What is the minimum check in age?
The minimum age for guests is 18+ and a valid ID is required (we accept passports or UK drivers licence)
Checking in and checking out
At YOTEL, we like you to be able to make the most of your time. We’ve replaced the traditional front desk with check-in and out kiosks for a seamless stay cutting out all the queuing. You can access them 24/7 and should you need any assistance, the Mission Control crew is available round the clock too. Our standard check-in time is any time after 6pm and check-out is any time before 9am.
What is the legal entity?
Yotel Airports Limited
Do I need a visa to access YOTELAIR?
YOTELAIR London Gatwick is located in the South Terminal which is landside with public access. If landing, you will need to be able to enter the UK in order to stay with us.
What is the legal entity of YOTEL HQ?
WiFi and internet acceptable use policy
YOTEL's VAT Number
YOTEL's UK VAT number is GB108-2725-29.
YOTEL's GDS code
YOTEL's GDS code is 'YL'.
We've taken some measures to try to make your stay at YOTEL as safe as possible. Naturalmat supply our mattresses which are organic and made of natural fibre, with hypoallergenic/anti-microbial fill made of coir, lambswool and latex. All our pillows and duvets are made of hypoallergenic fibre. All cleaning products are environmentally safe and non-toxic. Carpets are cleaned using a ‘true – stem’ extraction cleaning machine that sanitises and kills all kinds of bacteria and germs. The paint used throughout the hotel is ‘Low VOC’, which improves the overall air quality for guests and staff. We are proud to be LEED Certified.
Do you allow smoking at the hotels?
We have a strict non-smoking policy, and do not accept smoking anywhere on property. This includes all of our cabins and public spaces. There is at least a $250* fee that will be charged to anyone who violates our non-smoking policy.
*This can be higher at specific hotels
Can I pay with cash at YOTEL?
Some of our YOTELs and YOTELAIRs are completely cashless:
YOTEL Porto (going cashless soon)
YOTELAIR Amsterdam Schiphol Airport
YOTELAIR London Gatwick Airport
YOTELAIR London Heathrow Airport
YOTELAIR Paris Charles de Gaulle Airport
YOTELPAD Park City
Cash payments can still be used at the remainder of our hotels
Can I bring my pet with me?
YOTEL has a no pet policy, guide and service dogs are of course allowed, you must let us know if you intend to bring your dog with you in advance of your arrival.
Please also check carefully our general terms and conditions for detailed information on our policies for the information you’ll need to know before or during your stay.