How do I cancel a booking?
To amend or cancel a direct booking (made via YOTEL.com or through our Customer Service Representatives), please visit your My Account page or contact the hotel directly.
Hotel contact details to be found in the Location section for each hotel.
You will need your booking reference number and the email address used to make the booking.
Fees and Taxes explained
Security Deposit: There is a $75.00 per night incidental hold / security deposit that is taken upon arrival. This is a temporary hold and will be released back to your original form of payment after check-out.
Facility Fee: Our mandatory $35 plus tax facility fee includes a range of on-site and off-site amenities designed to perk up your trip. View more details here.
What are your cancellation policies?
Cancellation options vary depending on the rate which has been booked:
|Join [email protected] when you book. Flexible modification and cancellation. Cancel free of charge up to 2pm on the same day of your check-in date|
|Flexible modification and cancellation. Cancel free of charge up to 3pm the day prior to your check-in date|
Other promotional rates may have different payment and cancellation conditions.
Do you offer special group rates?
How do I amend a booking made through a third party website?
You will need to contact the company you booked with to make any changes.