTEL.com or through our Customer Service Representatives), please visit your My Account page or contact the hotel directly. 

Hotel contact details to be found in the Location section for each hotel.

You will need your booking reference number and the email address used to make the booking.

If I have questions about my invoice, who do I speak to?

Back to Booking

If I have questions about my invoice, who do I speak to?

Mission Control can answer any questions you have about your invoice. Already checked out? Call us on +1 646 449 7700.

Do you offer special group rates?

Back to Booking

Do you offer special group rates?

Contact our team to find out more about group, corporate or wedding stays:

Phone: +1 646 449 7712
Email: [email protected]

How do I amend a booking made through a third party website?

Back to Booking

How do I amend a booking made through a third party website?

You will need to contact the company you booked with to make any changes.