TERMS

Before making a online booking on YOTEL.com, please ensure that you have checked the applicable payment, amendment and cancellation terms and any other restrictions. We require your email address at point of booking so that we can send you a confirmation email. We do however ask you to explicitly opt-in to any marketing communications, and you can select to opt-out at the bottom of every marketing message we send.

[email protected]

[email protected] is a loyalty programme and which offers members discounts for direct bookings. Our membership rates are not available via any other channel e.g. Online Travel Agencies (OTAs) such as Booking.com or Expedia. The programme is optional and you can opt-in or out at any time. We will not give or sell your details to any third parties. We reserve the right to withdraw membership pricing at any time, but we will honour any discounts already applied.

YOTEL AIRPORT LOCATIONS - YOTELAIR

These terms govern all reservations made through the YOTEL.com, customer services or on property, with YOTEL Limited, a company registered in England under number 04930414 whose registered office is at 13 George Street, London W1U 3QJ. All correspondence should be addressed to 13 George Street, London, W1U 3QJ. By completing your reservation, you confirm acceptance of these terms and conditions on behalf of all those included in the reservation. 

Reservation

  • Any reservation made or order placed by you shall be deemed to be an offer by you to purchase the relevant accommodation subject to these terms and conditions. No contract between you and YOTEL shall come into existence until YOTEL issues a reservation reference number and confirmation by email.
  • Payment in full is required at the time of reservation. Payment should be made by credit or debit card. Additional charges may apply to certain types of cards. Payment for the cabin(s) will guarantee your reservation unless exceptional circumstances apply.
  • Your cabin is guaranteed and available for you to check-in from your booked arrival date and time. Your cabin must be vacated by your booked departure date and time. Failure to leave your cabin by this time will result in additional charges up to and including a full 24 hour rate. YOTEL reserves the right to remove belongings from cabins after the expiry time of the cabin reservation. Any items left in the cabin(s) or in the YOTEL premise may be treated as unattended baggage and maybe disposed.
  • Your final bill will be e-mailed to you. If you require a paper version you can print one at the property for a small charge.

Cancellations and amendments 

  • You have the flexibility to amend or cancel your reservation anytime up to 24 hours before your booked arrival time and your payment will be returned to you net of any card transaction fee you may have paid (72 hours in the case of multi cabin reservations). Within 24 hours (72 hours in the case of multi cabin reservations) of your booked arrival time there is no refund for your reservation. Please note that your reservation will not have been deemed cancelled or amended unless you have received written confirmation from us.
  • Any credit card handling charge applied to the original reservation will not be refunded in the event of cancellation. A handling charge may also apply in the event of monies being returned to the customer’s credit card.
  • Any reservation fee for reservation(s) made by telephone will not be refunded in the event in of a cancellation.
  • You will require a valid credit or credit card at check in if you want to facilitate the purchase of any extras such as food, drinks or entertainment that you may require. Our hotels do not generally accept cash transactions on property. There are some locations where a limited cash transaction facility may be available. Currency exchange is not available at any YOTELAIR property.
  • No refunds will be paid in the event of flight delays or disruption due to security alert or other force majeure. There may be other emergency/security situations where customers may be asked to evacuate their cabins, if for example the terminal buildings are closed for any other reason and there is no access to the YOTELAIR property.
  • Where a credit card provided for a transaction subsequently ceases to be valid and the customer requests a transaction on that card e.g. refund/change of duration then the administrative of this, if any, will be charged to the customer. This shall include but not limited to any bank charges in making transfers to a customer's bank or other account.
  • YOTEL endeavours to promptly refund any monies due. Please be aware that we may need to contact you for your card details. Your refund should arrive in your account within 21 working days after we have received those details.  

Multi-cabin reservations

  • If you wish to reserve 5 cabins or more, our multi-cabin reservation policy will apply. YOTEL will allow amendments or cancellation of the reservations of individual cabins however a cancellation/amendment deadline of 72 hours will apply. The maximum number of cabins booked per transaction is 10.
  • If a reduction is made from a ‘multi-cabin’ reservation to less than 5 cabins the cancellation/amendment policy for a ‘multi cabin reservation’ still applies.

Pricing 

  • Prices are shown in local currency. As exchange rates fluctuate you may notice that the price on your credit card bill may be different from that quoted in local currency at the time of reservation. This also means that any refunds due to you from cancellations or amendments of your reservation may change. YOTEL cannot be responsible for any changes in currency exchange rate fluctuation – you will be refunded in the currency you booked in.
  • Final cabin prices are displayed on a per cabin basis and are inclusive of any taxes applicable at the time of reservation. Other countries may add local sales taxes. Meals or beverages are not included in the cabin price.
  • For details of our cabin prices, please check YOTEL.com
  • If you are leaving early from a multi-night reservation a refund will only be available for the time booked 24 hours or more beyond the time you notify us (or in the case of multi-cabin reservations – 72 hours).
  • All prices and details are correct at time of publication and are subject to change without notice.

Particular requirements 

  • YOTEL is a non-smoking hotel and no-smoking policies are enforced throughout the premises. In the event of a false alarm being activated by a customer violating our no smoking policy and the YOTEL premises being evacuated, YOTEL reserves the right to impose a charge of  at least $500 on the customer who activated the alarm and/or creates any lingering smell of smoke or visible damage to surfaces and material finishes in guest cabins.
  • YOTEL has a few cabins which are adapted for customers with accessibility requirements. Please visit YOTEL.com for more details. If you have limited mobility but do not require a specially adapted cabin we recommend either a Premium Cabin, as all Standard Cabins have steps into them.
  • Although YOTEL will make every possible effort to accommodate your personal requirements, all cabins are subject to availability. We apologise in advance if your particular requests cannot be met.
  • We regret that, with the exception of assistant dogs, no pets are allowed in YOTEL properties.
  • Heating and/or cooking electrical appliances, such as toasters and mini cookers, must not be used in the cabins at anytime. 

Security 

  • Customers are reminded that heightened security restrictions remain in force at all UK and European airports.
  • Please note that YOTELAIR properties are 'secure facilities'.
  • Existing security measures may require consent for bags to be screened by x-ray and searched by hand. Please note that this is a condition of reservation and that failure to give your consent to screening and searching will result in you not being allowed to take your bags into the YOTEL proeprty.
  • YOTEL reserves the right to access a customers’ cabin in the event of a security alert at anytime.

System inaccuracies

Due to very infrequent system issues, YOTEL Information may contain technical inaccuracies and typographical errors, including but not limited to inaccuracies relating to pricing or availability of cabins. Neither YOTEL nor YOTELAIR assume responsibility or liability for any such inaccuracies, errors or omissions, and shall have no obligation to honour reservations or information affected by such inaccuracies. YOTEL and YOTELAIR reserve the right to make changes, corrections, cancellations to our products, at any time without notice, including after confirmation of a transaction.

YOTEL CITY LOCATIONS - YOTEL

These terms govern all reservations made through YOTEL.com, customer services or on property, with YOTEL US. OpCo LLC, a company registered in the US whose registered office is at Corporation Trust Center, 1209 Orange Street, City of Wilmington, New Castle, Delaware, 19801. All correspondence should be addressed to 570, Tenth Avenue, New York, NY, 10023. By completing your reservation, you confirm acceptance of these terms and conditions on behalf of all those included in the reservation. 

Reservation 

  • Any reservation made or order placed by you shall be deemed to be an offer by you to purchase the relevant accommodation subject to these terms and conditions. No contract between you and YOTEL shall come into existence until YOTEL issues a reservation reference number and confirmation by email.
  • Certain reservations require payment in full at the time of booking. Payment should be made by credit or debit card. Payment for the cabin(s) will guarantee your reservation unless exceptional terms and conditions apply.
  • All reservations require a credit or debit card to secure the reservation. All outstanding charges will be deducted from a valid credit card of your choice upon checking in. It does not need to be the one used for online booking.
  • Your cabin is guaranteed and available for you to check-in from your booked arrival date and time. Your cabin must be vacated by your booked departure date and time. Failure to leave your cabin by this time will result in additional charges up to and including a full 24 hour rate. YOTEL reserves the right to remove belongings from cabins after the expiry time of the cabin reservation. Any items left in the cabin(s) or in the YOTEL premise may be treated as unattended baggage and maybe disposed.
  • Your final bill will be e-mailed to you. If you require a paper version you can print one at the property for a small charge.

Cancellations and amendments

  • Different cancellation and amendment terms and conditions may apply to different reservations, rates and cabins. Should your reservation qualify to be amended or be cancelled, you must do so before 6pm the day before the booked day of arrival. Failure to timely amend or cancel a reservation will result in a one night charge. Please note that your reservation will not have been deemed cancelled or amended unless you have received emailed or written confirmation from us.
  • Where a credit card provided for a transaction subsequently ceases to be valid and the customer requests a transaction on that card e.g. refund/change of duration then the administrative costs of this, if any, will be charged to the customer. This shall include but not be limited to any bank charges in making transfers to a customer's bank or other account.
  • YOTEL endeavours to promptly refund any monies due. Please be aware that we may need to contact you for your card details. Your refund should arrive in your account within 21 working days after we have received those details.  

Multi-cabin reservations

  • If you wish to reserve ten cabins or more, our multi-cabin reservation policy will apply. Terms and conditions applying to a multi- cabin reservation will be provided at time of reservation.
  • If a reduction is made from a ‘multi-cabin’ reservation to less than ten cabins the cancellation/amendment policy for a ‘multi -cabin reservation’ may still apply.

Pricing 

  • Prices are shown in local currency. As exchange rates fluctuate you may notice that the price on your credit card bill may be different from that quoted in local currency at the time of reservation. This also means that any refunds due to you from cancellations or amendments of your reservation may change. YOTEL cannot be responsible for any changes in currency exchange rate fluctuation – you will be refunded in the currency you booked in.
  • Final cabin prices are displayed on a per cabin basis and are inclusive of any taxes applicable at the time of reservation. Other countries may add local sales taxes. Breakfast may be included in the cabin price if booked accordingly. Other meals or beverages are not included in the cabin price.
  • For details of our cabin prices, please check YOTEL.com
  • If you depart early from a multi-night reservation a refund will only be available provided you give us at least 24 hours advance notice. In the case of a departure from a multi-cabin reservation, in either terms of nights or cabins, these terms will also apply unless other terms and conditions are supplied to you at time of reservation.
  • All prices and details are correct at time of publication and are subject to change without notice.

Security

  • YOTEL is a non-smoking hotel and no-smoking policies are enforced throughout the premises. YOTEL reserves the right to impose a charge of at least $500 on any guest found to be smoking on the premises. In the event of a false alarm being activated by a customer violating our no smoking policy and the YOTEL premises being partly or wholly evacuated, YOTEL reserves the right to impose a charge on the customer who activated the alarm and/or creates any lingering smell of smoke or visible damage to surfaces and material finishes in guest cabins.
  • YOTEL offers cabins which are compliant with the Americans with Disabilities Act and adapted for customers with accessibility requirements. Please contact the team at the hotel to talk through the details on specific cabin types that may suit your needs.
  • Although YOTEL will make every possible effort to accommodate your personal requirements, all cabins are subject to availability. We apologise in advance if your particular requests cannot be honoured.
  • We regret that, with the exception of assistant (guide) dogs, no pets are allowed in YOTEL properties.
  • Heating and/or cooking electrical appliances, such as toasters and mini cookers, must not be used in the cabins at anytime.

GENERAL FOR BOTH YOTEL AND YOTELAIR PROPERTIES

  • You confirm that you comply with the local legal age requirement when booking the property. All reservations are personal to you and may not be sold, assigned or otherwise transferred. All children under the age of 16 must be accompanied by an adult aged 18 or over. YOTEL operates in accordance with local licensing laws.
  • You confirm that you will not try to check-in using false identification documents or assume the identity of a customer with a valid customer reservation.
  • YOTEL reserves the right, at its absolute discretion, to refuse entry to any of its premises and will eject customers who behave in an aggressive manner to YOTEL crew or customers.
  • The website may contain a plan of the layout of YOTEL. The plan will only be a general representation of the accommodation. Actual unit size, design, fixtures, furnishings and facilities may vary from those shown on the plan or in any description on the website.
  • In the event of malicious, willful or negligent behavior or other property damage, YOTEL will charge the amount of any loss sustained by YOTEL, including business interruption losses to the credit or debit card of the registered customer. Where payment by the customer was made by means other than credit/debit card, YOTEL will pursue the matter through the relevant civil courts.
  • Local regulations and jurisdiction will apply to the terms and conditions. 

WiFi acceptable use policy

YOTEL provides free, fast WiFi as a best endeavours service in all our hotels, both in-cabin and in common-use areas. We do not guarantee that it is available 24/7, nor the speed of the service, but we strive to meet this service level. Our service is normally faster than many other hotels and restaurants and YOTEL pays extra in order to enhance this service for you. You must bring your own compatible device e.g. smartphone or laptop.

In return, we expect our guests to use the service responsibly, e.g. the following are reasonable activities:

  • Website browsing
  • Emailing
  • File downloading
  • Audio and video streaming

These are examples of unacceptable uses, but it is not an exhaustive list:

  • Bandwidth-hogging bit torrent activity
  • Linking to abusive or offensive websites
  • Using our service for denial of service attacks or botnets
  • Transmitting a virus
  • Any illegal activity

In return for providing free WiFi, we may require an online ID from you, which can be your email address. Conditions:

  • When using our WiFi service, we will ask you if you'd like to explicitly opt-in to receive our email marketing communications. You can opt-out at anytime. We will never give or sell your personal data to any third parties.
  • We cannot guarantee the service is secure, but we have taken steps to make the security risk as low as reasonably practicable. By using the service you assume all responsibility and risk for use of the service.
  • We may restrict access to specific websites or content categories at our discretion and we may modify these restrictions from time to time.
  • If you experience any difficulties using the service, then please contact our Mission Control crew.