General

Does YOTEL have an app?

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Does YOTEL have an app?

YOTEL does not have an app yet. Stay tuned!

When should I book at YOTEL Istanbul Airport landside?

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When should I book at YOTEL Istanbul Airport landside?

Arriving via domestic &  departing via domestic flights
Arriving via domestic & departing via international
Arriving via domestic, before leaving the airport
Arriving via international & departing via domestic flight

When should I book at YOTELAIR Istanbul Airport airside?

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When should I book at YOTELAIR Istanbul Airport airside?

Arriving via international & departing via international flight (transit)
Departing with an international flight and was able to check-in their luggages

Once I've checked in, can I leave the airport?

Once I've checked in, can I leave the airport?

You may leave the airport when staying at YOTELAIR Istanbul Airport (Airside), however will need the following to access back into the hotel: 
Your passport
Your YOTELAIR Istanbul Airport (Airside) booking confirmation
Proof of travel, for example your boarding card (which must be for same day or next day)

Checking in and checking out

Checking in and checking out

At YOTEL, we like you to be able to make the most of your time. We’ve replaced the traditional front desk with check-in and out kiosks for a seamless stay cutting out all the queuing. You can access them 24/7 and should you need any assistance, the Mission Control crew is available round the clock too. Our standard check-in time is any time after 6pm and check-out is any time before 10 am.

What baggage can I bring to the hotel?

What baggage can I bring to the hotel?

YOTELAIR Istanbul Airport (Airside) is located inside the retail Duty Free area after passport control and security. You must go through security and passport control to access the hotel. Only hand luggage is permitted. It is not possible to bring large items of luggage to the hotel. The aviation rules around liquids and container size also apply, so only take what you would usually take for hand luggage into the airside transit area. We provide shower gel, shampoo and fluffy towels in our cabins. You MUST have a valid boarding pass. Check your flight details before booking our hotel.

How do I get to YOTELAIR Istanbul Airport (Airside)?

How do I get to YOTELAIR Istanbul Airport (Airside)?

YOTELAIR Istanbul Airport (Airside) is located airside of the terminal. Guests staying at airside MUST have a valid boarding pass for an international flight. Only hand luggage is permitted. It is not possible to bring large items of luggage to the hotel.

If you arrive via an international flight, DO NOT GO THROUGH THE PASSPORT CONTROL. Our airside hotel is located inside the retail Duty Free area and the entrance is airside of the terminal. Please follow A and C gates, you will find our hotel next to the LCW store. If you arrive via the city, or via a domestic flight, GO THROUGH PASSPORT CONTROL to reach airside. The aviation rules around liquids and container size also apply, so only take what you would usually take for hand luggage into the airside transit area. We provide shower gel, shampoo and fluffy towels in our cabins.

Always check your flight details before booking our hotel.

What is the minimum check in age?

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What is the minimum check in age?

This varies depending on local regulations. Details can be found on the specific hotel pages.

What is the legal entity of YOTEL HQ?

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What is the legal entity of YOTEL HQ?

Yotel Limited

WiFi and internet acceptable use policy

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WiFi and internet acceptable use policy

We provide super-fast WiFi at our hotels, its use is considered as the guest agreement with the Acceptable Use Policy (AUP). YOTEL may change this Policy to reflect any variation in the law or whenever deemed necessary. The YOTEL WiFi may be used for lawful purposes only and in compliance with all current and future statutes in force. The guest agrees not to use the WiFi to send or receive materials or data which is in violation of any law or regulation or which is defamatory, offensive, abusive, indecent, obscene or in breach of confidence, privacy, trade secrets or in breach of any third party Intellectual Property rights (including copyright) or in breach of any other rights. YOTEL will always comply with local regulations. Any violations of systems or network security are prohibited, and may result in the guest-facing criminal and civil liability by local authorities.  We will not share your personal information. View our full privacy policy.

YOTEL's VAT Number

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YOTEL's VAT Number

YOTEL's UK VAT number is GB108-2725-29.

YOTEL's GDS code

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YOTEL's GDS code

YOTEL's GDS code is 'YL'. 

Allergies?

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Allergies?

We've taken some measures to try to make your stay at YOTEL as safe as possible. Naturalmat supply our mattresses which are organic and made of natural fibre, with hypoallergenic/anti-microbial fill made of coir, lambswool and latex. All our pillows and duvets are made of hypoallergenic fibre. All cleaning products are environmentally safe and non-toxic. Carpets are cleaned using a ‘true – stem’ extraction cleaning machine that sanitises and kills all kinds of bacteria and germs. The paint used throughout the hotel is ‘Low VOC’, which improves the overall air quality for guests and staff. We are proud to be LEED Certified.

Do you allow smoking at the hotels?

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Do you allow smoking at the hotels?

We have a strict non-smoking policy, and do not accept smoking anywhere on property. This includes all of our cabins and public spaces. There is at least a $250* fee that will be charged to anyone who violates our non-smoking policy.

*This can be higher at specific hotels

Can I pay with cash at YOTEL?

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Can I pay with cash at YOTEL?

Some of our YOTELs and YOTELAIRs are completely cashless:
YOTEL Amsterdam
YOTEL Edinburgh
YOTEL Glasgow
YOTEL London
YOTEL Porto (going cashless soon)
YOTELAIR Amsterdam Schiphol Airport
YOTELAIR London Gatwick Airport
YOTELAIR London Heathrow Airport
YOTELAIR Paris Charles de Gaulle Airport
YOTELPAD Park City

Cash payments can still be used at the remainder of our hotels

Can I bring my pet with me?

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Can I bring my pet with me?

YOTEL has a no pet policy, guide and service dogs are of course allowed, you must let us know if you intend to bring your dog with you in advance of your arrival. 

Please also check carefully our general terms and conditions for detailed information on our policies for the information you’ll need to know before or during your stay.