Fees and Taxes explained
The mandatory $29 facility fee includes access to benefits designed to perk up your trip. For when you’re ready for some YO time, make use of the hotel amenities and facilities, giving you everything you need and nothing you don’t. Expect super-fast Wi-Fi and 24/7 gym access. City, state and local tax is added to your booking. Learn more about our taxes and facility fee here.
How do I cancel a booking and what is your policy? - Cloned
Cancellation options vary depending on the rate which has been booked:
|Rates||Payment terms||Cancellation Terms|
|Pay at the hotel||Join [email protected] when you book. Flexible modification and cancellation. Cancel free of charge up to 2pm on the same day of your check-in date|
|Pay now||The amount due is non-refundable even if the booking is cancelled or modified|
|Pay at the hotel||Flexible modification and cancellation. Cancel free of charge up to 3pm the day prior to your check-in date|
Other promotional rates may have different payment and cancellation conditions.
How do I send in a credit card authorisation form?
If I have questions about my invoice, who do I speak to?
Mission Control on the Ground Floor can answer any questions you have about your invoice. Already checked out? Call us on +415 829 0000
Do you offer special group rates?
During special events (such as citywide conventions), the hotel reserves the right to require guests with five (5) or more rooms reservations per night to enter a group contract agreement. Should the hotel require the group to do so, the hotel will notify your group. The group will have one week to enter a group agreement or cancel the group reservations. During non-special events, the standard group is ten (10) rooms per night.
Contact our team to find out more about group, corporate or wedding stays:
Phone: +415 829 0000
Email: [email protected]
How do I amend a booking made through a third party website?
You will need to contact the company you booked with to make any changes.