Payments

I need my invoice. How can I get it?

Simply email us us your request with your last name, first name, stay dates and booking confirmation number. We'll email your invoice back to you.

Email us here.

What is the city tax?

The tourist tax is paid to the canton of Vaud. It amounts to CHF 3.00 (CHF 4.50 from 1 January 2025) and must be paid by each guest.


This tourist tax gives you free access to the EXPLORE card.

Do I have to enter my credit card number online to make a reservation? Is your booking process secure?

Yes, your credit card number is used to guarantee your booking. For your information, our system is completely secure.

Will I be charged for extra people occupying my room?

Our rooms are for single, double or triple occupancy, depending on the category. Only the tourist tax and breakfast may impact the amount on the bill.

What forms of payment do you accept?

We accept credit cards (Visa, Mastercard, Discover and American Express), debit cards and cash*. Please note a valid credit/debit card must be presented at check-in.

*The below locations are completely cashless: 

  • YOTEL Amsterdam
  • YOTEL Edinburgh
  • YOTEL Glasgow
  • YOTEL London
  • YOTEL Miami
  • YOTEL New York
  • YOTEL San Francisco
  • YOTEL Porto
  • YOTEL Tokyo Ginza
  • YOTELAIR Amsterdam Schiphol Airport
  • YOTELAIR London Gatwick Airport
  • YOTELAIR London Heathrow Airport
  • YOTELAIR Paris Charles de Gaulle Airport
  • YOTELPAD Miami