Booking

How do I cancel a booking?

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How do I cancel a booking?

To amend or cancel a direct booking (made via YOTEL.com or through our Customer Service Representatives), please visit your My Account page or contact the hotel directly. 

Hotel contact details to be found in the Location section for each hotel.

You will need your booking reference number and the email address used to make the booking.

Fees and Taxes explained

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Fees and Taxes explained

The mandatory $23 facility fee includes access to benefits designed to perk up your trip. For when you’re ready for some YO time, make use of the hotel amenities and facilities, giving you everything you need and nothing you don’t. Expect super-fast Wi-Fi and 24/7 gym access. City, state and local tax is added to your booking. Learn more about our taxes and facility fees here.

 

    What are your cancellation policies?

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    What are your cancellation policies?

    Cancellation options vary depending on the rate which has been booked:

    Rate Cancellation Terms

    YOTEL member

    Join [email protected] when you book. Flexible modification and cancellation. Cancel free of charge up to 2pm on the same day of your check-in date

    Flexible

    Flexible modification and cancellation. Cancel free of charge up to 3pm the day prior to your check-in date

     

    Daily breakfast is included for each guest. Flexible modification and cancellation.
    Cancel free of charge up to 3pm the day prior to your check-in date

    Other promotional rates may have different payment and cancellation conditions.

    If I have questions about my invoice, who do I speak to?

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    If I have questions about my invoice, who do I speak to?

    Mission Control on Ground Level can answer any questions you have about your invoice. Already checked out? Call us on +1 617 377 4747.

    Do you offer special group rates?

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    Do you offer special group rates?

    Contact our team to find out more about group, corporate or wedding stays:

    Phone +1 617 377 4606
    Email: [email protected]

    How do I amend a booking made through a third party website?

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    How do I amend a booking made through a third party website?

    You will need to contact the company you booked with to make any changes.