Does YOTEL have an app?
Yes! Our app is available to download free via the Apple Store and Google Play. Download the YOTEL app for contactless check-in, access your SmartKey, browse and order from our menus, make a booking or simply have a quick YOCHAT.
*App features may vary depending on hotel
Checking in and checking out
At YOTEL, we like you to be able to make the most of your time. We’ve replaced the traditional front desk with self-service stations for a seamless stay, cutting out all the queuing. You can access the stations 24/7 and the Mission Control crew is available round the clock should you need any help. Our standard check-in time is any time after 3pm and check-out is any time before 11am. We’ll be happy to look after your luggage if you want to go out and explore.
What is the legal entity?
YAT Yuen Hong Company Limited
What is the minimum check in age?
This varies depending on local regulations. Details can be found on the specific hotel pages.
Will YOTEL store luggage?
Our Mission Control Crew can help you store your luggage while you explore the city!
Hotel address and transport
366 Orchard Road,
What is the legal entity of YOTEL HQ?
WiFi and internet acceptable use policy
We provide super-fast WiFi at our hotels, its use is considered as the guest agreement with the Acceptable Use Policy (AUP). YOTEL may change this Policy to reflect any variation in the law or whenever deemed necessary. The YOTEL WiFi may be used for lawful purposes only and in compliance with all current and future statutes in force.
YOTEL's VAT Number
YOTEL's UK VAT number is GB108-2725-29.
YOTEL's GDS code
YOTEL's GDS code is 'YL'.
We've taken some measures to try to make your stay at YOTEL as safe as possible. Naturalmat supply our mattresses which are organic and made of natural fibre, with hypoallergenic/anti-microbial fill made of coir, lambswool and latex. All our pillows and duvets are made of hypoallergenic fibre. All cleaning products are environmentally safe and non-toxic. Carpets are cleaned using a ‘true – stem’ extraction cleaning machine that sanitises and kills all kinds of bacteria and germs.
Do you allow smoking at the hotels?
We have a strict non-smoking policy, and do not accept smoking anywhere on property. This includes all of our cabins and public spaces. There is at least a $250* fee that will be charged to anyone who violates our non-smoking policy.
*This can be higher at specific hotels
Can I pay with cash at YOTEL?
Some of our YOTELs and YOTELAIRs are completely cashless:
YOTEL Porto (going cashless soon)
YOTELAIR Amsterdam Schiphol Airport
YOTELAIR London Gatwick Airport
YOTELAIR London Heathrow Airport
YOTELAIR Paris Charles de Gaulle Airport
YOTELPAD Park City
Cash payments can still be used at the remainder of our hotels
Can I bring my pet with me?
YOTEL has a no pet policy, guide and service dogs are of course allowed, you must let us know if you intend to bring your dog with you in advance of your arrival.
Please also check carefully our general terms and conditions for detailed information on our policies for the information you’ll need to know before or during your stay.