Booking

Can I extend my stay if my flight is delayed?

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Can I extend my stay if my flight is delayed?

You can extend your stay provided there is availability. This can be done on-site by Mission Control.

Can I book on behalf of someone else?

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Can I book on behalf of someone else?

You will need to provide the name of the guest who will occupy the cabin. The confirmation details and booking reference will be sent to you and any further amendments or cancellations must be made by you. We only require one lead occupant name per cabin.

Can I book multiple cabins at the same time?

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Can I book multiple cabins at the same time?

You can book up to 8 cabins* in a single transaction under different names providing that the dates and times for each cabin are the same.
*Please contact us for larger groups

Amendments and cancellations for YOTELAIR bookings are not available online. If you wish to cancel your booking, please contact customer services at least 24 hours before your booked arrival time (72 hours for multi-cabin bookings).

Email: [email protected]
Phone: +44 (0)207 100 1100

Checking in and checking out

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Checking in and checking out

At YOTEL, we like you to be able to make the most of your time. We’ve replaced the traditional front desk with check-in and out kiosks for a seamless stay cutting out all the queuing. You can access them 24/7 and should you need any assistance, the Mission Control crew is available round the clock too. Our standard check-in time is any time after 3pm and check-out is any time before 12pm. 

Tax and temporary hold fee explained

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Tax and temporary hold fee explained

Tax: pricing for hotels in Singapore is subject to the following tax:

10% Service Charge (mandatory fee)
7% Goods & Services Tax (GST)

We don’t charge any credit card fees at YOTELAIR Singapore Changi Airport.

How do I amend a booking made through a third party website?

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How do I amend a booking made through a third party website?

You will need to contact the company you booked with to make any changes.