General

How can I contact the hotel?

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How can I contact the hotel?

You can call the hotel on +41 22 960 78 00 or email at [email protected]

Is there early check-in?

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Is there early check-in?

Standard check-in time is 3pm. Too late? Early check-in is available but is subject to availability upon arrival. Any early check-in may be subjected to a flat fee of €20. To book and/or pay for early check-in please speak with our Mission Control crew.

Are pets allowed ?

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Are pets allowed ?

No pets are not allowed in our YOTELs. We only allow assistance animals.

What is the legal entity of YOTEL HQ?

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What is the legal entity of YOTEL HQ?

Yotel Limited

WiFi and internet acceptable use policy

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WiFi and internet acceptable use policy

We provide super-fast WiFi at our hotels. Its use is considered as the guest agreement with the Acceptable Use Policy (AUP). YOTEL may change this Policy to reflect any variation in the law or whenever deemed necessary. The YOTEL WiFi may be used for lawful purposes only and in compliance with all current and future statutes in force. The guest agrees not to use the WiFi to send or receive materials or data which is in violation of any law or regulation or which is defamatory, offensive, abusive, indecent, obscene or in breach of confidence, privacy, trade secrets or in breach of any third party Intellectual Property rights (including copyright) or in breach of any other rights. YOTEL will always comply with local regulations. Any violations of systems or network security are prohibited, and may result in the guest-facing criminal and civil liability by local authorities.  We will not share your personal information. View our full privacy policy.

YOTEL's VAT Number

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YOTEL's VAT Number

YOTEL's UK VAT number is GB108-2725-29.

YOTEL's GDS code

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YOTEL's GDS code

YOTEL's GDS code is 'YL'. 

Do you allow smoking at the hotels?

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Do you allow smoking at the hotels?

We have a strict non-smoking policy, and do not accept smoking anywhere on property. This includes all of our rooms and public spaces. There is at least a $250* fee that will be charged to anyone who violates our non-smoking policy.

*This can be higher at specific hotels

Can I pay with cash at YOTEL?

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Can I pay with cash at YOTEL?

Some of our YOTELs and YOTELAIRs are completely cashless:

  • YOTEL Amsterdam
  • YOTEL Edinburgh
  • YOTEL Geneva Lake
  • YOTEL Glasgow
  • YOTEL London
  • YOTEL Miami
  • YOTEL New York
  • YOTEL San Francisco
  • YOTEL Porto (going cashless soon)
  • YOTELAIR Amsterdam Schiphol Airport
  • YOTELAIR London Gatwick Airport
  • YOTELAIR Paris Charles de Gaulle Airport
  • YOTELPAD Miami
  • YOTELPAD Park City

Cash payments can still be used at the remainder of our hotels