General

Does YOTEL have an app?

Does YOTEL have an app?

YOTEL does not have an app yet. Stay tuned!

Checking in and checking out

Checking in and checking out

At YOTEL, we like you to be able to make the most of your time. We’ve replaced the traditional front desk with self-service stations for a seamless stay, cutting out all the queuing. You can access the stations 24/7 and the Mission Control crew is available round the clock should you need any help. Our standard check-in time is any time after 3pm and check-out is any time before 11am. We’ll be happy to look after your luggage if you want to go out and explore.

What is the legal entity?

What is the legal entity?

YAT Yuen Hong Company Limited

What is the minimum check in age?

What is the minimum check in age?

This varies depending on local regulations. Details can be found on the specific hotel pages.

Will YOTEL store luggage?

Will YOTEL store luggage?

Our Mission Control Crew can help you store your luggage while you explore the city!

Hotel address and transport

Hotel address and transport

YOTEL Singapore, 
366 Orchard Road, 
Singapore, 238904

YOTEL Singapore is approximately a 30-minute drive by taxi from Changi Airport and generally costs between S$20 and S$40. Let your taxi driver know that the entrance to our hotel is via Claymore Hill. All taxi fares go by meter and there is an additional airport surcharge for all rides originating from the airport. You can buy a single ride ticket or an EZ-Link card (for multiple rides) from all train stations. To get to the train station, go to Terminal 2 or 3 at Changi Airport. Exit at Orchard station. YOTEL Singapore is about 10 minutes’ walk from Orchard station A single fare from the city via public bus 36 costs around S$2.50 and it takes about an hour. No change will be given so you’ll need to prepare exact fare. Alternatively, you can buy an EZ-Link card for multiple rides from the Changi Airport train station, you can also use the EZ-Link card for train rides. Alight at the bus stop in front of the Royal Thai Embassy on Orchard road. YOTEL Singapore is just 5 minutes away from the bus stop

What is the legal entity of YOTEL HQ?

What is the legal entity of YOTEL HQ?

Yotel Limited

WiFi and internet acceptable use policy

WiFi and internet acceptable use policy

We provide super-fast WiFi at our hotels, its use is considered as the guest agreement with the Acceptable Use Policy (AUP). YOTEL may change this Policy to reflect any variation in the law or whenever deemed necessary. The YOTEL WiFi may be used for lawful purposes only and in compliance with all current and future statutes in force. The guest agrees not to use the WiFi to send or receive materials or data which is in violation of any law or regulation or which is defamatory, offensive, abusive, indecent, obscene or in breach of confidence, privacy, trade secrets or in breach of any third party Intellectual Property rights (including copyright) or in breach of any other rights. YOTEL will always comply with local regulations. Any violations of systems or network security are prohibited, and may result in the guest-facing criminal and civil liability by local authorities.  We will not share your personal information. View our full privacy policy.

YOTEL's VAT Number

YOTEL's VAT Number

YOTEL's UK VAT number is GB108-2725-29.

YOTEL's GDS code

YOTEL's GDS code

YOTEL's GDS code is 'YL'. 

Allergies?

Allergies?

We've taken some measures to try to make your stay at YOTEL as safe as possible. Naturalmat supply our mattresses which are organic and made of natural fibre, with hypoallergenic/anti-microbial fill made of coir, lambswool and latex. All our pillows and duvets are made of hypoallergenic fibre. All cleaning products are environmentally safe and non-toxic. Carpets are cleaned using a ‘true – stem’ extraction cleaning machine that sanitises and kills all kinds of bacteria and germs. The paint used throughout the hotel is ‘Low VOC’, which improves the overall air quality for guests and staff. We are proud to be LEED Certified.

Do you allow smoking at the hotels?

Do you allow smoking at the hotels?

We have a strict non-smoking policy, and do not accept smoking anywhere on property. This includes all of our cabins and public spaces. There is at least a $250* fee that will be charged to anyone who violates our non-smoking policy.

*This can be higher at specific hotels

Can I pay with cash at YOTEL?

Can I pay with cash at YOTEL?

Some of our YOTELs and YOTELAIRs are completely cashless:
YOTEL Amsterdam
YOTEL Edinburgh
YOTEL Glasgow
YOTEL London
YOTEL Porto (going cashless soon)
YOTELAIR Amsterdam Schiphol Airport
YOTELAIR London Gatwick Airport
YOTELAIR London Heathrow Airport
YOTELAIR Paris Charles de Gaulle Airport
YOTELPAD Park City

Cash payments can still be used at the remainder of our hotels

Can I bring my pet with me?

Can I bring my pet with me?

YOTEL has a no pet policy, guide and service dogs are of course allowed, you must let us know if you intend to bring your dog with you in advance of your arrival. 

Please also check carefully our general terms and conditions for detailed information on our policies for the information you’ll need to know before or during your stay.