General

Does YOTEL have an app?

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Does YOTEL have an app?

Yes! Our app is available to download free via the Apple Store and Google Play. Download the YOTEL app for contactless check-in, access your SmartKey, browse and order from our menus, make a booking or simply have a quick YOCHAT.

*App features may vary depending on hotel

Where can I report a lost or stolen item at YOTEL San Francisco?

Where can I report a lost or stolen item at YOTEL San Francisco?

Please contact YOTEL San Francisco at +1 415 829 0000 and speak with a crew member.

Will YOTEL store luggage?

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Will YOTEL store luggage?

You can store your luggage with Mission Control located on the ground floor.

What is the legal entity?

What is the legal entity?

1095 Market Street Owner, LLC

Can I ship items to the hotel?

Can I ship items to the hotel?

We can accept packages on your behalf. All items should be addressed to the registered guest and where possible state the date of check-in. 

Checking in and checking out

Checking in and checking out

At YOTEL, we like you to be able to make the most of your time. We’ve replaced the traditional front desk with check in and out kiosks for a seamless stay cutting out all the queuing. You can access them 24/7 and should you need any assistance, the Mission Control crew is available round the clock too. Our standard check-in time is any time after 3pm and check-out is any time before 11am. We offer early check-in and late check-out when available for a small fee. We’ll be happy to look after your luggage if you want to go out and explore.

Hotel address and transport

Hotel address and transport

YOTEL San Francisco
1095 Market Street, 
San Francisco, 
CA 94103, USA

Civic Center station is a two-minute walk from the hotel, and the F Market & Wharves streetcar stops just outside the hotel.

What is the minimum check in age?

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What is the minimum check in age?

You must be 21 years of age to check-in. Anyone under the age of 21 must be accompanied by an adult.

What is the legal entity of YOTEL HQ?

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What is the legal entity of YOTEL HQ?

Yotel Limited

WiFi and internet acceptable use policy

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WiFi and internet acceptable use policy

We provide super-fast WiFi at our hotels, its use is considered as the guest agreement with the Acceptable Use Policy (AUP). YOTEL may change this Policy to reflect any variation in the law or whenever deemed necessary. The YOTEL WiFi may be used for lawful purposes only and in compliance with all current and future statutes in force.

YOTEL's VAT Number

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YOTEL's VAT Number

YOTEL's UK VAT number is GB108-2725-29.

YOTEL's GDS code

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YOTEL's GDS code

YOTEL's GDS code is 'YL'. 

Allergies?

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Allergies?

We've taken some measures to try to make your stay at YOTEL as safe as possible. Naturalmat supply our mattresses which are organic and made of natural fibre, with hypoallergenic/anti-microbial fill made of coir, lambswool and latex. All our pillows and duvets are made of hypoallergenic fibre. All cleaning products are environmentally safe and non-toxic. Carpets are cleaned using a ‘true – stem’ extraction cleaning machine that sanitises and kills all kinds of bacteria and germs.

Do you allow smoking at the hotels?

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Do you allow smoking at the hotels?

We have a strict non-smoking policy, and do not accept smoking anywhere on property. This includes all of our cabins and public spaces. There is at least a $250* fee that will be charged to anyone who violates our non-smoking policy.

*This can be higher at specific hotels

Can I pay with cash at YOTEL?

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Can I pay with cash at YOTEL?

Some of our YOTELs and YOTELAIRs are completely cashless:
YOTEL Amsterdam
YOTEL Edinburgh
YOTEL Glasgow
YOTEL London
YOTEL Porto (going cashless soon)
YOTELAIR Amsterdam Schiphol Airport
YOTELAIR London Gatwick Airport
YOTELAIR London Heathrow Airport
YOTELAIR Paris Charles de Gaulle Airport
YOTELPAD Park City

Cash payments can still be used at the remainder of our hotels

Can I bring my pet with me?

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Can I bring my pet with me?

YOTEL has a no pet policy, guide and service dogs are of course allowed, you must let us know if you intend to bring your dog with you in advance of your arrival. 

Please also check carefully our general terms and conditions for detailed information on our policies for the information you’ll need to know before or during your stay.