keyboard_arrow_down General FAQs - YOTEL

• How do I amend a booking made through a third party website?

  You will need to contact the company you booked with to make any changes.

• What forms of payment do you accept?

  We accept credit cards (Visa, Mastercard, Discover and American Express), debit cards and cash. Please note a valid credit/debit card must be presented at check-in.

• [email protected] membership and how to claim miles

  Join our [email protected] membership programme and enjoy the following benefits:

  • Get at least 10% off every booking*
  • View existing bookings
  • Cancel bookings* 
  • View and edit your personal details
  • Change your password
  • Earn miles with AF/KLM Flying Blue and Virgin Atlantic Flying Club
  • Receive our latest offers by email (you can unsubscribe at anytime)

  *Membership rates ([email protected]) only apply when you book direct at YOTEL.com and not through any other website or on the phone. Not available for YOTELAIR bookings. You do not have to join [email protected] to make a booking, but if you don't you won't receive any discount or any of the above mentioned benefits. Please note that we will not sure any ID or card when you join [email protected] Your email is sufficient for us to track you in our systems, so please always use the same email when you transact with us, so we can identify you.

  Earn Miles:

  Join the [email protected] to earn miles with AF/KLM Flying Blue and Virgin Atlantic Flying Club. All you need to do is to enter your membership numbers in your [email protected] account, and they will be automatically added to your booking. Note that you can't use a partner airline loyalty number e.g. Delta, Emirates. This offer is only available for qualifying bookings when you book direct at YOTEL.com. If you have any queries on missing or awarded miles, please first contact your relevant Flying Blue or Flying Club helpline.

  Join now

• Do you provide car parking?

  For information on our parking services, click on the links below

  • YOTELAIR London Heathrow Holiday Extras
  • YOTELAIR London Gatwick Holiday Extras
  • YOTELAIR Amsterdam Schiphol Holiday Extras
  • YOTELAIR Charles de Gaulle Holiday Extras
  • YOTEL New York parking services 
  • YOTEL Boston parking services
  • YOTEL Singapore parking services

• Do you allow smoking at the hotels?

  We have a strict non-smoking policy, and do not accept smoking anywhere on property. This includes all of our cabins and public spaces. There is at least a $500 fee that will be charged to anyone who violates our non-smoking policy.

• Can I bring my pet with me?

  With the exception of assistance dogs, pets are not allowed at our hotels. 

• No cabins available?

  If our website displays no cabins available for a specific date range, it means the hotel is full or there is a minimum restriction on the number of days available to book. For example it isn't possible to book a Saturday night only.

• Do the cabins have international power sockets?

  You can purchase international adaptor plugs from Mission Control which also come with two USB sockets for extra connectivity.

• Do the cabins have Aircon/HVAC?

  We have high-efficiency cooling and heating air conditioning in all cabins. When you arrive, the temperature will be automatically set to 72 Fahrenheit (22 Celsius) in the winter and 68 Fahrenheit (20 Celsius) in the summer with the fan on auto, but you can adjust the temperature up or down to your preference. If you want, you can turn off the fan completely. Our windows open slightly if you prefer natural circulation.

• Standard items in your cabin

  We provide the following as standard in your cabin:

  • A safe (large enough to fit a laptop)
  • Hairdryer
  • Telephone (all calls to hotel local country telephone are free. A pre-paid calling card is available to purchase from Mission Control for international calls)
  • Iron/ironing board

  Plus complimentary super-fast WiFi throughout the hotel.

• Allergies?

  We've taken some measures to try to make your stay at YOTEL as safe as possible:

  • Naturalmat supply our mattresses which are organic and made of natural fibre, with hypoallergenic/anti-microbial fill made of coir, lambswool and latex
  • All our pillows and duvets are made of hypoallergenic fibre 
  • All cleaning products are environmentally safe and non-toxic
  • Carpets are cleaned using a ‘true – stem’ extraction cleaning machine that sanitises and kills all kinds of bacteria and germs
  • The paint used throughout the hotel is ‘Low VOC’, which improves the overall air quality for guests and staff
  • We are proud to be LEED Certified

• What are your matrresses like?

  Our adjustable 'Smartbeds' have mattresses made by Serta, they are Cool Action Gel Memory foam and are made specially for YOTEL.

• Mobile app - IOS and Android

  We've released version 2.3 of our YOTEL Mobile App for Apple IOS. The app covers a wide variety of services for guests staying at our hotels. Search for YOTEL in the app store. 

  You can use the app for the following:

  • Find your reservation (30 days in advance of stay only at present for our city locations, any date for YOTELAIR
  • Check-in quickly with a QR barcode
  • View your bill
  • Explore the neighbourhood and find crew recommended local places to see
  • Find your way to local landmarks
  • Our contact details

  You will need to create a new ID/password for the app so on first run please register in the app.

• YOTEL's GDS code

  YOTEL's GDS code is 'YL'. 

• WiFi and internet acceptable use policy

  We provide complimentary WiFi at our hotels, its use is considered as the guest agreement with the Acceptable Use Policy (AUP). YOTEL may change this Policy to reflect any variation in the law or whenever deemed necessary. The YOTEL WiFi may be used for lawful purposes only and in compliance with all current and future statutes in force. The guest agrees not to use the WiFi to send or receive materials or data which is in violation of any law or regulation or which is defamatory, offensive, abusive, indecent, obscene or in breach of confidence, privacy, trade secrets or in breach of any third party Intellectual Property rights (including copyright) or in breach of any other rights. YOTEL will always comply with local regulations. Any violations of systems or network security are prohibited, and may result in the guest facing criminal and civil liability by local authorities. 

  We will not share your personal information. View our full privacy policy.

• YOTEL's VAT Number

  YOTEL's UK VAT number is GB108-2725-29.

• Terms we use

  We offer a non-traditional experience and have our own language for facilities at our hotels.

  Traditional Hotel	YOTEL
  Rooms	Cabins
  Foyer	Ground Control
  Reception	Mission Control
  Housekeeping staff	Crew
  Engineering staff	Fix-it Crew
  Expensive WiFi	FREE WiFi

keyboard_arrow_down General FAQs - YOTELAIR Hotels

• Maximum number of guests per cabin?

  Standard Cabins: ideal for 1 guest, however we can accommodate 2 guests. Please note there will be limited privacy as the toilet has no door and there is just one spacious single bed. 

  Premium Cabins:

  • 2 adults
  • 2 adults with 1 child under 5
  • 1 adult and 2 children

  Family Cabin:

  • 4 adults
  • 2 adults and 2 children. 
  • Please note this cabin type is only available at YOTELAIR Amsterdam Schiphol and YOTELAIR Paris Charles de Gaulle

  A baby cot can be added to the Premium Double Bunk cabin ONLY - no other bedding can be added to any other cabin type.

  If you are unsure please contact customer services on +44 (0)207 100 1100

• Which cabins are suitable for disabled access?

  • YOTELAIR London Heathrow - Premium Double Bunk Cabin
  • YOTELAIR London Gatwick - Premium Double Bunk Cabin
  • YOTELAIR Amsterdam Schiphol - Premium Double Bunk Cabin
  • YOTELAIR Paris Charles de Gaulle - Accessible Cabin

• Can children stay in the cabins?

  Children are welcome at YOTELAIR.

  Children under 16 must be accompanied by an adult (aged 18 or over).

  Children may stay alone in YOTELAIR cabins at the discretion of their parents, however we need a signed disclaimer from the parents and a copy of the parents' passport. 

  Recommendations for families: 

  Premium Cabins:

  • 2 adults
  • 2 adults with 1 child under 5
  • 1 adult and 2 children

  Family Cabin:

  • 4 adults
  • 2 adults and 2 children. 
  • Please note this cabin type is only available at YOTELAIR Amsterdam Schiphol and YOTELAIR Paris Charles de Gaulle

  A baby cot can be added to the Premium Double Bunk cabin ONLY - no other bedding can be added to any other cabin type.

  If you are unsure please contact customer services on +44 (0)207 100 1100

• Allergies

  We've taken some measures to try to make your stay at YOTEL as safe as possible:

  • Naturalmat supply our mattresses which are organic and made of natural fibre, with hypoallergenic/anti-microbial fill made of coir, lambswool and latex
  • All our pillows and duvets are made of hypoallergenic fibre 
  • All cleaning products are environmentally safe and non-toxic
  • Carpets are cleaned using a ‘true – stem’ extraction cleaning machine that sanitises and kills all kinds of bacteria and germs

• Do you provide hair dryers?

  Hairdryers are available at Mission Control on request. 

• What power sockets are available in the cabins?

  We have UK, European and US plug sockets in every cabin.

• Can I bring my pet with me?

  With the exception of assistance dogs, pets are not allowed at our hotels. 

• Can I order food and refreshments?

  • Choose from fair trade teas, coffees, hot chocolate, soft drinks, spirits, wine, beer and champagne. 
  • We also offer some 'fast breakfast' options. Please check individual hotel Eat & Drink web pages for details.
  • We'll deliver to your cabin within 15 minutes.
  • There is an intercom in the room which can be used 24/7 to call Mission Control and order refreshments.
  • Please note, in some of our hotels we only have vending machines.

• How can I cancel my booking and what is your policy?

  Online cancellation is not available for YOTELAIR bookings. If you wish to cancel your booking, please contact customer services at least 24 hours before your booked arrival time (72 hours for multi-cabin bookings):

  • United Kingdom    +44 (0)207 100 1100
  • Netherlands          +31 (0)20 808 6975
  • France                   +33 (0)1 7061 7705
  • Email                     [email protected]

  For cancellations outside of customer service hours:

  • Call the above numbers and leave a message with your name and booking reference
  • Send an email and we will revert with confirmation of the cancellation. Your booking will not have been deemed cancelled or amended unless you have received confirmation

  Please note:

  • Your payment will be returned to you net of any card transaction fee
  • Within 24 hours of your booked arrival time, a refund cannot be processed
  • Refunds, if they apply will only be credited to the original card the payment was made with

• How can I tell which time slots are available?

  Cabins can be booked on the half hour or on the hour for a minimum of four hours. There is no maximum stay. If your choice is not available, the system will show you alternative options that are the nearest to your chosen times and/or cabin type.

• Can I book multiple cabins at the same time?

  You can book up to 8 cabins in a single transaction under different names providing that the dates and times for each cabin are the same.

  Amendments and cancellations for YOTELAIR bookings are not available online. If you wish to cancel your booking, please contact customer services at least 24 hours before your booked arrival time (72 hours for multi-cabin bookings).

• How fast is the free WiFi?

  Our super-fast WiFI is available in your cabin. Just connect your device and a prompt will pop up. We aim to provide a 20/20 service which means 20 mbps download and 20 mbps upload (mbps is megabits per second). We have no limit on the number of devices you can connect. For people who like techy details, we use Access Points that support “802.11ac” which is the latest WiFi technology in newer smartphones, tablets, and laptops. Our wireless network is also fully compatible with older devices. 

• Can I book on behalf of someone else?

  You will need to provide the name of the guest who will occupy the cabin. The confirmation details and booking reference will be sent to you and any further amendments or cancellations must be made by you.

  We only require one lead occupant name per cabin.

• Making Payment - debit/credit cards

  Online bookings

  Payment will be taken on completion of booking and you will receive your email confirmation immediately after. We accept the following credit & debit cards:

  • Visa Debit
  • Visa Credit
  • MasterCard Credit
  • MasterCard Debit
  • American Express
  • JCB

  We don't charge credit card fees for YOTELAIR hotels.

  Walk-in bookings

  We only accept credit & debit cards. 

• Can I extend my stay if my flight is delayed?

  You can extend you stay provided there is availability. This can be done on-site by Mission Control.

• Will I still be charged if my flight is delayed and I miss my stay?

  In the event of flight delays or disruption, there will be no refund. There may be emergency or security circumstances outside of our control where guests may be asked to evacuate. In these circumstances, no refund will be paid.

  If you need to make an airline or travel insurance claim, we can supply you with a no-show invoice. 

• Do you provide car parking?

  • YOTELAIR London Heathrow Holiday Extras
  • YOTELAIR London Gatwick Holiday Extras
  • YOTELAIR Amsterdam Schiphol Holiday Extras
  • YOTELAIR Charles de Gaulle Holiday Extras

keyboard_arrow_down YOTEL New York

• Hotel address and transport

  Hotel address

  • YOTEL New York, 570 Tenth Avenue at W 42nd Street, New York, NY 10036, USA

  Transport

  • The nearest metro/tube to the hotel is Times Square – 42nd Street / Port Authority Bus Terminal which is two blocks east of YOTEL New York on 42nd Street. It is a subway station complex located under Times Square and the Port Authority Bus Terminal, at the intersection of 42nd Street, Seventh and Eighth Avenues, and Broadway in Midtown Manhattan. The A,C,E lines go through there
  • We do not offer a free shuttle/taxi service from local airports. Both JFK and EWR airports have standard fees into Manhattan for taxis, plus toll charges and tips
  • Taxi service can be arranged by contacting the hotel directly (+1 646 449 7700) prior to arrival, or by visiting Ground Control on the ground floor

• Checking in and checking out

  At YOTEL, we like you to be able to make the most of your time. We’ve replaced the traditional front desk with check in and out kiosks for a seamless stay cutting out all the queuing. You can access them 24/7 and should you need any assistance, the Mission Control crew is available round the clock too. Our standard check-in time is any time after 3pm and check-out is any time before 11am. We offer early check-in if available upon arrival, and late check-out if available for a small fee.

• How do I cancel a booking and what is your policy?

  Best Available/Flexible Rate: Your card will not be charged when you book. You can cancel free of charge 48 hours before your check-in date
  Prepaid Non-Refundable Rate: Your card will be charged in full when you book. No refunds can be given for cancellation or change of dates.
  Other promotional rates may have different payment and cancellation conditions.

• Facility fee, tax and temporary hold fee explained

  Facility Fee

  A $40 USD (plus tax) per night is added to your booking for:

  • Access to ‘FOUR,’ our expansive 15,000 sqft open public space
  • Seasonal cultural events
  • Complimentary super-fast WiFi
  • Co-working spaces
  • 24-hour gym

  The Facility Fee applies to bookings made via:

  • The website
  • The contact centre
  • Online Travel Agencies (OTAs) including Expedia and Booking.com

  The Facility Fee is not applied to the following:

  • Group rooms (on a negotiated rate)
  • Negotiated business Transient
  • Contracted business
  • Hotel special rates

  Tax

  The following City, State and Local tax is added to your booking:

  • City and State tax: 14.75%
  • Hotel occupancy fee: $2 per night
  • Javits tax: $1.50 per night

  We don’t charge any credit card fees.

  Temporary Hold Fee

  • We require a mandatory incidental deposit of $50 per night, payable by credit card or debit card when you arrive. We will release all unused portions of the deposit immediately upon checkout. If paying by debit card, please be aware that your financial institution will treat the deposit as a charge.
  • If you're staying in the VIP King Suite View or the Penthouse Suite King, we require a $500.00 per night hold for incidentals along with a signed party policy contract
  • Debit and credit cards will be authorised at check-in for the amount of your stay
  • The authorisation will hold funds until check out, at which time the amount actually incurred during the stay will be charged
  • Authorised amounts may take up to 15 days after departure to be released by your bank

• Do you have Wheelchair accessible cabins?

  We offer a range of ADA compliant cabins. Please get in touch to find out more:

  Reservations
  Phone: +1 646 449 7700 (Monday – Friday, 9am – 5pm EST)
  Email: [email protected]

• Do you have any connected cabins?

  We don’t have cabins with connecting doors, however we can try to allocate cabins next door to each other or on the same floor. Please get in touch to find out more:

  Reservations
  Phone: +1 646 449 7700 (Monday – Friday, 9am – 5pm EST)
  Email: [email protected]

• Will YOTEL store luggage?

  We offer luggage/item storage for guests with our trusted YOBOT on a first-come, first-served basis with a maximum of one bin per occupied room and at a small charge of $2 fee per luggage/item (cash only). Our Ground Control Crew is available to assist you. If YOBOT is full, or if your luggage is too large or you have additional items to store, we also have a separate space where we would be happy to store your belongings.  

• Do you offer room service?

  We have a food-to-go option that allows guests to order from Green Fig, pick up and dine in their cabins. Turn to Channel 71 on your cabin TV to see a full list of offerings.

• How fast is the free WiFi?

  Our super-fast WiFI is available anywhere on property. Just connect your device and a prompt will pop up. We aim to provide a 10/5 service which means 10 mbps download and 5 mbps upload (mbps is megabits per second). We have no limit on the number of devices you can connect. For people who like techy details, we use Access Points that support “802.11ac” which is the latest WiFi technology in newer smartphones, tablets, and laptops. Our wireless network is also fully compatible with older devices. 

• Do cabins have rollaways or cots?

  We do not offer rollaways. Pack and play/cots are available at no extra cost. They are subject to availability and fit into certain cabin types, please request when making your booking.

• Business centre / gym

  • PCs and print capabilities are free to use located opposite Mission Control on 'FOUR'. If you need to print anything, Mission Control will be happy to help.
  • The gym is open 24/7 on 'FOUR'. This is fitted with state of the art fitness equipment. Mission Control can arrange a fitness instructor if required.

• Can I ship items to the hotel?

  We can accept packages on your behalf. All items should be addressed to the registered guest and where possible state the date of check-in. Due to limited storage space, shipments should not arrive any earlier than 3 days prior to arrival. Stored packages must be picked up within 48 hours.

• Do you offer guest laundry facilities?

  Let us take care of your finest threads. Just fill the laundry bag in your cabin, select your service type, and drop it at Mission Control on 'FOUR.' Like magic, your laundry will reappear in your cabin, good as new. Service is available seven days a week. Pricing and timing information is available at Mission Control.

• Do you offer special group rates?

  Contact our team to find out more about group, corporate or wedding stays:

  Groups and corporate
  Phone: +1 646 449 7712
  Email: [email protected]

• If I have questions about my invoice, who do I speak to?

  Mission Control on 'FOUR' can answer any questions you have about your invoice. 

  Already checked out? Call us on +1 646 449 7700.

• What is the minimum check in age?

  You must be 21 years of age to check-in at YOTEL New York.

• Do you have on-site parking?

  Our vehicle entrance is located at 475 West 41st Street, between Dyer and 10th Ave. Note that this is a public garage run by MPG, not YOTEL. The standard rate is $45.00 for 24 hours, with direct hotel access via the elevator to Ground Control for check-in, or 'FOUR' for dining, bar and terrace. Valet parking is $62.00 for 24 hours. SUV parking is an additional $6.00 for both options. You can contact MPG parking on +1 212-594-2000. Note that there is no 'in-and-out privilege,' - once you leave your vehicle in place, it's there for the duration of your stay. If you want to drive in and out during your stay, you will need to make separate parking reservations.

• Where can I report a lost or stolen item at YOTEL New York?

  If you have lost or left an item at the Yotel New York, follow these steps:

  1. Visit ilostmystuff.com
  2. Click on the orange tab
  3. Type in identification number 53081  

  Have further questions? Please email [email protected]

keyboard_arrow_down YOTEL Boston

• Hotel address and transport

  Hotel address

  • YOTEL Boston, 65 Seaport BLVD, Boston, MA 02210

  Transport
  

  • The MBTA Silver Line is less than five minutes walk from the hotel
  • Boston Logan Airport is 3 stops away 
  • Boston South Station only 1 stop away
  • We do not offer any shuttle service
  • Taxis can be ordered from Mission Control

• Checking in and checking out

  At YOTEL, we like you to be able to make the most of your time. We’ve replaced the traditional front desk with check in and out kiosks for a seamless stay cutting out all the queuing. You can access them 24/7 and should you need any assistance, the Mission Control crew is available round the clock too. Our standard check-in time is any time after 3pm and check-out is any time before 11am. We offer early check-in if available upon arrival, and late check-out if available for a small fee.

• How do I cancel a booking and what is your policy?

  Best Available/Flexible Rate: Your card will not been charged when you book. You can cancel free of charge up to 6pm on the day before your arrival date otherwise you will be charged the first night's stay.
  Prepaid Non-Refundable Rate: Your card will be charged in full when you book. No refunds can be given for cancellation or change of dates.
  Other promotional rates may have different payment and cancellation conditions.

• Tax and temporary hold fee explained

  Pricing for hotels in Boston are subject to 14.45% tax:

  • Room occupancy: 5.7%
  • City tax: 6.0%
  • Convention center tax: 2.75%

  There is also food and beverage tax:

  Food and beverage tax:

  • Massachusetts sale and use tax: (food and beverage) 7.0%

  We don’t charge any credit card fees.

  Temporary Hold Fee

  • A $75 temporary hold for incidentals is taken per cabin, per day and is released at check-out
  • Debit and credit cards will be authorised at check-in for the amount of your stay
  • The authorisation will hold funds until check out, at which time the amount actually incurred during the stay will be charged
  • Authorised amounts may take up to 15 days after departure to be released by your bank

• Do you have Wheelchair accessible cabins?

  We offer a range of ADA compliant cabins including Premium Queen & First King. Please get in touch to find out more:

  Reservations
  Phone: +1 617 377 4747 (Monday to Friday 8:30am - 6:30pm EST)
  Please note this is a toll-free number for the US, Canada, Virgin Islands & Puerto Rico
  Email: [email protected]

• Do you have any connected cabins?

  We have limited interconnecting cabins available. Please get in touch to find out more:

  Reservations
  Phone: +1 617 377 4747 (Monday to Friday 8:30am - 6:30pm EST)
  Please note this is a toll-free number for the US, Canada, Virgin Islands & Puerto Rico
  Email: [email protected]

• Will YOTEL store luggage?

  You can store you luggage with Mission Control located on the Ground Level.

• Do you offer room service?

  We do not offer room service, however you can purchase food from Club Lounge, Sky Lounge or the vending machine and take it to your cabin.

• How fast is the free WiFi?

  Our super-fast WiFI is available anywhere on property. Just connect your device and a prompt will pop up. We aim to provide a 20/20 service which means 20 mbps download and 20 mbps upload (mbps is megabits per second). We have no limit on the number of devices you can connect. For people who like techy details, we use Access Points that support “802.11ac” which is the latest WiFi technology in newer smartphones, tablets, and laptops. Our wireless network is also fully compatible with older devices.

• Do cabins have rollaways or cots?

  Rollaways and cots can be requested for some cabin types, subject to availability. Please request when making your booking.

• Business centre / gym

  • PCs and print capabilities are free to use located opposite Mission Control on Ground Level. If you need to print anything, Mission Control will be happy to help.
  • The gym is open 24/7. This is fitted with state of the art fitness equipment. Mission Control can arrange a fitness instructor if required.

• Do you offer guest laundry facilities?

  Let us take care of your finest threads. Just fill the laundry bag in your hotel cabin, select your service type, and drop it at Mission Control prior to 10am. Like magic, your laundry will reappear in your cabin, after 6pm the same day. Service is available seven days a week. Pricing and timing information is available on the laundry slip or at Mission Control.

• Do you offer special group rates?

  Contact our team to find out more about group, corporate or wedding stays:

  Groups and corporate
  Phone +1 617 377 4606
  Email: [email protected]

• If I have questions about my invoice, who do I speak to?

  Mission Control on Ground Level can answer any questions you have about your invoice. 

  Already checked out? Call us on +1 617 377 4747.

• What is the minimum check in age?

  You must be 21 years of age to check-in at YOTEL Boston.

• Do you have on-site parking?

  Valet parking is located in front of the hotel on Seaport Blvd and is $49.00 per night with unlimited in and out privileges until 3pm on day of departure. An additional $15.00 charge will be applied from 3pm to 2am. Day use valet is $30.00 until 2am. Please note valet parking is operated by a third party and these rates are correct at time of publishing. Self-parking garages are available in the Seaport district but are not affiliated with the YOTEL Boston.

• Where can I report a lost or stolen item at YOTEL Boston?

  Please contact the YOTEL Boston +1 617 377 4647 and speak with a crew member.

• Can I bring outside alcohol onto the property?

  In accordance with the general laws of the Commonwealth of Massachusetts and the City of Boston, we cannot allow patrons to bring outside alcoholic beverages onto our premises including but not limited to guest cabins. We have secured storage options at Mission Control where guests can store any alcoholic beverages throughout their stay at no charge.

• Delivery of letters and / packages

  We can accept packages on your behalf. All items should be addressed to the registered guest and where possible, state the date of check-in/ due to limited storage space, shipments should not arrive any earlier than 3 days prior to arrival. Any package that arrives earlier than 3 days is subject to a $40 holding fee. Stored packages must be picked up within 48 hours of guest arrival. Any package left over 48 hours without being claimed is subject to a $20 per day storage fee for a maximum of 7 days. After 7 days, the package will be sent to the Lost and Found department where it will be held for 30 days. If the package is still unclaimed, it will be donated or discarded.

  If you need to send something to the hotel, FedEx and USPS deadlines for all outgoing shipments is 11am Monday – Friday, and we don’t have outgoing deliveries over the weekend.

  Package delivery hours: Monday – Saturday 6am -8pm

  Outgoing package hours: Monday – Saturday 6am – 12pm

  Package handling charges apply for incoming and outgoing letters and packages:

  • 0-15 lbs.              $5
  • 16-30 lbs.            $15
  • 31-50 lbs.            $20
  • 51-80 lbs.            $30
  • 81-100 lbs.          $40
  • 101-150 lbs.       $50
  • Over 151 lbs.      $100

keyboard_arrow_down YOTEL Singapore

• Hotel address and transport

  Hotel address

  • YOTEL Singapore, 366 Orchard Road, Singapore, 238904

  Taxi

  • YOTEL Singapore is approximately a 30-minute drive by taxi from Changi Airport and generally costs between S$20 and S$40
  • Let your taxi driver know that the entrance to our hotel is via Claymore Hill
  • All taxi fares go by meter and there is an additional airport surcharge for all rides originating from the airport

  Train

  • You can buy a single ride ticket or an EZ-Link card (for multiple rides) from all train stations
  • To get to the train station, go to Terminal 2 or 3 at Changi Airport. Exit at Orchard station
  • YOTEL Singapore is about 10 minutes’ walk from Orchard station

  Bus

  • A single fare from the city via public bus 36 costs around S$2.50 and it takes about an hour
  • No change will be given so you’ll need to prepare exact fare
  • Alternatively, you can buy an EZ-Link card for multiple rides from the Changi Airport train station, you can also use the EZ-Link card for train rides. Alight at the bus stop in front of the Royal Thai Embassy on Orchard road
  • YOTEL Singapore is just 5 minutes away from the bus stop

• Checking in and checking out

  At YOTEL, we like you to be able to make the most of your time. We’ve replaced the traditional front desk with check in and out kiosks for a seamless stay cutting out all the queuing. You can access them 24/7 and should you need any assistance, the Mission Control crew is available round the clock too. Our standard check-in time is any time after 2pm and check-out is any time before 12pm. We’ll be happy to look after your luggage if you want to go out and explore. We offer early check-in and late check-out when available for a small fee.

• How do I cancel a booking and what is your policy?

  Best Available/Flexible Rate: Your card will not be charged when you book. You can cancel free of charge 48 hours before your check-in date
  Prepaid Non-Refundable Rate: Your card will be charged in full when you book. No refunds can be given for cancellation or change of dates.
  Other promotional rates may have different payment and cancellation conditions.

• Tax and temporary hold fee explained

  Tax

  Pricing for hotels in Singapore are subject to 17.7% tax:

  • 10% Service Charge (mandatory fee)
  • 7% Goods & Services Tax (GST)

  We don’t charge any credit card fees at YOTEL Singapore.

  Temporary Hold Fee

  • YOTEL Singapore reserves the right to collect, through pre-authorization, at least S$ 100 per room as deposit for incidentals or damage. 
  • A $100 temporary hold fee for incidentals is taken per cabin for the 1^st night. For subsequent nights, a $50 temporary hold fee is collected per cabin, per night. The incidental fees will be released during the check-out.
  • A pre-authorization will place the pre-authorized amount in a holding-state and temporarily reduce one's credit card limit, but it is NOT a transaction charge and will not be reflected in one's credit card statement.  
  • Depending on one's credit card bank's set up, the pre-authorized amount will be released typically after 14 days. 
  • For assurance, guests whose credit cards have been pre-authorized are encouraged to check with their respective credit card bank to:
    • Confirm the above understanding of pre-authorization;
    • Confirm that a pre-authorization - and NOT a charge - has been performed; and
    • Affirm the pre-authorized amount and when it will be released as scheduled.
  • Debit Cards: For guests holding a debit card, the hotel will perform a sale transaction on the total incidental charges. Any balance amounts will be refunded according after the departure in SGD.

• Do you have Wheelchair accessible cabins?

  We offer a range of ADA compliant cabins. Please get in touch to find out more:

  Reservations
  Phone: +65 6866 8000
  Email: [email protected]
  

• Do you have any connected cabins?

  Some of our cabins feature connecting doors. Please get in to find out more:

  Reservations
  Phone: +65 6866 8000
  Email: [email protected]
  

• Will YOTEL store luggage?

  Our Mission Control Crew can help you store your luggage while you explore the city!

• Do you offer room service?

  We have a food-to-go option that allows guests to order from our restaurant on 'TEN' for pick up and dine in their cabins.

• How fast is the free WiFi?

  Our WiFI is available in all cabins and in the public areas on ‘TWO’ and TEN’. Just connect your device and a prompt will pop up. We aim to provide a 5/5 service which means 5 mbps download and 5 mbps upload (mbps is megabits per second). We have no limit on the number of devices you can connect. For people who like techy details, we use Access Points that support wireless AC which is the latest WiFi technology in newer smartphones, tablets, and laptops. Our wireless network is also fully compatible with older devices.

• Do cabins have rollaways or cots?

  We do not offer rollaways. Cots are available at no extra cost. They are subject to availability and only fit into certain cabin types. Please request when making your booking.

• Gym

  Our hotel gym is conveniently located on 'TEN' with floor to ceiling windows and lots of light. It is open 24/7, just in case you want to get a late night or early morning workout in. This state of the art gym features a variety of brand new equipment to help you break a sweat and work up a great appetite for life.

• Do you offer guest laundry facilities?

  Let us take care of your finest threads. Just fill the laundry bag in your hotel room, select your service type,call us from your cabin and let us know before 9.30am for same day return. Like magic, your laundry will reappear in your cabin, good as new. Service is available seven days a week. Pricing and timing information is available at Mission Control.

• What is the minimum check in age?

  You must be 18 years of age to check-in at YOTEL Singapore. All children under the age of 18 must be accompanied by an adult.

• Do you offer special group rates?

  Contact our team to find out more about group, corporate or wedding stays:

  Groups and corporate 
  Phone: +65 6866 8000
  Email: [email protected]

• If I have questions about my invoice, who do I speak to?

  Mission Control on 'TWO' answer any questions you have about your invoice. 

• Do you have on-site parking?

  We have several floors of parking within our hotel. The entrance to the car park is located directly next to the hotel entrance. Please note that charges for parking are not included in your booking. You can obtain a one-time exit pass at a cost of S$20 from Mission Control if required. Season parking is S$750 per quarter. Please note there is 10 minutes only grace period. All rates are subject to GST. Our hourly parking rates are:

  • Mon - Fri (7am - 5pm) and Sat (7am - 12noon): S$3.00 for 1st hour or part thereof and S$1.50 for subsequent 1/2 hour or part thereof
  • Mon - Fri (after 5pm) and Sat (after 12noon), Sun & Public Holiday: S$4.00 per entry

keyboard_arrow_down YOTEL San Francisco

• Hotel address and transport

  Hotel address

  • 1095 Market Street, San Francisco, CA 94103, USA

  San Francisco Int'l Airport

  • San Francisco International is 14 miles/21km from the hotel
  • Taxis to downtown San Francisco from the airport takes 20 - 30 minutes at a cost of around $40 - $65
  • For shuttle service information, visit San Francisco International Airport

  Oakland Int'l Airport

  • Oakland International is 19 miles/30km from the hotel
  • Taxis to downtown San Francisco from the airport takes 35 - 60 minutes at a cost of around $50 - $70
  • For shuttle service information, visit Oakland International Airport

  Public Transport

  • By train: the Cal Train Station is located at 700 4th Street, 1.3 miles/ 2km and is 30 minutes walk from the hotel
  • By cable car: the cable car is located on the corner of Powell and Market Street, 0.4 miles/0.6km and is 8 minutes walk from the hotel
  • By ferry: the Ferry Building is located on 1 Sausalito at the end of Market Street (east side), 1.6 miles/2.6km and is 30 minutes walk from the hotel

• Checking in and checking out

  At YOTEL, we like you to be able to make the most of your time. We’ve replaced the traditional front desk with check in and out kiosks for a seamless stay cutting out all the queuing. You can access them 24/7 and should you need any assistance, the Mission Control crew is available round the clock too. Our standard check-in time is any time after 3pm and check-out is any time before 11am. We offer early check-in and late check-out when available for a small fee. We’ll be happy to look after your luggage if you want to go out and explore.

• How do I cancel a booking and what is your policy?

  Best Available/Flexible Rate: Your card will not been charged when you book. You can cancel free of charge 48 hours before your check-in date.
  Prepaid Non-Refundable Rate: Your card will be charged in full when you book. No refunds can be given for cancellation or change of dates.
  Other promotional rates may have different payment and cancellation conditions.

• Tax and temporary hold fee explained

  Tax

  Room occupancy tax is 16.445% of your room rate:

  • Lodging tax: 14%
  • Tourism improvement tax: 1%
  • Mascone convention center tax: 1.25%
  • US tourism fee: 0.195%

  We don’t charge any credit card fees.

  Temporary Hold Fee

  • A $75 temporary hold for incidentals is taken per cabin, per day and is released at check-out
  • Debit and credit cards will be authorised at check-in for the amount of your stay
  • The authorisation will hold funds until check out, at which time the amount actually incurred during the stay will be charged
  • Authorised amounts may take up to 15 days after departure to be released by your bank

• Do you have Wheelchair accessible cabins?

  We offer a range of ADA compliant cabins including Premium Queen Plus & Premium Queen Plus Bunk. Please get in touch to find out more:

  Reservations
  Phone: +41 5938 6669
  Email: [email protected]

• Do you have any connected cabins?

  We don’t have cabins with connecting doors, however we can try to allocate cabins next door to each other or on the same floor. Please get in touch to find out more:

  Reservations
  Phone: +41 5938 6669
  Email: [email protected]

• Will YOTEL store luggage?

  You can store you luggage with Mission Control located on the Ground Level.

• Do you offer room service?

  We have a food-to-go option that allows guests to order from the restaurant.

• How fast is the free WiFi?

  Our super-fast WiFI is available anywhere on property. Just connect your device and a prompt will pop up. We aim to provide a 10/5 service which means 10 mbps download and 5 mbps upload (mbps is megabits per second). We have no limit on the number of devices you can connect. For people who like techy details, we use Access Points that support “802.11ac” which is the latest WiFi technology in newer smartphones, tablets, and laptops. Our wireless network is also fully compatible with older devices. 

• Do cabins have rollaways or cots?

  Rollaways and cots can be requested for some cabin types, subject to availability. Please request when making your booking.

• Business centre / gym

  • PCs and print capabilities are free. If you need to print anything, Mission Control will be happy to help.

  • The gym is open 24/7 and is fitted with state of the art fitness equipment. Mission Control can arrange a fitness instructor if required.

• Can I ship items to the hotel?

  We can accept packages on your behalf. All items should be addressed to the registered guest and where possible state the date of check in. Due to limited storage space, shipments should not arrive any earlier than 3 days prior to arrival. Stored packages must be picked up within 48 hours and are subjected to a $20.00 per day storage fee.

• Do you offer guest laundry facilities?

  Let us take care of your finest threads. Just fill the laundry bag in your hotel room, select your service type, and drop it at Mission Control. Like magic, your laundry will reappear in your cabin, good as new. Service is available seven days a week. Pricing and timing information is available at Mission Control.

• Do you offer special group rates?

  During special events (such as citywide conventions), the hotel reserves the right to require guests with five (5) or more rooms reservations per night to enter a group contract agreement. Should the hotel require the group to do so, the hotel will notify your group. The group will have one week to enter a group agreement or cancel the group reservations.

  During non-special events, the standard group is ten (10) rooms per night

  Contact our team to find out more about group, corporate or wedding stays:

  Groups and corporate
  Phone: +1 617 377 4606
  Email: [email protected]

• If I have questions about my invoice, who do I speak to?

  Mission Control on the Ground Floor can answer any questions you have about your invoice. 

  Already checked out? Call us on +41 5938 6669.

• What is the minimum check in age?

  You must be 21 years of age to check-in at YOTEL San Francisco.

• Do you have on-site parking?

  Parking at YOTEL is easy. Valet Parking will allow you to drop off your car with us and call for it when you need it. There also are parking options nearby if you prefer, and we will direct you to the closest parking garages. 

keyboard_arrow_down YOTELAIR Amsterdam Schiphol

• Do I need a visa to access YOTEL?

  YOTELAIR Amsterdam Schiphol is located in the secure transit area of the airport (airside). To stay with us, you will need to either be in transit or be flying from Amsterdam Schiphol within 24 hours of your check in time.

• Cancellation policy

  Online cancellation is not available for YOTELAIR bookings. If you wish to cancel your booking, please contact customer services at least 24 hours before your booked arrival time (72 hours for multi-cabin bookings):

  • United Kingdom    +44 (0)207 100 1100
  • Netherlands          +31 (0)20 808 6975
  • France                   +33 (0)1 7061 7705
  • Email                     [email protected]

  For cancellations outside of customer service hours:

  • Call the above numbers and leave a message with your name and booking reference
  • Send an email and we will revert with confirmation of the cancellation. Your booking will not have been deemed cancelled or amended unless you have received confirmation

• Can I stay the night before my flight?

  You can stay the night before an early flight. You will need the following to access the hotel:

  • Your passport
  • Your YOTELAIR Amsterdam Schiphol booking confirmation
  • Proof of travel, for example your boarding card (which must be within 24 hours).

  We are located airside after security and you can only bring hand luggage with you. Schiphol Airport does not allow airlines to check in your luggage the night before a flight. You can leave your luggage at the airport 24-hour Baggage Storage and lockers on the lower ground floor in Lounge 2 landside. Please note, the following day you will have to exit the secure airside area to collect your baggage and check it in. You will then have to re-enter the secure area again to take your flight. From Lounge 2, departures go to the stairs/ lift between KLM check-in desks 8 and 9 (opposite the airport information desk), simply take the lift two floors down. From Lounge 2 arrivals find the stairs/ lift in between the Laplace express and ING cash machines and simply take the lift one floor down. Baggage storage lockers are available in a variety of sizes and can be used for up to 168 hours or 7 days. Lockers are charged at a 24-hour rate and cost varies depending on size.

keyboard_arrow_down YOTELAIR London Gatwick

• Do I need a visa to access YOTEL?

  YOTELAIR London Gatwick is located in the South Terminal which is landside with public access. If landing, you will need to be able to enter the UK in order to stay with us.

• Cancellation policy

  Online cancellation is not available for YOTELAIR bookings. If you wish to cancel your booking, please contact customer services at least 24 hours before your booked arrival time (72 hours for multi-cabin bookings):

  • United Kingdom    +44 (0)207 100 1100
  • Netherlands          +31 (0)20 808 6975
  • France                   +33 (0)1 7061 7705
  • Email                     [email protected]

  For cancellations outside of customer service hours:

  • Call the above numbers and leave a message with your name and booking reference
  • Send an email and we will revert with confirmation of the cancellation. Your booking will not have been deemed cancelled or amended unless you have received confirmation

keyboard_arrow_down YOTELAIR London Heathrow

• Do I need a visa to access YOTEL?

  YOTELAIR London Heathrow is located in Terminal 4 which is landside with public access. If landing, you will need to be able to enter the UK in order to stay with us.

• Cancellation policy

  Online cancellation is not available for YOTELAIR bookings. If you wish to cancel your booking, please contact customer services at least 24 hours before your booked arrival time (72 hours for multi-cabin bookings):

  • United Kingdom    +44 (0)207 100 1100
  • Netherlands          +31 (0)20 808 6975
  • France                   +33 (0)1 7061 7705
  • Email                     [email protected]

  For cancellations outside of customer service hours:

  • Call the above numbers and leave a message with your name and booking reference
  • Send an email and we will revert with confirmation of the cancellation. Your booking will not have been deemed cancelled or amended unless you have received confirmation

keyboard_arrow_down YOTELAIR Paris Charles de Gaulle

• Cancellation policy

  Online cancellation is not available for YOTELAIR bookings. If you wish to cancel your booking, please contact customer services at least 24 hours before your booked arrival time (72 hours for multi-cabin bookings):

  • United Kingdom    +44 (0)207 100 1100
  • Netherlands          +31 (0)20 808 6975
  • France                   +33 (0)1 7061 7705
  • Email                     [email protected]

  For cancellations outside of customer service hours:

  • Call the above numbers and leave a message with your name and booking reference
  • Send an email and we will revert with confirmation of the cancellation. Your booking will not have been deemed cancelled or amended unless you have received confirmation

• Can I stay the night before my flight?

  You can stay the night before an early flight. You will need the following to access the hotel:

  • Your passport
  • Your YOTELAIR Paris Charles de Gaulle booking confirmation
  • Proof of travel, for example your boarding card (which must be for same day or next day)

  Proceed through security and passport control in terminal two 2F/E. You will find the hotel near Gates L. The following morning, go directly to your departure gate for your flight.

  As the hotel is situated airside, it is not possible to bring large items of luggage. Alternatively, you can choose to leave your large items in baggage storage (landside) provided by Paris Charles de Gaulle Airport. Please note, the following day you will have to exit the secure airside area to collect your baggage and check it in. You will then have to re-enter the secure area again to take your flight. Your airline carrier may allow passengers to check-in luggage the night before your flight, check with your carrier for exact details.

• What baggage can I bring to the hotel?

  The hotel is located airside after security and passport control area near to boarding gates for Air France and SkyTeam. It is only possible to bring hand luggage with you. It is not possible to bring large items of luggage to the hotel. The aviation rules around liquids and container size also apply, so only take what you would usually take for hand luggage into the airside transit area. We provide shower gel, shampoo and fluffy towels in our cabins.

  If you're staying overnight before a flight, you can choose to leave your large items in baggage storage (landside) provided by Paris Charles de Gaulle Airport. Please note, the following day you will have to exit the secure airside area to collect your baggage and check it in. You will then have to re-enter the secure area again to take your flight. Your airline carrier may allow passengers to check-in luggage the night before your flight, check with your carrier for exact details.

• Once I've checked into YOTELAIR Paris Charles de Gaulle, can I leave the airport?

  You may leave the airport however will need the following to access the hotel:

  • Your passport
  • Your YOTELAIR Paris Charles de Gaulle booking confirmation
  • Proof of travel, for example your boarding card (which must be for same day or next day)

• Do I have to be checked-in for my flight to use YOTELAIR Paris Charles de Gaulle

  As long as your flight is for the same day or the next day, you can access YOTELAIR Paris Charles de Gaulle without checking into your flight. At security and passport control, you will need to show proof of travel (a boarding card and hotel booking confirmation), to access the transit area where the hotel is located.

  Most airlines flying from Paris Charles de Gaulle offer online check-in the day before or on the day of your flight. You can use our free WiFi or our handy kiosks to complete your flight online check-in. Our team at Mission Control can help you do this and can print off your boarding card if you haven’t already done so. This removes the need to exit the transit area for airline check-in. 

• Can I use YOTELAIR Paris Charles de Gaulle when transiting to another destination?

  You can use the hotel when transiting to another destination.

  If you arrive with hand baggage only via an Air France or Sky Team Alliance flight:

  • Follow the transit route towards gates 2L.
  • You may be directed through passport control, however do not go to baggage reclaim.
  • We are situated in the service area of terminal 2E near L gates.

  Arriving with luggage checked-in only as far as Paris Charles de Gaulle:

  • Your luggage needs to be re-checked in with your airline to your final destination.
  • You will need to arrive as a normal passenger and go through immigration, security and passport control.
  • Make your way to baggage reclaim and collect your luggage.
  • You can then check-in your luggage with your airline for your onward flight later that day.
  • Go back through security and passport control in terminal 2E or F with your boarding card.
  • Make your way to the hotel and then go straight to your gate when your flight is boarding.