keyboard_arrow_down General FAQs - YOTEL

• How do I amend a booking made through a third party website?

  You will need to contact the company you booked with to make any changes.

• What forms of payment do you accept?

  We accept credit cards (Visa, Mastercard, Discover and American Express), debit cards and cash. Please note a valid credit/debit card must be presented at check-in.

• [email protected] membership and how to claim miles

  Join our [email protected] membership programme and enjoy the following benefits:

  Get at least 10% off every booking*
  View existing bookings
  Cancel bookings* 
  View and edit your personal details
  Change your password
  Earn miles with AF/KLM Flying Blue and Virgin Atlantic Flying Club
  Receive our latest offers by email (you can unsubscribe at anytime)

  *Online cancellations are only available for YOTEL city bookings. If you would like to cancel your YOTELAIR booking, please email [email protected]. [email protected] member rates only apply when you book direct at yotel.com and not via any other travel website such as OTAs (Booking.com or Expedia), or via telephone. [email protected] is not yet available at our YOTELAIR hotels. Save 10% discount is only available at YOTEL New York, YOTEL Boston, YOTEL San Francisco and  YOTEL Singapore. We do not provide an ID or card when you join. Your email is enough to track in our systems, so please always use the same email when you transact with us. The programme is optional, and you can opt-in or out at any time. We will not give or sell your details to any third parties. We reserve the right to withdraw membership pricing at any time, but we will honour any discounts already applied.

  Earn Miles:

  Join the [email protected] to earn miles with AF/KLM Flying Blue and Virgin Atlantic Flying Club. All you need to do is to enter your membership numbers in your [email protected] account, and they will be automatically added to your booking. Note that you can't use a partner airline loyalty number e.g. Delta, Emirates. This offer is only available for qualifying bookings when you book direct at yotel.com. If you have any queries on missing or awarded miles, please first contact your relevant Flying Blue or Flying Club helpline.

  Join now

• Do you allow smoking at the hotels?

  We have a strict non-smoking policy, and do not accept smoking anywhere on property. This includes all of our cabins and public spaces. There is at least a $500 fee that will be charged to anyone who violates our non-smoking policy.

• Can I bring my pet with me?

  Pets other than guide dogs are NOT allowed. If you or your party needs the assistance of guidance dogs during your stay, please notify us in advance of your arrival. 

• No cabins available?

  If our website displays no cabins available for a specific date range, it means the hotel is full or there is a minimum restriction on the number of days available to book. For example it isn't possible to book a Saturday night only.

• Do the cabins have international power sockets?

  You can purchase international adaptor plugs from Mission Control which also come with two USB sockets for extra connectivity.

• Do the cabins have Aircon/HVAC?

  We have high-efficiency cooling and heating air conditioning in all cabins. When you arrive, the temperature will be automatically set to 72 Fahrenheit (22 Celsius) in the winter and 68 Fahrenheit (20 Celsius) in the summer with the fan on auto, but you can adjust the temperature up or down to your preference. If you want, you can turn off the fan completely. Our windows open slightly if you prefer natural circulation.

• Standard items in your cabin

  We provide the following as standard in your cabin, a safe (large enough to fit a laptop), hairdryer, telephone (all calls to hotel local country telephone are free. A pre-paid calling card is available to purchase from Mission Control for international calls) and an iron/ironing board.

• Allergies?

  We've taken some measures to try to make your stay at YOTEL as safe as possible. Naturalmat supply our mattresses which are organic and made of natural fibre, with hypoallergenic/anti-microbial fill made of coir, lambswool and latex. All our pillows and duvets are made of hypoallergenic fibre . All cleaning products are environmentally safe and non-toxic. Carpets are cleaned using a ‘true – stem’ extraction cleaning machine that sanitises and kills all kinds of bacteria and germs. The paint used throughout the hotel is ‘Low VOC’, which improves the overall air quality for guests and staff. We are proud to be LEED Certified.

• What are your mattresses like?

  Our adjustable 'Smartbeds' have mattresses made by Serta, they are Cool Action Gel Memory foam and are made specially for YOTEL.

• YOTEL's GDS code

  YOTEL's GDS code is 'YL'. 

• WiFi and internet acceptable use policy

  We provide super-fast WiFi at our hotels, its use is considered as the guest agreement with the Acceptable Use Policy (AUP). YOTEL may change this Policy to reflect any variation in the law or whenever deemed necessary. The YOTEL WiFi may be used for lawful purposes only and in compliance with all current and future statutes in force. The guest agrees not to use the WiFi to send or receive materials or data which is in violation of any law or regulation or which is defamatory, offensive, abusive, indecent, obscene or in breach of confidence, privacy, trade secrets or in breach of any third party Intellectual Property rights (including copyright) or in breach of any other rights. YOTEL will always comply with local regulations. Any violations of systems or network security are prohibited, and may result in the guest facing criminal and civil liability by local authorities.  We will not share your personal information. View our full privacy policy.

• YOTEL's VAT Number

  YOTEL's UK VAT number is GB108-2725-29.

• Terms we use

  We offer a non-traditional experience and have our own language for facilities at our hotels.

  Traditional Hotel	YOTEL
  Rooms	Cabins
  Foyer	Ground Control
  Reception	Mission Control
  Housekeeping staff	Crew
  Engineering staff	Fix-it Crew
  Expensive WiFi	FREE WiFi

• What is the legal entity of Yotel HQ?

  Yotel Limited

keyboard_arrow_down General FAQs - YOTELAIR Hotels

• Maximum number of guests per cabin?

  Standard Cabins: ideal for 1 guest, however we can accommodate 2 guests. Please note there will be limited privacy as the toilet has no door and there is just one spacious single bed. 

  Premium Cabins: 2 adults, 2 adults with 1 child under 5 or 1 adult and 2 children

  Family Cabin: 4 adults or 2 adults and 2 children. 

  A baby cot can be added to the Premium Double Bunk cabin ONLY - no other bedding can be added to any other cabin type. If you are unsure please contact customer services on +44 (0)207 100 1100.

• Can children stay in the cabins?

  Children are welcome at YOTELAIR. Children under 16 must be accompanied by an adult (aged 18 or over). Children may stay alone in YOTELAIR cabins at the discretion of their parents, however we need a signed disclaimer from the parents and a copy of the parents' passport. 

  Recommendations for families: 

  Premium Cabins: 2 adults, 2 adults with 1 child under 5 or 1 adult and 2 children

  Family Cabin: 4 adults or 2 adults and 2 children. Please note this cabin type is only available at YOTELAIR Amsterdam Schiphol and YOTELAIR Paris Charles de Gaulle

  A baby cot can be added to the Premium Double Bunk cabin ONLY - no other bedding can be added to any other cabin type. If you are unsure please contact customer services on +44 (0)207 100 1100.

• Allergies

  We've taken some measures to try to make your stay at YOTEL as safe as possible. Naturalmat supply our mattresses which are organic and made of natural fibre, with hypoallergenic/anti-microbial fill made of coir, lambswool and latex. All our pillows and duvets are made of hypoallergenic fibre . All cleaning products are environmentally safe and non-toxic. Carpets are cleaned using a ‘true – stem’ extraction cleaning machine that sanitises and kills all kinds of bacteria and germs. The paint used throughout the hotel is ‘Low VOC’, which improves the overall air quality for guests and staff. We are proud to be LEED Certified.

• Do you provide hair dryers?

  Hairdryers are available at Mission Control on request. 

• What power sockets are available in the cabins?

  We have UK, European and US plug sockets in every cabin.

• Can I bring my pet with me?

  With the exception of assistance dogs, pets are not allowed at our hotels. If you or your party need to bring an assistance dog during your stay, please notify us in advance of your arrival. 

• Can I book multiple cabins at the same time?

  You can book up to 8 cabins in a single transaction under different names providing that the dates and times for each cabin are the same.

  Amendments and cancellations for YOTELAIR bookings are not available online. If you wish to cancel your booking, please contact customer services at least 24 hours before your booked arrival time (72 hours for multi-cabin bookings).

• How fast is the free WiFi?

  Our super-fast WiFI is available in your cabin. Just connect your device and a prompt will pop up. We aim to provide a 20/20 service which means 20 mbps download and 20 mbps upload (mbps is megabits per second). We have no limit on the number of devices you can connect. For people who like techy details, we use Access Points that support “802.11ac” which is the latest WiFi technology in newer smartphones, tablets, and laptops. Our wireless network is also fully compatible with older devices. 

• Can I book on behalf of someone else?

  You will need to provide the name of the guest who will occupy the cabin. The confirmation details and booking reference will be sent to you and any further amendments or cancellations must be made by you. We only require one lead occupant name per cabin.

• Can I extend my stay if my flight is delayed?

  You can extend you stay provided there is availability. This can be done on-site by Mission Control.

• Will I still be charged if my flight is delayed and I miss my stay?

  In the event of flight delays or disruption, there will be no refund. There may be emergency or security circumstances outside of our control where guests may be asked to evacuate. In these circumstances, no refund will be paid. If you need to make an airline or travel insurance claim, we can supply you with a no-show invoice. 

keyboard_arrow_down YOTEL New York

• Hotel address and transport

  YOTEL New York, 570 Tenth Avenue at W 42nd Street, New York, NY 10036, USA.

  The nearest metro/tube to the hotel is Times Square – 42nd Street / Port Authority Bus Terminal which is two blocks east of YOTEL New York on 42nd Street. It is a subway station complex located under Times Square and the Port Authority Bus Terminal, at the intersection of 42nd Street, Seventh and Eighth Avenues, and Broadway in Midtown Manhattan. The A,C,E lines go through there.

  We do not offer a free shuttle/taxi service from local airports. Both JFK and EWR airports have standard fees into Manhattan for taxis, plus toll charges and tips. A taxi service can be arranged by contacting the hotel directly (+1 646 449 7700) prior to arrival, or by visiting Ground Control on the ground floor.

• Checking in and checking out

  At YOTEL, we like you to be able to make the most of your time. We’ve replaced the traditional front desk with check in and out kiosks for a seamless stay cutting out all the queuing. You can access them 24/7 and should you need any assistance, the Mission Control crew is available round the clock too. Our standard check-in time is any time after 3pm and check-out is any time before 11am. We offer an early check-in fee for $30 between 6am to 2pm. Our late check-out starts from $40 for 1pm, $55 for 2pm, $70 for 3pm. To add this to you booking, simply email us at [email protected].

• How do I cancel a booking and what is your policy?

  Cancellation options vary depending on the rate which has been booked:

  Rates	Payment terms	Cancellation Terms
  YOTEL member	Pay at the hotel	Join [email protected] when you book. Flexible modification and cancellation. Cancel free of charge up to 72 hours prior to your check-in date
  Non-refundable	Pay now	The amount due is non-refundable even if the booking is cancelled or modified
  Flexible	Pay at the hotel	Flexible modification and cancellation. Cancel free of charge up to 72 hours prior to your check-in date
  Breakfast included	Pay at the hotel	Daily breakfast is included for each guest. Flexible modification and cancellation. Cancel free of charge up to 72 hours prior to your check-in date

  Other promotional rates may have different payment and cancellation conditions.

• Facility fee, tax and temporary hold fee explained

  Facility fee: $35 (plus tax) per night. This includes access to hotel amenities and communal areas. The facility fee applies to bookings made via the website, contact centre and online travel agencies (OTAs). The facility fee is not applied to the group reservations (on a negotiated rate), negotiated business transient, contracted business and some hotel special offer rates.

  Tax: the following city, state and local tax is added to your booking:

  City and state tax: 14.75%
  Hotel occupancy fee: $2 per night
  Javits tax: $1.50 per night

  We don’t charge any credit card fees.

  Incidental deposit: we require a mandatory incidental deposit of $50 per night, payable by credit card or debit card when you arrive. We will release all unused portions of the deposit immediately upon checkout. If paying by debit card, please be aware that your financial institution will treat the deposit as a charge. If you're staying in the VIP King Suite View or the Penthouse King Suite, we require a $500.00 per night hold for incidentals along with a signed party policy contract.

• Do you have wheelchair accessible cabins?

  We offer a range of accessible compliant cabins. Please get in touch to find out more:

  Phone: +1 646 449 7700 (Monday – Friday, 9am – 5pm EST)
  Email: [email protected]

• Do you have any connected cabins?

  We don’t have cabins with connecting doors, however we can try to allocate cabins next door to each other or on the same floor. Please get in touch to find out more:

  Phone: +1 646 449 7700 (Monday – Friday, 9am – 5pm EST)
  Email: [email protected]

• Will YOTEL store luggage?

  We offer luggage/item storage for guests with our trusted YOBOT on a first-come, first-served basis with a maximum of one bin per occupied room and at a small charge of $2 fee per luggage/item (cash only). Our Ground Control Crew is available to assist you. If YOBOT is full, or if your luggage is too large or you have additional items to store, we also have a separate space where we would be happy to store your belongings.  

• Do you offer room service?

  We have a food-to-go option that allows guests to order from Green Fig, pick up and dine in their cabins. Turn to Channel 71 on your cabin TV to see a full list of offerings.

• How fast is the free WiFi?

  Our super-fast WiFI is available anywhere on the property. Just connect your device and a prompt will pop up. We aim to provide a 20/20 service which means 20 mbps download and 20 mbps upload (mbps is megabits per second). We have no limit on the number of devices you can connect. For people who like techy details, we use Access Points that support “802.11ac” and is fully compatible with older devices. 

• Do cabins have rollaways or cots?

  We do not offer rollaways. Pack and play cribs are available at no extra cost. They are subject to availability and fit into certain cabin types, please request when making your booking.

• Business centre / gym

  PCs and print capabilities are free to use located opposite Mission Control on 'FOUR'. If you need to print anything, Mission Control will be happy to help. The gym is open 24/7 on 'FOUR'. This is fitted with state-of-the-art fitness equipment. Mission Control can arrange a fitness instructor if required.

• Can I ship items to the hotel?

  We can accept packages on your behalf. All items should be addressed to the registered guest and where possible state the date of check-in. Due to limited storage space, shipments should not arrive any earlier than 3 days prior to arrival. Stored packages must be picked up within 48 hours.

• Do you offer guest laundry facilities?

  Let us take care of your finest threads. Just fill the laundry bag in your cabin, select your service type, and drop it at Mission Control on 'FOUR.' Like magic, your laundry will reappear in your cabin, good as new. Service is available seven days a week. Pricing and timing information is available at Mission Control.

• Do you offer special group rates?

  Contact our team to find out more about group, corporate or wedding stays:

  Phone: +1 646 449 7712
  Email: [email protected]

• If I have questions about my invoice, who do I speak to?

  Mission Control on 'FOUR' can answer any questions you have about your invoice. Already checked out? Call us on +1 646 449 7700.

• What is the minimum check in age?

  You must be 21 years of age to check-in at YOTEL New York.

• Do you have on-site parking?

  Our vehicle entrance is located at 475 West 41st Street, between Dyer and 10th Ave. Note that this is a public garage run by MPG, not YOTEL. The standard rate is $45.00 for 24 hours, with direct hotel access via the elevator to Ground Control for check-in, or 'FOUR' for dining, bar and terrace. Valet parking is $62.00 for 24 hours. SUV parking is an additional $6.00 for both options. You can contact MPG parking on +1 212-594-2000. Note that there is no 'in-and-out privilege,' - once you leave your vehicle in place, it's there for the duration of your stay. If you want to drive in and out during your stay, you will need to make separate parking reservations.

• What is the legal entity?

  42nd and 10^th Hotel, LLC

keyboard_arrow_down YOTEL Boston

• Hotel address and transport

  YOTEL Boston, 65 Seaport BLVD, Boston, MA 02210.

  The MBTA Silver Line is less than five minutes walk from the hotel. Boston Logan Airport is 3 stops away. Boston South Station only 1 stop away. We do not offer any shuttle service. Taxis can be ordered from Mission Control

• Checking in and checking out

  At YOTEL, we like you to be able to make the most of your time. We’ve replaced the traditional front desk with check in and out kiosks for a seamless stay cutting out all the queuing. You can access them 24/7 and should you need any assistance, the Mission Control crew is available round the clock too. Our standard check-in time is any time after 3pm and check-out is any time before 11am. We offer early check-in if available upon arrival, and late check-out if available for a small fee.

• How do I cancel a booking and what is your policy?

  Cancellation options vary depending on the rate which has been booked:

  Rates	Payment terms	Cancellation Terms
  YOTEL member	Pay at the hotel	Join [email protected] when you book. Flexible modification and cancellation. Cancel free of charge up to 48 hours prior to your check-in date
  Non-refundable	Pay now	The amount due is non-refundable even if the booking is cancelled or modified
  Flexible	Pay at the hotel	Flexible modification and cancellation. Cancel free of charge up to 72 hours prior to your check-in date
  Parking included	Pay at the hotel	Daily valet parking is included for one vehicle. Flexible modification and cancellation. Cancel free of charge up to 72 hours prior to your check-in date

  Other promotional rates may have different payment and cancellation conditions.

• Facility fee, tax and temporary hold fee explained

  Facility fee: Fee is a static $22.99 fee per night. This includes access to hotel amenities and communal areas. The facility fee applies to bookings made via the website, contact centre and online travel agencies (OTAs). The facility fee is not applied to the group reservations (on a negotiated rate), negotiated business transient, contracted business and some hotel special offer rates.

  Tax: the following city, state and local tax is added to your booking:

  Room occupancy: 5.7%
  City tax: 6.0%
  Convention center tax: 2.75%
  Massachusetts sale and use tax: (food and beverage) 7.0%

  We don’t charge any credit card fees.

  Temporary hold fee: A $75 temporary hold for incidentals is taken per cabin, per day and is released at check-out. Debit and credit cards will be authorised at check-in for the amount of your stay. The authorisation will hold funds until check out, at which time the amount actually incurred during the stay will be charged. Authorised amounts may take up to 15 days after departure to be released by your bank

• Do you have Wheelchair accessible cabins?

  We offer a range of accessible compliant cabins. Please get in touch to find out more:

  Phone: +1 617 377 4747 (Monday to Friday 8:30am - 6:30pm EST)
  Please note this is a toll-free number for the US, Canada, Virgin Islands & Puerto Rico
  Email: [email protected]

• Do you have any connected cabins?

  We have limited interconnecting cabins available. Please get in touch to find out more:

  Phone: +1 617 377 4747 (Monday to Friday 8:30am - 6:30pm EST)
  Please note this is a toll-free number for the US, Canada, Virgin Islands & Puerto Rico
  Email: [email protected]

• Will YOTEL store luggage?

  You can store your luggage with Mission Control located on the Ground Level.

• Do you offer room service?

  We do not offer room service, however you can purchase food from KOMYUNITI and take it to your cabin.

• How fast is the WiFi?

  Our super-fast WiFI is available anywhere on the property. Just connect your device and a prompt will pop up. We aim to provide a 20/20 service which means 20 mbps download and 20 mbps upload (mbps is megabits per second). We have no limit on the number of devices you can connect. For people who like techy details, we use Access Points that support “802.11ac” and is fully compatible with older devices.

• Do cabins have rollaways or cots?

  Rollaways and cots can be requested for some cabin types, subject to availability. Please request when making your booking.

• Business centre / gym

  PCs and print capabilities are free to use located opposite Mission Control on Ground Level. If you need to print anything, Mission Control will be happy to help. The gym is open 24/7. This is fitted with state of the art fitness equipment. Mission Control can arrange a fitness instructor if required.

• Do you offer guest laundry facilities?

  Let us take care of your finest threads. Just fill the laundry bag in your hotel cabin, select your service type, and drop it at Mission Control prior to 10am. Like magic, your laundry will reappear in your cabin, after 6pm the same day. Service is available seven days a week. Pricing and timing information is available on the laundry slip or at Mission Control.

• Do you offer special group rates?

  Contact our team to find out more about group, corporate or wedding stays:

  Phone +1 617 377 4606
  Email: [email protected]

• If I have questions about my invoice, who do I speak to?

  Mission Control on Ground Level can answer any questions you have about your invoice. Already checked out? Call us on +1 617 377 4747.

• What is the minimum check in age?

  You must be 21 years of age to check-in at YOTEL Boston.

• Do you have on-site parking?

  Valet parking is located in front of the hotel on Seaport Blvd and is $50 per night with unlimited in and out privileges until 3pm on day of departure. An additional $15 charge will be applied from 3pm to 2am. Day use valet is $30 until 2am. Please note valet parking is operated by a third party and these rates are correct at time of publishing. Self-parking garages are available in the Seaport district but are not affiliated with the YOTEL Boston.

• Where can I report a lost or stolen item at YOTEL Boston?

  Please contact the YOTEL Boston +1 617 377 4647 and speak with a crew member.

• Can I bring outside alcohol onto the property?

  In accordance with the general laws of the Commonwealth of Massachusetts and the City of Boston, we cannot allow patrons to bring outside alcoholic beverages onto our premises including but not limited to guest cabins. We have secured storage options at Mission Control where guests can store any alcoholic beverages throughout their stay at no charge.

• Delivery of letters and / packages

  We can accept packages on your behalf. All items should be addressed to the registered guest and where possible, state the date of check-in/ due to limited storage space, shipments should not arrive any earlier than 3 days prior to arrival. Any package that arrives earlier than 3 days is subject to a $40 holding fee. Stored packages must be picked up within 48 hours of guest arrival. Any package left over 48 hours without being claimed is subject to a $20 per day storage fee for a maximum of 7 days. After 7 days, the package will be sent to the Lost and Found department where it will be held for 30 days. If the package is still unclaimed, it will be donated or discarded.

  If you need to send something to the hotel, FedEx and USPS deadlines for all outgoing shipments is 11am Monday – Friday, and we don’t have outgoing deliveries over the weekend.

  Package delivery hours: Monday – Saturday 6am -8pm

  Outgoing package hours: Monday – Saturday 6am – 12pm

  Package handling charges apply for incoming and outgoing letters and packages:

  • 0-15 lbs.              $5
  • 16-30 lbs.            $15
  • 31-50 lbs.            $20
  • 51-80 lbs.            $30
  • 81-100 lbs.          $40
  • 101-150 lbs.       $50
  • Over 151 lbs.      $100

• What is the legal entity?

  WS Block J, LLC

keyboard_arrow_down YOTEL Singapore

• Hotel address and transport

  YOTEL Singapore, 366 Orchard Road, Singapore, 238904.

  YOTEL Singapore is approximately a 30-minute drive by taxi from Changi Airport and generally costs between S$20 and S$40. Let your taxi driver know that the entrance to our hotel is via Claymore Hill. All taxi fares go by meter and there is an additional airport surcharge for all rides originating from the airport. You can buy a single ride ticket or an EZ-Link card (for multiple rides) from all train stations. To get to the train station, go to Terminal 2 or 3 at Changi Airport. Exit at Orchard station. YOTEL Singapore is about 10 minutes’ walk from Orchard station A single fare from the city via public bus 36 costs around S$2.50 and it takes about an hour. No change will be given so you’ll need to prepare exact fare. Alternatively, you can buy an EZ-Link card for multiple rides from the Changi Airport train station, you can also use the EZ-Link card for train rides. Alight at the bus stop in front of the Royal Thai Embassy on Orchard road. YOTEL Singapore is just 5 minutes away from the bus stop

• Checking in and checking out

  At YOTEL, we like you to be able to make the most of your time. We’ve replaced the traditional front desk with check in and out kiosks for a seamless stay cutting out all the queuing. You can access them 24/7 and should you need any assistance, the Mission Control crew is available round the clock too. Our standard check-in time is any time after 2pm and check-out is any time before 12pm. We’ll be happy to look after your luggage if you want to go out and explore. We offer early check-in and late check-out when available for a small fee.

• How do I cancel a booking and what is your policy?

  Cancellation options vary depending on the rate which has been booked:

  Rates	Payment terms	Cancellation Terms
  YOTEL member	Pay at the hotel	Join [email protected] when you book. Flexible modification and cancellation. Cancel free of charge up to 72 hours prior to your check-in date
  Non-refundable	Pay now	The amount due is non-refundable even if the booking is cancelled or modified
  Flexible	Pay at the hotel	Flexible modification and cancellation. Cancel free of charge up to 48 hours prior to your check-in date
  Breakfast included	Pay at the hotel	Daily breakfast is included for each guest. Flexible modification and cancellation. Cancel free of charge up to 48 hours prior to your check-in date

  Other promotional rates may have different payment and cancellation conditions.

• Tax and temporary hold fee explained

  Tax: pricing for hotels in Singapore is subject to the following tax:

  10% Service Charge (mandatory fee)
  7% Goods & Services Tax (GST)

  We don’t charge any credit card fees at YOTEL Singapore.

  Temporary hold fee: YOTEL Singapore reserves the right to collect, through pre-authorization, at least S$ 100 per room as deposit for incidentals or damage. A $100 temporary hold fee for incidentals is taken per cabin for the 1^st night. For subsequent nights, a $50 temporary hold fee is collected per cabin, per night. The incidental fees will be released during the check-out. A pre-authorization will place the pre-authorized amount in a holding-state and temporarily reduce one's credit card limit, but it is NOT a transaction charge and will not be reflected in one's credit card statement. Depending on one's credit card bank's set up, the pre-authorized amount will be released typically after 14 days. For assurance, guests whose credit cards have been pre-authorized are encouraged to check with their respective credit card bank to confirm the above understanding of pre-authorization, confirm that a pre-authorization - and NOT a charge - has been performed, and affirm the pre-authorized amount and when it will be released as scheduled. For guests holding a debit card, the hotel will perform a sale transaction on the total incidental charges. Any balance amounts will be refunded according after the departure in SGD.

• Do you have Wheelchair accessible cabins?

  We offer a range of accessible compliant cabins. Please get in touch to find out more:

  Phone: +65 6866 8000
  Email: [email protected]
  

• Do you have any connected cabins?

  Some of our cabins feature connecting doors. Please get in to find out more:

  Phone: +65 6866 8000
  Email: [email protected]
  

• Will YOTEL store luggage?

  Our Mission Control Crew can help you store your luggage while you explore the city!

• Do you offer room service?

  We have a food-to-go option that allows guests to order from our restaurant on 'TEN' for pick up and dine in their cabins.

• How fast is the free WiFi?

  Our WiFI is available in all cabins and in the public areas on ‘TWO’ and TEN’. Just connect your device and a prompt will pop up. We aim to provide a 5/5 service which means 5 mbps download and 5 mbps upload (mbps is megabits per second). We have no limit on the number of devices you can connect. For people who like techy details, we use Access Points that support wireless AC which is the latest WiFi technology in newer smartphones, tablets, and laptops. Our wireless network is also fully compatible with older devices.

• Do cabins have rollaways or cots?

  We do not offer rollaways. Cots are available at no extra cost. They are subject to availability and only fit into certain cabin types. Please request when making your booking.

• Gym

  Our hotel gym is conveniently located on 'TEN' with floor to ceiling windows and lots of light. It is open 24/7, just in case you want to get a late night or early morning workout in. This state of the art gym features a variety of brand new equipment to help you break a sweat and work up a great appetite for life.

• Do you offer guest laundry facilities?

  Let us take care of your finest threads. Just fill the laundry bag in your hotel room, select your service type,call us from your cabin and let us know before 9.30am for same day return. Like magic, your laundry will reappear in your cabin, good as new. Service is available seven days a week. Pricing and timing information is available at Mission Control.

• What is the minimum check in age?

  You must be 18 years of age to check-in at YOTEL Singapore. All children under the age of 18 must be accompanied by an adult.

• Do you offer special group rates?

  Contact our team to find out more about group, corporate or wedding stays:

  Phone: +65 6866 8000
  Email: [email protected]

• If I have questions about my invoice, who do I speak to?

  Mission Control on 'TWO' answer any questions you have about your invoice. 

• Do you have on-site parking?

  We have several floors of parking within our hotel. The entrance to the car park is located directly next to the hotel entrance. Please note that charges for parking are not included in your booking. You can obtain a one-time exit pass at a cost of S$20 from Mission Control if required. Season parking is S$750 per quarter. Please note there is 10 minutes only grace period. All rates are subject to GST. Our hourly parking rates are:

  Mon - Fri (7am - 5pm) and Sat (7am - 12noon): S$3.00 for 1st hour or part thereof and S$1.50 for subsequent 1/2 hour or part thereof
  Mon - Fri (after 5pm) and Sat (after 12noon), Sun & Public Holiday: S$4.00 per entry

• VW Singapore offer terms

  This promotion is only applicable via online bookings. To redeem 20% off BAR, user must present Volkswagen car key for verification upon check-in. Reservation is strictly non-refundable

• What is the legal entity?

  YAT Yuen Hong Company Limited

keyboard_arrow_down YOTEL San Francisco

• Hotel address and transport

  1095 Market Street, San Francisco, CA 94103, USA.

  San Francisco International is 14 miles/21km from the hotel. Taxis to downtown San Francisco from the airport takes 20 - 30 minutes at a cost of around $40 - $65. For shuttle service information, visit San Francisco International Airporrt.

  Oakland International is 19 miles/30km from the hotel. Taxis to downtown San Francisco from the airport takes 35 - 60 minutes at a cost of around $50 - $70. For shuttle service information, visit Oakland International Airport.

  The Cal Train Station is located at 700 4th Street, 1.3 miles/ 2km and is 30 minutes walk from the hotel. The cable car is located on the corner of Powell and Market Street, 0.4 miles/0.6km and is 8 minutes walk from the hotel. The Ferry Building is located on 1 Sausalito at the end of Market Street (east side), 1.6 miles/2.6km and is 30 minutes walk from the hotel

• Checking in and checking out

  At YOTEL, we like you to be able to make the most of your time. We’ve replaced the traditional front desk with check in and out kiosks for a seamless stay cutting out all the queuing. You can access them 24/7 and should you need any assistance, the Mission Control crew is available round the clock too. Our standard check-in time is any time after 3pm and check-out is any time before 11am. We offer early check-in and late check-out when available for a small fee. We’ll be happy to look after your luggage if you want to go out and explore.

• How do I cancel a booking and what is your policy?

  Cancellation options vary depending on the rate which has been booked:

  Rates	Payment terms	Cancellation Terms
  YOTEL member	Pay at the hotel	Join [email protected] when you book. Flexible modification and cancellation. Cancel free of charge up to 72 hours prior to your check-in date
  Non-refundable	Pay now	The amount due is non-refundable even if the booking is cancelled or modified
  Flexible	Pay at the hotel	Flexible modification and cancellation. Cancel free of charge up to 72 hours prior to your check-in date

  Other promotional rates may have different payment and cancellation conditions.

  Compressed/Citywide dates: If you are making a reservation over a compressed/citywide date, your card will be charged a one night deposit when you book. You can cancel free of charge up to 14 days before your check-in date. The deposit will be kept if cancelling inside of 14 days.

• Facility fee, Tax and temporary hold fee explained

  Facility fee: $25 (plus tax) per night. This includes access to hotel amenities and communal areas. The facility fee applies to bookings made via the website, contact centre and online travel agencies (OTAs). The facility fee is not applied to the group reservations (on a negotiated rate), negotiated business transient, contracted business and some hotel special offer rates.

  Tax: the following room occupancy tax is added to your booking:

  Occupancy tax: 14%
  Tourism improvement district: 1%
  Moscone expansion district: 1.25%
  California tourism fee: 0.195%

  We don’t charge any credit card fees.

  Temporary hold fee: A $75 temporary hold for incidentals is taken per cabin, per day and is released at check-out. Debit and credit cards will be authorised at check-in for the amount of your stay. The authorisation will hold funds until check out, at which time the amount actually incurred during the stay will be charged. Authorised amounts may take up to 15 days after departure to be released by your bank

  Compressed/Citywide dates: If you are making a reservation over a compressed/citywide date, your card will be charged a one night deposit when you book. You can cancel free of charge up to 14 days before your check-in date. The deposit will be kept if cancelling inside of 14 days.

• Do you have Wheelchair accessible cabins?

  We offer a range of accessible compliant cabins including Premium Queen Plus & Premium Queen Plus Bunk. Please get in touch to find out more:

  Phone: +415 829 0000
  Email: [email protected]

• Do you have any connected cabins?

  We don’t have cabins with connecting doors, however we can try to allocate cabins next door to each other or on the same floor. Please get in touch to find out more:

  Phone: +415 829 0000
  Email: [email protected]

• Will YOTEL store luggage?

  You can store you luggage with Mission Control located on the Ground Level.

• Do you offer room service?

  We have snacks available in our vending machine located in the Komyuniti Lounge on the second floor.

• How fast is the free WiFi?

  Our super-fast WiFI is available anywhere on the property. Just connect your device and a prompt will pop up. We aim to provide a 10/5 service which means 10 mbps download and 5 mbps upload (mbps is megabits per second). We have no limit on the number of devices you can connect. For people who like techy details, we use Access Points that support “802.11ac” and is fully compatible with older devices. 

• Business centre / gym

  An iPad and print capabilities are free and available for guests to use on the second-floor mezzanine.  Mission Control would be happy to help if you need any assistance.  The gym on our lower level is open 24/7 and is fitted with state of the art fitness equipment.

• Can I ship items to the hotel?

  We can accept packages on your behalf. All items should be addressed to the registered guest and where possible state the date of check-in. 

• Do you offer guest laundry facilities?

  Let us take care of your finest threads. Just fill the laundry bag in your hotel room, select your service type, and drop it at Mission Control. Like magic, your laundry will reappear in your cabin, good as new. Service is available seven days a week. Pricing and timing information is available at Mission Control.

• Do you offer special group rates?

  During special events (such as citywide conventions), the hotel reserves the right to require guests with five (5) or more rooms reservations per night to enter a group contract agreement. Should the hotel require the group to do so, the hotel will notify your group. The group will have one week to enter a group agreement or cancel the group reservations. During non-special events, the standard group is ten (10) rooms per night.

  Contact our team to find out more about group, corporate or wedding stays:

  Phone: +415 829 0000
  Email: [email protected]

• If I have questions about my invoice, who do I speak to?

  Mission Control on the Ground Floor can answer any questions you have about your invoice. Already checked out? Call us on +415 829 0000

• What is the minimum check in age?

  You must be 21 years of age to check-in at YOTEL San Francisco.

• Do you have on-site parking?

  Parking at YOTEL is easy. There are several self parking lots and garages nearby. Please call us and we can direct you to the best option that fits your needs.

• Do you offer daily housekeeping?

  We offer daily housekeeping included in your rate.

• How do I send in a credit card authorisation form?

  We will accept if received and processed 72 hours prior to your check-in date. Please send requests to [email protected].

• What is the legal entity?

  1095 Market Street Owner, LLC

keyboard_arrow_down YOTEL Washington DC

• Hotel address and transport

  YOTEL Washington DC, 415 New Jersey Avenue, NW, Washington D.C. 20001

  The nearest metro/tube/train station, to the hotel is Union Station - 50 Massachusetts Ave NE, Washington, DC 20002

  A taxi service can be arranged by contacting the hotel directly (+1 202 638 1616) prior to arrival, or by visiting Ground Control on the ground floor.

• Checking in and checking out

  At YOTEL, we like you to be able to make the most of your time. We’ve replaced the traditional front desk with check-in and out kiosks for a seamless stay cutting out all the queuing. You can access them 24/7 and should you need any assistance, the Mission Control crew is available round the clock too. Our standard check-in time is any time after 4pm and check-out is any time before 12pm. We’ll be happy to look after your luggage if you want to go out and explore. We offer early check-in and late check-out for a small fee.

• How do I cancel a booking and what is your policy?

  Cancellation options vary depending on the rate which has been booked:

   

  Rates	Payment terms	Cancellation terms
  YOTEL member	Pay at the hotel	Pay at the hotel Join [email protected] when you book. Flexible modification and cancellation. Cancel free of charge up to 72 hours prior to your check-in date
  Non-refundable	Pay now	The amount due is non-refundable even if the booking is cancelled or modified
  Flexible	Pay at the hotel	Flexible modification and cancellation. Cancel free of charge up to 72 hours prior to your check-in date
  Breakfast included	Pay at the hotel	Daily breakfast is included for each guest. Flexible modification and cancellation. Cancel free of charge up to 72 hours prior to your check-in date

   Other promotional rates may have different payment and cancellation conditions.

• Facility fee, tax and temporary hold fee explained

  Facility fee: $24.95 (plus tax) per night. This includes access to hotel amenities and communal areas. The facility fee applies to bookings made via the website, contact centre and online travel agencies (OTAs). The facility fee is not applied to the group reservations (on a negotiated rate), negotiated business transient, contracted business and some hotel special offer rates. 

  Tax: the following city, state and local tax is added to your booking:  14.95%

  We don’t charge any credit card fees.

  Debit Card Holders  - Full deposit of expected charges to include incidentals as a charge.  Up to 14 days to release based on the bank.

  Incidental deposit / temporary hold fee: we require a mandatory incidental deposit of $50 per night, payable by credit or debit card when you arrive. We will release all unused portions of the deposit immediately upon checkout. If paying by debit card, please be aware that your financial institution might treat the deposit as a charge.

• Do you have wheelchair accessible cabins?

  We offer a range of accessible compliant cabins. Please get in touch to find out more:

  Phone: +1 202 638 1616
  Email: [email protected]

• Do you have any connected cabins?

  We have a limited number of cabins with connecting doors, however, we can try to allocate cabins next door to each other or on the same floor. Please get in touch to find out more:

  Phone: +1 202 638 1616
  Email: [email protected]

• Will YOTEL store luggage?

  You can store your luggage with Mission Control located on the ground level.

• Do you offer room service?

  At YOTEL Washington DC we offer two different food-to-go options. The first allows our guests to order from Art and Soul restaurant, pick up and dine in their cabins. The second is a Grab+Go option next to Mission Control.

• Do cabins have rollaways or cots?

  We do not offer rollaways or cots.

• Business centre / gym

  PCs and print capabilities are free to use located opposite Mission Control on the ground level. If you need to print anything, Mission Control will be happy to help. The gym is open 24/7. This is fitted with state-of-the-art fitness equipment. Mission Control can arrange a fitness instructor if required.

• Can I ship items to the hotel?

  We can accept packages on your behalf. All items should be addressed to the registered guest and where possible state the date of check-in. Due to limited storage space, shipments should not arrive any earlier than 3 days prior to arrival. Stored packages must be picked up within 48 hours.

• Do you offer guest laundry facilities?

  Let us take care of your finest threads. Just fill the laundry bag in your hotel cabin, select your service type, and drop it at Mission Control prior to 9am. Like magic, your laundry will reappear in your cabin by 6pm the same day. Service is available seven days a week. Pricing and timing information is available on the laundry slip or at Mission Control. 

• Do you offer special group rates?

  Contact our team to find out more about group, corporate or wedding stays:

  Phone: +1 202 638 1616
  Email: [email protected]

• If I have questions about my invoice, who do I speak to?

  The Mission Control crew on the ground level can answer any questions you have about your invoice. Already checked out? Call us on +1 202 638 1616.

• What is the minimum check-in age?

  You must be 21 years of age to check-in at YOTEL Washington DC.

• Do you have on-site parking?

  Valet parking is offered with in-and-out privileges throughout your stay ($59 per night)

• Where can I report a lost or stolen item at YOTEL Washington DC?

  Please contact the YOTEL Washington DC at +1 202 638 1616 and speak with a crew member.

• What is the legal entity?

  BLDG Metro Capital LLC

keyboard_arrow_down YOTEL Edinburgh

• Hotel address and transport

  YOTEL Edinburgh, 68-73 Queen Street, Edinburgh, EH2 4NA.

  The closest transport links are Waverley and Haymarket railway stations, and are both within walking distance.

• Checking in and checking out

  At YOTEL, we like you to be able to make the most of your time. We’ve replaced the traditional front desk with check in and out kiosks for a seamless stay cutting out all the queuing. You can access them 24/7 and should you need any assistance, the Mission Control crew is available round the clock too. Our standard check-in time is any time after 3pm and check-out is any time before 11am.

• How do I cancel a booking and what is your policy?

  Cancellation options vary depending on the rate which has been booked:

  Rates	Payment terms	Cancellation Terms
  YOTEL member	Pay at the hotel	Join [email protected] when you book. Flexible modification and cancellation. Cancel free of charge up to 48 hours prior to your check-in date
  Non-refundable	Pay now	The amount due is non-refundable even if the booking is cancelled or modified
  Flexible	Pay at the hotel	Flexible modification and cancellation. Cancel free of charge up to 48 hours prior to your check-in date
  Breakfast included	Pay at the hotel	Daily breakfast is included for each guest. Flexible modification and cancellation. Cancel free of charge up to 48 hours prior to your check-in date

  Other promotional rates may have different payment and cancellation conditions.

• Do you have Wheelchair accessible cabins?

  We offer a range of accessible compliant cabins. Please get in touch to find out more:

  Phone: +44 (0) 131 526 4950 (Monday – Friday, 9am – 5pm GMT)
  Email: [email protected]

• Do you have any connected cabins?

  We don’t have cabins with connecting doors, however we can try to allocate cabins next door to each other or on the same floor. Please get in touch to find out more:

  Phone: +44 (0) 131 526 4950 (Monday – Friday, 9am – 5pm GMT)
  Email: [email protected]@yotel.com

• Will YOTEL store luggage?

  We offer luggage/item storage for guests. Our Ground Control Crew will be available to assist you.

• Do you offer room service?

  We do not offer room service, however there are options for Grab and Go vending. 

• How fast is the free WiFi?

  Our super-fast WiFI is available anywhere on the property. Just connect your device and a prompt will pop up. We aim to provide a 10/5 service which means 10 mbps download and 5 mbps upload (mbps is megabits per second). We have no limit on the number of devices you can connect. For people who like techy details, we use Access Points that support “802.11ac” and is fully compatible with older devices. 

• Do cabins have rollaways or cots?

  We do not offer rollaways. Cots are available on request. 

• Business centre / gym

  For PCs and print facilities please ask Mission Control. The gym is open 24/7. This is fitted with state of the art fitness equipment. 

• Can I ship items to the hotel?

  We accept packages on your behalf only by prior arrangement and agreement. All items should be addressed to the registered guest and where possible state the date of check-in. 

• Do you offer guest laundry facilities?

  Pricing and timing information is available at Mission Control.

• Do you offer special group rates?

  Contact our team to find out more about group, corporate or wedding stays:

  Phone: +44 (0) 131 526 4950
  Email: [email protected]

• If I have questions about my invoice, who do I speak to?

  Mission Control can answer any questions you have about your invoice. Already checked out? Call us on +44 (0) 131 526 4950.

• What is the minimum check in age?

  You must be 18 years of age to check-in at YOTEL Edinburgh.

• Where can I report a lost or stolen item at YOTEL Edinburgh?

  If you have lost or left an item please report it to Mission Control.

• What is the legal entity?

  Eskrine House Opco Limited

keyboard_arrow_down YOTEL Amsterdam

• Hotel address and transport

  YOTEL Amsterdam, Asterweg 33, 1031 HM Amsterdam.

• Checking in and checking out

  At YOTEL, we like you to be able to make the most of your time. We’ve replaced the traditional front desk with 24 hour check-in and check-out kiosks for a seamless stay. If you require any assistance our Mission Control Crew is available around the clock too. Our standard check-in time is any time after 3pm and check-out is any time before 11am.

• How do I cancel a booking and what is your policy?

  A booking made directly with us, via our website or via our reservations department (email/phone), can be cancelled by contacting us on the following email address [email protected] and number +31 20 787 0180.

  Instead, a booking made on an third party company (Booking.com/Expedia/Hoteliers/…) can be cancelled only by contacting the company utilized to book. Please, contact the email address or phone number you see on your booking confirmation.

  Cancellation policies vary, depending on the rate chosen for the booking:

  - Pay Later rate is based on flexible terms & conditions, meaning payment at arrival and free cancellation up to 24hrs before arrival date;

  - Pay Now rate is based on non-refundable terms & conditions, meaning no reimbursement of the amount pre-paid, if the booking is cancelled or modified;

  - Other promotional rates may have different payment and cancellation conditions; always check with the us or with the company you booked with.

• Tax and temporary hold free explained

  Tax: We don’t charge any credit card fees at YOTEL Amsterdam or for hotel service. Pricing for hotels in Amsterdam is subject to the City Tax (mandatory fee) at 7% of the accommodation costs, excluding breakfast. 

  Temporary hold fee: Please note, we require a mandatory incidental deposit of €50.00 per cabin. The incidental fees will be released during check-out. A pre-authorisation will place the amount in a holding-state and temporarily reduce one's credit card limit, but it is NOT a transaction charge and will not be reflected in one's credit card statement. The pre-authorised amount will be released typically after 14 days. For assurance, guests are encouraged to check with their respective bank to confirm the above. This fee may be higher in case of long-stay bookings.

• Payments at the hotel

  Please note, we do not accept any cash at the hotel, this includes Mission Control and the restaurant. We accept the following cards at the hotel physically:

  • Meastro
  • Mastercard
  • Visa
  • Amex
  • JCB
  • Diners
  • Discover
  • CUP

   

• Do you have Wheelchair accessible cabins?

  We have one wheelchair accessible cabin. Please get in touch to find out more: [email protected]

• Do you have any connected cabins?

  We don’t have cabins with connecting doors, however we can try to allocate cabins next door to each other or on the same floor. Please get in touch to find out more: [email protected]

• Will YOTEL store luggage?

  We offer luggage/item storage for our guests on a first-come, first-served basis. Our Mission Control Crew is available to assist you and will be happy to store your belongings.

• Do you offer room service?

  We do not offer room service.

• Do cabins have rollaways or cots?

  We do offer rollaways which are available at an additional cost. Pack and play cribs are available at no extra cost. They are subject to availability and fit into certain cabin types, please request when making your booking.

• Gym

  The gym is open 24/7. This is fitted with state of the art fitness equipment. 

• Can I ship items to the hotel?

  Unfortunately due to limited storage space we cannot accept packages on your behalf.

• Do you offer guest laundry facilities?

  Just fill the laundry bag in your cabin, select your service type, and drop it at Mission Control on ground floor. Service is available from Monday to Saturday, make sure to drop it off before 09.25 and we will have your laundry back after 19.00 all fresh. Pricing information is available in your cabin.

• Do you offer special group rates?

  Contact our team to find out more about group, corporate, wedding or other special occasions:

  For any group inquiry, you can contact us on the following email address [email protected]

• If I have questions about my invoice, who do I speak to?

  Mission Control on the Ground Floor can answer all questions you have about your invoice.

• What is the minimum check in age?

  You must be 18 years of age to check-in at YOTEL Amsterdam. All children under the age of 18 must be accompanied by an adult.

• Do you have on-site parking?

  Parking at YOTEL Amsterdam is easy. On arrival park your car for free in our own parking space which is on a first come first served base. We also have ten charging points for electric cars.

  YOTEL parking full? There will be parking spots available on the street at the cost of € 8,67 maximum per day.

• Where can I report a lost or stolen item at YOTEL Amsterdam?

  If you have lost or left an item please report it to Mission Control.

• Smoking/Vaping

  YOTEL Amsterdam is a non-smoking hotel and no smoking policies are enforced throughout the premises. In the event of a false alarm being activated by a guest violating our no smoking policy and the YOTEL premises being evacuated, YOTEL reserves the right to impose a charge of at least €500 on the guest who activated the alarm and/or created any lingering smell of smoke or visible damage to surfaces and material finishes guest cabins. In the case a guest is smoking in a guest cabin, YOTEL reserves the right to impose a charge of at least €200 on the guest who smoked in the guest cabin and/or created any lingering smell of smoke or visible damage to the surfaced and material finishes guest cabins. Disabling or covering the smoke detector might result in immediate termination of the stay and result in eviction of the hotel room. This also goes for using the emergency exits for smoking purposes.

• What is the legal entity?

  SFO-11 Asterweg Opco LP C.V.

keyboard_arrow_down YOTEL London

• Hotel address and transport

  YOTEL London, 96-100 Clerkenwell Road, London, EC1M 5RJ, United Kingdom

  The nearest metro/tube/train station, to the hotel is Farringdon Station - 39 Cowcross Street, The City, London, EC1M 6BY – a 5-minute walk from the hotel.

  Mission Control on the ground floor will be able to arrange a taxi for you and there are many rideshare options available in London – Uber, Bolt and Ola are the most popular.

• Checking in and checking out

  At YOTEL, we like you to be able to make the most of your time. We’ve replaced the traditional front desk with check-in and out kiosks for a seamless stay, cutting out all the queuing. You can access the kiosks 24/7 and the Mission Control crew is available round the clock should you need any help. Our standard check-in time is any time after 3pm and check-out is any time before 11am. We’ll be happy to look after your luggage if you want to go out and explore.

  Need a late check-out
  We guarantee your check-in time by 3pm on the day. Arriving before check-in time? Not a problem, we can hold on to your luggage for free. Check-out is at 11am. Too early? Pay £10 per hour to extend. After your first hour purchased, we’ll even throw in a free hour on top.

• How do I cancel a booking and what is your policy?

  Cancellation options vary depending on the rate which has been booked:

  Rates	Payment terms	Cancellation Terms
  YOTEL member	Pay at the hotel	Join [email protected] when you book. Flexible modification and cancellation. Cancel free of charge up to 48 hours prior to your check-in date
  Non-refundable	Pay now	The amount due is non-refundable even if the booking is cancelled or modified
  Flexible	Pay at the hotel	Flexible modification and cancellation. Cancel free of charge up to 48 hours prior to your check-in date
  Breakfast included	Pay at the hotel	Daily breakfast is included for each guest. Flexible modification and cancellation. Cancel free of charge up to 48 hours prior to your check-in date

  Other promotional rates may have different payment and cancellation conditions.

• Do you have Wheelchair accessible cabins?

  We offer a range of accessible compliant cabins. Please get in touch to find out more:

  Phone: +44 (0) 203 146 1310
  Email: [email protected]

• Do you have any connected cabins?

  We don’t have cabins with connecting doors, however, we can try to allocate cabins as close to each other as possible and on the same floor. Please get in touch to let us know:

  Phone: +44 (0) 203 146 1310
  Email: [email protected]

• Will YOTEL store luggage?

  We offer free luggage/item storage for guests. Our Mission Control Crew will be available to assist you.

• Do you offer room service?

  We do not offer room service, however, there are options for Grab+Go vending. 

• How fast is the free WiFi?

  Our Wi-Fi is available anywhere on the property. Just click and connect your device, we have a 1Gbps connection into YOTEL with no limits on the number of devices you can connect. For people who like techy details, we use dual-band Access Points that support “802.11ac”. Our wireless network is fully compatible with new and older devices.

• Do cabins have rollaways or cots?

  We do not offer rollaway beds. Cots are available at no extra cost. They are subject to availability and fit into certain cabin types only, please request when making your booking.

  Phone: +44 (0) 203 146 1310
  Email: [email protected]

• Business centre / gym

  For PCs and print facilities please ask Mission Control. If you need to print anything, Mission Control will be happy to help. The gym is open 24/7. This is fitted with state-of-the-art fitness equipment.

• Can I ship items to the hotel?

  We accept packages on your behalf only by prior arrangement and agreement. All items should be addressed to the registered guest and where possible state the date of check-in. 

  Phone: +44 (0) 203 146 1310
  Email: [email protected]

• Do you offer special group rates?

  Contact our team to find out more about group rates (9 rooms or more): 

  Phone: +44 (0) 203 146 1310
  Email: [email protected]

• If I have questions about my invoice, who do I speak to?

  Mission Control on Ground Level can answer any questions you have about your invoice. Already checked out, call us on +44 (0) 203 146 1310

• What is the minimum check in age?

  You must be 18 years of age to check-in at YOTEL London.

• Where can I report a lost or stolen item at YOTEL London?

  If you have lost or left an item please report it to Mission Control, or contact the YOTEL London +44 (0) 203 146 1310 and speak with a crew member.

• What is the legal entity?

  100 Clerkenwell Road Limited

keyboard_arrow_down YOTEL Glasgow

• Hotel address and transport

  YOTEL Glasgow, Westergate, 260 Argyle Street, Glasgow, G2 8QW

  The nearest train station, Glasgow’s Central Station, is only a 5-minute walk from the hotel. Queen Street Station is approximately a 10-minute walk from the hotel.

  Mission Control on the ground floor will be able to arrange a taxi or you can use a ride share service – Uber is the most popular in the city.

• Checking in and checking out

  At YOTEL, we like you to be able to make the most of your time. We’ve replaced the traditional front desk with check-in and out kiosks for a seamless stay, cutting out all the queuing. You can access the kiosks 24/7 and the Mission Control crew is available round the clock should you need any help. Our standard check-in time is any time after 3pm and check-out is any time before 11am. We’ll be happy to look after your luggage if you want to go out and explore.

  Need a late check-out
  We guarantee your check-in time by 3pm on the day. Arriving before check-in time? Not a problem, we can hold on to your luggage for free. Check-out is at 11am. Too early? Pay £10 per hour to extend. After your first hour purchased, we’ll even throw in a free hour on top.

   

• How do I cancel a booking and what is your policy?

  Cancellation options vary depending on the rate which has been booked:

  Rates	Payment terms	Cancellation Terms
  YOTEL member	Pay at the hotel	Join [email protected] when you book. Flexible modification and cancellation. Cancel free of charge up to 48 hours prior to your check-in date
  Non-refundable	Pay now	The amount due is non-refundable even if the booking is cancelled or modified
  Flexible	Pay at the hotel	Flexible modification and cancellation. Cancel free of charge up to 48 hours prior to your check-in date
  Breakfast included	Pay at the hotel	Daily breakfast is included for each guest. Flexible modification and cancellation. Cancel free of charge up to 48 hours prior to your check-in date

  Other promotional rates may have different payment and cancellation conditions.

• Do you have Wheelchair accessible cabins?

  We offer a range of accessible compliant cabins. Please get in touch to find out more:

   Phone: +44 (0) 141 4284490
  Email: [email protected]

• Do you have any connected cabins?

  We do not have cabins with connecting doors however, we can try to allocate cabins as close to each other as possible and on the same floor. Please get in touch to let us know:

   Phone: +44 (0) 141 4284490
  Email: [email protected]

• Will YOTEL store luggage?

  We offer free luggage/item storage for guests. Our Mission Control Crew will be available to assist you.

• Do you offer room service?

  We do not offer room service, however, there are options for Grab+Go vending. 

• How fast is the free WiFi?

  Our super-fast Wi-Fi is available anywhere on the property. Just click and connect your device, we have a 1Gbps connection into Yotel with no limits on the number of devices you can connect. For people who like techy details, we use dual-band Access Points that support “802.11ac”. Our wireless network is fully compatible with new and older devices.

• Do cabins have rollaways or cots?

  We do not offer rollaways. Cots are available at no extra cost. They are subject to availability and fit into certain cabin types, please request when making your booking.

  Phone: +44 (0) 141 4284490
  Email: [email protected]

• Business centre / gym

  For PCs and print facilities please ask Mission Control. If you need to print anything, Mission Control will be happy to help. The gym is open 24/7. This is fitted with state-of-the-art fitness equipment.

• Can I ship items to the hotel?

  We accept packages on your behalf only by prior arrangement and agreement. All items should be addressed to the registered guest and where possible state the date of check-in.

  Phone: +44 (0) 141 4284490
  Email: [email protected]

• Do you offer special group rates?

  Contact our team to find out more about group rates (9 or more rooms):

  Phone: +44 (0) 141 4284490
  Email: [email protected]

• If I have questions about my invoice, who do I speak to?

  Mission Control on Ground Level can answer any questions you have about your invoice. Already checked out, call us on +44 (0) 141 4284490

• What is the minimum check in age?

  You must be 18 years of age to check-in at YOTEL Glasgow.

• Where can I report a lost or stolen item at YOTEL Glasgow?

  Please contact the YOTEL Glasgow +44 (0) 141 4284490 and speak with a crew member.

keyboard_arrow_down YOTEL Porto

• Hotel address and transport

  YOTEL Porto, Rua Gonçalo Cristóvão, 206-216 Porto, Portugal

  The nearest train station, São Bento Station, is a 15-minute walk from the hotel and connects with the North lines, Douro and Minho region, as well as Lisbon.

  Taxis can be arranged by visiting Ground Control on the ground floor.

• Checking in and checking out

  At YOTEL, we like you to be able to make the most of your time so we’ve replaced the traditional front desk with self-service kiosks – no more queuing! You can use them 24/7 and should you need any help, our Mission Control Crew are available around the clock too. Our standard check-in time is any time after 2pm and check-out is any time before 12pm. Outside of these times, you can leave your luggage with us if you’re heading out to explore. We offer early check-in and late check-out when available for a small fee.

• How do I cancel a booking and what is your policy?

  Cancellation options vary depending on the rate which has been booked:

  Rates	Payment terms	Cancellation Terms
  YOTEL member	Pay at the hotel	Flexible modification and cancellation. Cancel free of charge until 3 PM on the day before arrival. Join [email protected] when you book.
  Flexible	Pay at the hotel	Flexible modification and cancellation. Cancel free of charge until 3 PM on the day before arrival.

  Other promotional rates may have different payment and cancellation conditions.

• Do you have Wheelchair accessible cabins?

  Yes, we do. Please get in touch to find out more:

  Phone: +351 214 829 191
  E-mail: [email protected]

   

• Do you have any connecting cabins?

  We do not have cabins with connecting doors, however, it may be possible to allocate cabins next door to each other or on the same floor. Please get in touch to find out more:

  Phone: +351 214 829 191
  E-mail: [email protected]

• Will YOTEL store luggage?

  We offer luggage/item storage for guests. Our Ground Control Crew will be available to assist you.

• Do you offer room service?

  Yes, room service is available. If you need an extra towel or a bottle of water, you may even get to meet our friendly guest service robots.

• How fast is the free WiFi?

  Our super-fast WiFi is available all over the hotel, just connect your device and follow the prompt. We aim to provide a 10/5 service which means 10 mbps download and 5 mbps upload (mbps is megabits per second). We have no limit on the number of devices you can connect. For people who like techy details, we use Access Points that support “802.11ac”.

• Do cabins have rollaway beds or cots?

  We provide cots upon request.

• Business centre / gym

  For PCs and printing facilities please head to Mission Control – our friendly crew will be happy to help. The gym is open 24/7 and is fitted with state-of-the-art fitness equipment.

• Can I ship items to the hotel?

  We accept packages on your behalf only by prior arrangement and agreement. All items should be addressed to the registered guest and where possible state the date of check-in. 

  Phone: +351 214 829 191
  E-mail: [email protected]

• Do you offer guest laundry facilities?

  Let us take care of your finest threads. Just fill the laundry bag in your hotel cabin, select your service type and bring it to Mission Control before 9am. Like magic, your laundry will reappear in your cabin, before 5pm the same day. Service is available seven days a week. Pricing and timing information is available on the laundry slip or at Mission Control.

• Do you offer special group rates?

  Contact our team to find out more about group rates (9 or more rooms):

  Phone: +351 214 829 191
  E-mail: [email protected]

• Do you have on-site parking?

  Guests will be able to access the hotel’s private parking facilities on-site for a small fee.

• If I have questions about my invoice, who do I speak to?

  Mission Control can answer any questions you have about your invoice. Already checked out? Call us on +351 214 829 191

• What is the minimum check in age?

  You must be 18+ years of age to check-in at YOTEL Porto. All children under the age of 18 must be accompanied by an adult.

• Where can I report a lost or stolen item at YOTEL Porto?

  Please contact the YOTEL Porto +351 214 829 191 and speak with a crew member.

keyboard_arrow_down YOTEL Istanbul Airport (Landside)

• How do I get to YOTEL Istanbul Airport (Landside)?

  YOTEL Istanbul Airport (Landside) is located on the Departures floor within the main terminal building, opposite the terminal entrance #7 and next to the check-in counter “R”. If you arrived at Istanbul Airport via a domestic flight, you are on the landside and please DO NOT GO THROUGH THE PASSPORT CONTROL. If you are coming to the Airport via an international flight, you are on the airside, please GO THROUGH THE PASSPORT CONTROL and reach landside where you can have access to the landside of the hotel. (For this you will need a valid Turkey visa).  Always check your flight details before booking our hotel.

• How do I cancel a booking and what is your policy?

  Cancellation options vary depending on the rate which has been booked:

  Rates	Payment terms	Cancellation Terms
  Flexible	Pay at the hotel	Flexible modification and cancellation. Cancel free of charge up to 24 hours prior to your check-in date

  Other promotional rates may have different payment and cancellation conditions.

• Can I stay the night before my flight?

  You can stay the night before an early flight. You will need a passport or valid ID card to enter the hotel.

• What baggage can I bring to the hotel?

  YOTEL Istanbul Airport (Landside) is located on the landside of the main terminal building. You may bring all travel luggage with you to the hotel include large items of luggage and hand luggage. You can store your luggage with Mission Control located on the Ground Level. Please note there is limited storage in your cabin. The hotel is located before security and passport control next to the check-in counters. You will find the entrance of the hotel opposite terminal door entrance 7.

• Checking in and checking out

  At YOTEL, we like you to be able to make the most of your time. We’ve replaced the traditional front desk with check in and out kiosks for a seamless stay cutting out all the queuing. You can access them 24/7 and should you need any assistance, the Mission Control crew is available round the clock too. Our standard check-in time is any time after 2pm and check-out is any time before 12pm. 

• City tax explained

  Tax: Our Istanbul hotels will be subject to a 1% City Tax (mandatory fee) on arrival from 1 April 2020 of the accommodation costs, excluding breakfast. 

• Once I've checked into YOTEL Istanbul Airport can I leave the airport?

  You may leave the airport when staying at YOTEL Istanbul Airport (Landside).

• Do I have to be checked-in for my flight to use YOTEL Istanbul Airport?

  You do not need to be check-in to access YOTEL Istanbul Airport (Landside).

• Do you offer guest laundry facilities?

  Let us take care of your finest threads. Just fill the laundry bag in your hotel cabin, select your service type, and drop it at Mission Control. Like magic, your laundry will reappear in your cabin, good as new. Service is available seven days a week. Pricing and timing information is available at Mission Control.

• Gym

  When staying at YOTEL Istanbul Airport (Landside) you will have access to our gym. It is open 24/7, just in case you want to get a late night or early morning workout in. This state of the art gym features a variety of brand new equipment to help you break a sweat and work up a great appetite for life.

• Do you offer room service?

  We have a food-to-go option that allows guests to order from the restaurant.

• Will YOTEL store luggage?

  You can store your luggage with Mission Control located on the Ground Level at YOTEL Istanbul Airport (Landside).

• Do you have meeting rooms?

  We have nine flexible state-of-the-art meeting and event spaces at YOTEL Istanbul Airport (Landside). Sizes vary from 14 sqm to 154 sqm which in total can hold up to 200 participant.

• Do you offer special group rates?

  Contact our team to find out more about group, corporate or wedding stays:

  Phone: +90 533 526 4550
  Email: [email protected]

• Do you have interconnecting cabins?

  We have limited interconnecting cabins available. Please get in touch to find out more by e-mail at [email protected]

• Do you have family cabins?

  We offer family cabins which can accommodate 4 adults or 2 adults and 2 children: Executive Junior Suite and VIP Junior Suite. Please visit our Cabins pages for more details.

• Is there a coffee maker in the cabin?

  There is coffee available in the lobby or you can buy it from Vending Machine.

• What is the minimum check in age?

  You must be 18 years of age to check-in at YOTEL Istanbul Airport (Landside). All children under the age of 18 must be accompanied by an adult. Children are not allowed to stay alone in cabins.

keyboard_arrow_down YOTELAIR Istanbul Airport (Airside)

• How do I get to YOTELAIR Istanbul Airport (Airside)?

  YOTELAIR Istanbul Airport (Airside) is located airside of the terminal. Guests staying at airside MUST have a valid boarding pass for an international flight. Only hand luggage is permitted. It is not possible to bring large items of luggage to the hotel. If you arrive via an international flight, DO NOT GO THROUGH THE PASSPORT CONTROL and go through International Transfer Security. Our airside hotel is located inside the retail Duty Free area and the entrance is airside of the terminal. Please follow A and B gates, you will find our hotel next to the LCW store. If you arrive via the city, or via a domestic flight, GO THROUGH PASSPORT CONTROL to reach airside. The aviation rules around liquids and container size also apply, so only take what you would usually take for hand luggage into the airside transit area. We provide shower gel, shampoo and fluffy towels in our cabins. Always check your flight details before booking our hotel.

• How do I cancel a booking and what is your policy?

  Cancellation options vary depending on the rate which has been booked:

  Rates	Payment terms	Cancellation Terms
  Flexible	Pay at the hotel	Flexible modification and cancellation. Cancel free of charge up to 72 hours prior to your check-in date

  Other promotional rates may have different payment and cancellation conditions.

• Can I stay the night before my flight?

  You can stay the night before an early flight. You will need your passport, your YOTELAIR Istanbul Airport (Airside) booking confirmation and proof of travel, for example your boarding card (which must be for same day or next day).

• What baggage can I bring to the hotel?

  YOTELAIR Istanbul Airport (Airside) is located inside the retail Duty Free area after passport control and security. You must go through security and passport control to access the hotel. Only hand luggage is permitted. It is not possible to bring large items of luggage to the hotel. The aviation rules around liquids and container size also apply, so only take what you would usually take for hand luggage into the airside transit area. We provide shower gel, shampoo and fluffy towels in our cabins. You MUST have a valid boarding pass. Check your flight details before booking our hotel.

• Checking in and checking out

  At YOTEL, we like you to be able to make the most of your time. We’ve replaced the traditional front desk with check in and out kiosks for a seamless stay cutting out all the queuing. You can access them 24/7 and should you need any assistance, the Mission Control crew is available round the clock too. Our standard check-in time is any time after 2pm and check-out is any time before 12pm. 

• City tax explained

  Tax: Our Istanbul hotels will be subject to a 1% City Tax (mandatory fee) on arrival from 1 April 2020 of the accommodation costs, excluding breakfast. 

• Once I've checked in, can I leave the airport?

  You may leave the airport when staying at YOTELAIR Istanbul Airport (Airside), however will need the following to access back into the hotel: your passport, your YOTELAIR Istanbul Airport (Airside) booking confirmation and proof of travel, for example your boarding card (which must be for same day or next day).

• Do I have to be checked-in for my flight to use the hotel?

  As long as your flight is for the same day or the next day, you can access YOTELAIR Istanbul Airport (Airside) without checking into your flight. At security and passport control, you will need to show proof of travel (a boarding card and hotel booking confirmation), to access the transit area where the hotel is located.

• Do you offer guest laundry facilities?

  There is no laundry service at YOTELAIR Istanbul Airport (Airside).

• Gym

  There is no gym at YOTELAIR Istanbul Airport (Airside).

• Do you offer room service?

  We have a food-to-go option that allows guests to order from the restaurant.

• Will YOTEL store luggage?

  We do not store luggage at YOTELAIR Istanbul Airport (Airside).

• Do you have meeting rooms?

  There are no meeting rooms at YOTELAIR Istanbul Airport (Airside).

• Do you offer special group rates?

  Contact our team to find out more about group, corporate or wedding stays:

  Groups and corporate
  Phone: +90 533 526 4550
  Email: [email protected]

• Do you have any connected cabins?

  We have limited interconnecting cabins available. Please get in touch to find out more by e-mail at [email protected]

• Do you have family cabins?

  We offer family cabins which can accommodate 4 adults or 2 adults and 2 children. Please visit our Cabins pages for more details.

• Is there a coffee maker in the cabin?

  There is coffee available in the lobby or you can buy it from Vending Machine.

• What is the minimum check in age?

  You must be 18 years of age to check-in at YOTELAIR Istanbul Airport (Airside). All children under the age of 18 must be accompanied by an adult. Children may stay alone in the cabins at the discretion of their parents, however we need a signed disclaimer from the parents and a copy of the parents' passport.

keyboard_arrow_down YOTELAIR Amsterdam Schiphol

• Do I need a visa to access YOTELAIR?

  YOTELAIR Amsterdam Schiphol is located in the secure transit area of the airport (airside). To stay with us, you will need to either be in transit or be flying from Amsterdam Schiphol within 24 hours of your check in time.

• How do I cancel a booking and what is your policy?

  Online cancellation is not available for YOTELAIR bookings. If you wish to cancel your booking, please contact customer services at least 24 hours before your booked arrival time (72 hours for multi-cabin bookings):

  United Kingdom    +44 (0)207 100 1100
  Netherlands          +31 (0)20 808 6975
  France                  +33 (0)1 7061 7705
  Email                    [email protected]

  For cancellations outside of customer service hours, call the above numbers and leave a message with your name and booking reference. Send an email and we will revert with confirmation of the cancellation. Your booking will not have been deemed cancelled or amended unless you have received confirmation.

• Can I stay the night before my flight?

  You can stay the night before an early flight. You will need the following to access the hotel: your passport, your YOTELAIR Amsterdam Schiphol booking confirmation, proof of travel, for example your boarding card (which must be within 24 hours). We are located airside after security and you can only bring hand luggage with you. Schiphol Airport does not allow airlines to check in your luggage the night before a flight. You can leave your luggage at the airport 24-hour Baggage Storage and lockers on the lower ground floor in Lounge 2 landside. Please note, the following day you will have to exit the secure airside area to collect your baggage and check it in. You will then have to re-enter the secure area again to take your flight. From Lounge 2, departures go to the stairs/ lift between KLM check-in desks 8 and 9 (opposite the airport information desk), simply take the lift two floors down. From Lounge 2 arrivals find the stairs/ lift in between the Laplace express and ING cash machines and simply take the lift one floor down. Baggage storage lockers are available in a variety of sizes and can be used for up to 168 hours or 7 days. Lockers are charged at a 24-hour rate and cost varies depending on size.

• What is the legal entity?

  Yotel Netherlands BV

keyboard_arrow_down YOTELAIR Paris Charles de Gaulle

• How do I cancel a booking and what is your policy?

  Online cancellation is not available for YOTELAIR bookings. If you wish to cancel your booking, please contact customer services at least 24 hours before your booked arrival time (72 hours for multi-cabin bookings):

  United Kingdom    +44 (0)207 100 1100
  Netherlands          +31 (0)20 808 6975
  France                  +33 (0)1 7061 7705
  Email                    [email protected]

  For cancellations outside of customer service hours, call the above numbers and leave a message with your name and booking reference. Send an email and we will revert with confirmation of the cancellation. Your booking will not have been deemed cancelled or amended unless you have received confirmation.

• Can I stay the night before my flight?

  You can stay the night before an early flight. You will need the following to access the hotel: your passport, your YOTELAIR Paris Charles de Gaulle booking confirmation and proof of travel, for example your boarding card (which must be for same day or next day). Proceed through security and passport control in terminal two 2F/E. You will find the hotel near Gates L. The following morning, go directly to your departure gate for your flight. As the hotel is situated airside, it is not possible to bring large items of luggage. Alternatively, you can choose to leave your large items in baggage storage (landside) provided by Paris Charles de Gaulle Airport. Please note, the following day you will have to exit the secure airside area to collect your baggage and check it in. You will then have to re-enter the secure area again to take your flight. Your airline carrier may allow passengers to check-in luggage the night before your flight, check with your carrier for exact details.

• What baggage can I bring to the hotel?

  The hotel is located airside after security and passport control area near to boarding gates for Air France and SkyTeam. It is only possible to bring hand luggage with you. It is not possible to bring large items of luggage to the hotel. The aviation rules around liquids and container size also apply, so only take what you would usually take for hand luggage into the airside transit area. We provide shower gel, shampoo and fluffy towels in our cabins. If you're staying overnight before a flight, you can choose to leave your large items in baggage storage (landside) provided by Paris Charles de Gaulle Airport. Please note, the following day you will have to exit the secure airside area to collect your baggage and check it in. You will then have to re-enter the secure area again to take your flight. Your airline carrier may allow passengers to check-in luggage the night before your flight, check with your carrier for exact details.

• Once I've checked in, can I leave the airport?

  You may leave the airport however will need the following to access the hotel: your passport, your YOTELAIR Paris Charles de Gaulle booking confirmation and proof of travel, for example your boarding card (which must be for same day or next day).

• Do I have to be checked-in for my flight to use this hotel?

  As long as your flight is for the same day or the next day, you can access YOTELAIR Paris Charles de Gaulle without checking into your flight. At security and passport control, you will need to show proof of travel (a boarding card and hotel booking confirmation), to access the transit area where the hotel is located. Most airlines flying from Paris Charles de Gaulle offer online check-in the day before or on the day of your flight. You can use our free WiFi or our handy kiosks to complete your flight online check-in. Our team at Mission Control can help you do this and can print off your boarding card if you haven’t already done so. This removes the need to exit the transit area for airline check-in. 

• Can I use this hotel when transiting to another destination?

  You can use the hotel when transiting to another destination. If you arrive with hand baggage only via an Air France or Sky Team Alliance flight, follow the transit route towards gates 2L. You may be directed through passport control, however do not go to baggage reclaim. We are situated in the service area of terminal 2E near L gates.

  If you are arriving with luggage checked-in only as far as Paris Charles de Gaulle, your luggage needs to be re-checked in with your airline to your final destination. You will need to arrive as a normal passenger and go through immigration, security and passport control. Make your way to baggage reclaim and collect your luggage. You can then check-in your luggage with your airline for your onward flight later that day. Go back through security and passport control in terminal 2E or F with your boarding card. Make your way to the hotel and then go straight to your gate when your flight is boarding.

• What is the legal entity?

  Yotel France SARL

keyboard_arrow_down YOTELAIR London Gatwick

• Do I need a visa to access YOTELAIR?

  YOTELAIR London Gatwick is located in the South Terminal which is landside with public access. If landing, you will need to be able to enter the UK in order to stay with us.

• How do I cancel a booking and what is your policy?

  Online cancellation is not available for YOTELAIR bookings. If you wish to cancel your booking, please contact customer services at least 24 hours before your booked arrival time (72 hours for multi-cabin bookings):

  United Kingdom    +44 (0)207 100 1100
  Netherlands          +31 (0)20 808 6975
  France                  +33 (0)1 7061 7705
  Email                    [email protected]

  For cancellations outside of customer service hours, call the above numbers and leave a message with your name and booking reference. Send an email and we will revert with confirmation of the cancellation. Your booking will not have been deemed cancelled or amended unless you have received confirmation.

• What is the legal entity?

  Yotel Airports Limited

keyboard_arrow_down YOTELAIR London Heathrow

• Do I need a visa to access YOTELAIR?

  YOTELAIR London Heathrow is located in Terminal 4 which is landside with public access. If landing, you will need to be able to enter the UK in order to stay with us.

• How do I cancel a booking and what is your policy?

  Online cancellation is not available for YOTELAIR bookings. If you wish to cancel your booking, please contact customer services at least 24 hours before your booked arrival time (72 hours for multi-cabin bookings):

  United Kingdom    +44 (0)207 100 1100
  Netherlands          +31 (0)20 808 6975
  France                  +33 (0)1 7061 7705
  Email                    [email protected]

  For cancellations outside of customer service hours, call the above numbers and leave a message with your name and booking reference. Send an email and we will revert with confirmation of the cancellation. Your booking will not have been deemed cancelled or amended unless you have received confirmation.

• What is the legal entity?

  Yotel Airports Limited

keyboard_arrow_down YOTELAIR Singapore Changi Airport

• Hotel address and transport

  Jewel Changi is connected via Terminals 1, 2 & 3 via a skybridge. The nearest terminal to Jewel Changi is via Terminal 1. For passengers who are coming from Terminal 4, there will be a complimentary shuttle service to Jewel Changi. The hotel is located on the 4^th Floor of Jewel Changi, landside. The nearest lobby in Jewel Changi to the hotel entrance is in Lobby H.

• How do I cancel a booking and what is your policy?

  Cancellation options vary depending on the rate which has been booked:

  Rates	Payment terms	Cancellation Terms
  Flexible	Pay at the hotel	Flexible modification and cancellation. Cancel free of charge up to 48 hours prior to your check-in date
  Breakfast included	Pay at the hotel	Daily breakfast is included for each guest. Flexible modification and cancellation. Cancel free of charge up to 48 hours prior to your check-in date

  Other promotional rates may have different payment and cancellation conditions.

• Tax and temporary hold fee explained

  Tax: pricing for hotels in Singapore is subject to the following tax:

  10% Service Charge (mandatory fee)
  7% Goods & Services Tax (GST)

  We don’t charge any credit card fees at YOTELAIR Singapore Changi Airport.

• What baggage can I bring to the hotel?

  Unfortunately we do not store luggage at Mission Control. There is some storage in our cabins. There is a baggage storage area in Jewel Changi and in all the airport terminals.

• Checking in and checking out

  At YOTEL, we like you to be able to make the most of your time. We’ve replaced the traditional front desk with check-in and out kiosks for a seamless stay cutting out all the queuing. You can access them 24/7 and should you need any assistance, the Mission Control crew is available round the clock too. Our standard check-in time is any time after 3pm and check-out is any time before 12pm. 

• Once I've checked in, can I leave the airport?

  You may leave the airport when staying at YOTELAIR Singapore Changi Airport.

• Gym

  There is a gym with 24/7 access.

• Do you offer room service?

  Unfortunately we do not offer room service in the hotel. Vending machines are conveniently located in Mission Control providing snacks and drinks items for purchase. Our 68 seater Komyuniti is accessible 24/7 with comfortable seating arrangements suitable for the busy traveller in mind. A continental breakfast buffet spread is available at a daily charge from 6.30am - 11am, and complimentary coffee and tea making facilities are available throughout the day. We also offer sacks throughout the day at a small charge. 

• Will YOTELAIR store luggage?

  Unfortunately we do not store luggage at Mission Control. There is some storage in our cabins. There is a baggage storage area in Jewel Changi and in all the airport terminals.

• Do you have any connected cabins?

  We don’t have cabins with connecting doors, however we can try to allocate cabins next door to each other or on the same floor. Please get in touch to find out more [email protected]

• Do you have family cabins?

  We offer family cabins which can accommodate 4 adults or 2 adults and 2 children. Please visit our Cabins pages for more details.

• What is the minimum check in age?

  You must be 18 years of age to check-in at YOTELAIR Singapore Changi Airport. All children under the age of 18 must be accompanied by an adult.

• What is the legal entity?

  Jewel Changi Airport Hotel Pte Ltd