YOTEL New York
YOTEL Boston
YOTEL Singapore
YOTEL San Francisco
YOTELAIR Amsterdam Schiphol (Airside)
YOTELAIR Paris Charles de Gaulle (Airside)
YOTELAIR London Gatwick (Landside)
London Heathrow (Landside)
General FAQs - YOTEL
We offer a non-traditional experience and have our own language for facilities at our hotels.
| Traditional Hotel | YOTEL |
|---|---|
| Rooms | Cabins |
| Foyer | Ground Control |
| Reception | Mission Control |
| Housekeeping staff | Crew |
| Engineering staff | Fix-it Crew |
| Expensive WiFi | FREE WiFi |
How do advanced purchase rates work and what are the T&Cs?
This is a pre-paid, non-changeable and non-refundable rates which are charged immediately when you book.
How do I cancel a booking and what is your policy?
Different cancellation and amendment terms and conditions may apply to different reservations, rates and cabins. Should your reservation qualify to be amended or be cancelled, you must do so 48 hours before your scheduled day of arrival. Failure to timely amend or cancel a reservation will result in a one night charge (room and tax).
How do I amend a booking made through a third party website?
You will need to contact the company you booked with to make any changes.
What forms of payment do you accept?
We accept credit cards (Visa, Mastercard, Discover and American Express), debit cards and cash. Please note a valid credit/debit card must be presented at check-in.
[email protected] membership and how to claim miles
Join our [email protected] membership programme and enjoy the following benefits:
*Membership rates ([email protected]) only apply when you book direct at YOTEL.com and not through any other website or on the phone. Not available for YOTELAIR bookings. You do not have to join [email protected] to make a booking, but if you don't you won't receive any discount or any of the above mentioned benefits. Please note that we will not sure any ID or card when you join [email protected] Your email is sufficient for us to track you in our systems, so please always use the same email when you transact with us, so we can identify you.
Earn Miles:
Join the [email protected] to earn miles with AF/KLM Flying Blue and Virgin Atlantic Flying Club. All you need to do is to enter your membership numbers in your [email protected] account, and they will be automatically added to your booking. Note that you can't use a partner airline loyalty number e.g. Delta, Emirates. This offer is only available for qualifying bookings when you book direct at YOTEL.com. If you have any queries on missing or awarded miles, please first contact your relevant Flying Blue or Flying Club helpline.
For information on our parking services, click on the links below:
Do you allow smoking at the hotels?
We have a strict non-smoking policy, and do not accept smoking anywhere on property. This includes all of our cabins and public spaces. There is at least a $500 fee that will be charged to anyone who violates our non-smoking policy.
With the exception of assistance dogs, pets are not allowed at our hotels.
If our website displays no cabins available for a specific date range, it means the hotel is full or there is a minimum restriction on the number of days available to book. For example it isn't possible to book a Saturday night only.
Do the cabins have international power sockets?
You can purchase international adaptor plugs from Mission Control which also come with two USB sockets for extra connectivity.
Do the cabins have Aircon/HVAC?
We have high-efficiency cooling and heating air conditioning in all cabins. When you arrive, the temperature will be automatically set to 72 Fahrenheit (22 Celsius) in the winter and 68 Fahrenheit (20 Celsius) in the summer with the fan on auto, but you can adjust the temperature up or down to your preference. If you want, you can turn off the fan completely. Our windows open slightly if you prefer natural circulation.
We provide the following as standard in your cabin:
Plus complimentary super-fast WiFi throughout the hotel.
We've taken some measures to try to make your stay at YOTEL as safe as possible:
What are your mattresses like?
Our adjustable 'Smartbeds' have mattresses made by Serta, they are Cool Action Gel Memory foam and are made specially for YOTEL.
We support all browsers that have high global usage, although we do our best our site may not work as well on some older browsers so you may like to consider upgrading to any of these if you are having an issue:
Unfortunately we don't support Chrome on iPhone as so few of our visitors use this combination. We recommend you use the native Safari browser on iPhones. For a wider list of popular browsers that you should consider upgrading to, please see here.
We've released version 2.2 of our YOTEL Mobile App for Apple IOS. The app covers a wide variety of services for guests staying at our hotels. Search for YOTEL in the app store.
You can use the app for the following:
You will need to create a new ID/password for the app so on first run please register in the app.
YOTEL's GDS code is 'YL'.
WiFi and internet acceptable use policy
We provide complimentary WiFi at our hotels, its use is considered as the guest agreement with the Acceptable Use Policy (AUP). YOTEL may change this Policy to reflect any variation in the law or whenever deemed necessary. The YOTEL WiFi may be used for lawful purposes only and in compliance with all current and future statutes in force. The guest agrees not to use the WiFi to send or receive materials or data which is in violation of any law or regulation or which is defamatory, offensive, abusive, indecent, obscene or in breach of confidence, privacy, trade secrets or in breach of any third party Intellectual Property rights (including copyright) or in breach of any other rights. YOTEL will always comply with local regulations. Any violations of systems or network security are prohibited, and may result in the guest facing criminal and civil liability by local authorities.
We will not share your personal information. View our full privacy policy here.
YOTEL's UK VAT number is GB108-2725-29.
General FAQs - YOTELAIR hotels
Maximum number of guests per cabin?
Standard Cabins: ideal for 1 guest, however we can accommodate 2 guests. Please note there will be limited privacy as the toilet has no door and there is just one spacious single bed.
Premium Cabins:
Family Cabin:
A baby cot can be added to the Premium Double Bunk cabin ONLY - no other bedding can be added to any other cabin type.
If you are unsure please contact customer services on +44 (0)207 100 1100.
Which cabins are suitable for disabled access?
Can children stay in the cabins?
Children are welcome at YOTELAIR.
Children under 16 must be accompanied by an adult (aged 18 or over).
Children may stay alone in YOTELAIR cabins at the discretion of their parents, however we need a signed disclaimer from the parents and a copy of the parents' passport.
Recommendations for families:
Premium Cabins:
Family Cabin:
A baby cot can be added to the Premium Double Bunk cabin ONLY - no other bedding can be added to any other cabin type.
If you are unsure please contact customer services on +44 (0)207 100 1100.
We've taken some measures to try to make your stay at YOTEL as safe as possible:
Hairdryers are available at Mission Control on request.
What power sockets are available in the cabins?
We have UK, European and US plug sockets in every cabin.
With the exception of assistance dogs, pets are not allowed at our hotels.
Can I order food and refreshments?
How can I cancel a booking and what is your policy?
Online cancellation is not available for YOTELAIR bookings. If you wish to cancel your booking, please contact customer services at least 24 hours before your booked arrival time (72 hours for multi-cabin bookings):
For cancellations outside of customer service hours:
Please note:
How can I tell which time slots are available?
Cabins can be booked on the half hour or on the hour for a minimum of four hours. There is no maximum stay. If your choice is not available, the system will show you alternative options that are the nearest to your chosen times and/or cabin type.
'Cabin' is YOTEL speak for hotel room. Our language is inspired by luxury airline travel, and our cabins are designed around our guests, taking the essential elements of luxury hotels in smaller, smart spaces.
Can I book multiple cabins at the same time?
You can book up to 8 cabins in a single transaction under different names providing that the dates and times for each cabin are the same.
Amendments and cancellations for YOTELAIR bookings are not available online. If you wish to cancel your booking, please contact customer services at least 24 hours before your booked arrival time (72 hours for multi-cabin bookings).
Our super-fast WiFI is available in your cabin. Just connect your device and a prompt will pop up. We aim to provide a 20/20 service which means 20 mbps download and 20 mbps upload (mbps is megabits per second). We have no limit on the number of devices you can connect. For people who like techy details, we use Access Points that support “802.11ac” which is the latest WiFi technology in newer smartphones, tablets, and laptops. Our wireless network is also fully compatible with older devices.
Can I book on behalf of someone else?
You will need to provide the name of the guest who will occupy the cabin. The confirmation details and booking reference will be sent to you and any further amendments or cancellations must be made by you.
We only require one lead occupant name per cabin.
Making Payment - debit/credit cards
Online bookings
Payment will be taken on completion of booking and you will receive your email confirmation immediately after. We accept the following credit & debit cards:
We don't charge credit card fees for YOTELAIR hotels.
Walk-in bookings
We only accept credit & debit cards.
Can I extend my stay if my flight is delayed?
You can extend you stay provided there is availability. This can be done on-site by Mission Control.
Will I still be charged if my flight is delayed and I miss my stay?
In the event of flight delays or disruption, there will be no refund. There may be emergency or security circumstances outside of our control where guests may be asked to evacuate. In these circumstances, no refund will be paid.
If you need to make an airline or travel insurance claim, we can supply you with a no-show invoice.
For information on our parking services, click on the links below: