Can I extend my stay if my flight is delayed?
You can extend your stay provided there is availability. This can be done on-site by Mission Control.
Can I book on behalf of someone else?
You will need to provide the name of the guest who will occupy the cabin. The confirmation details and booking reference will be sent to you and any further amendments or cancellations must be made by you. We only require one lead occupant name per cabin.
Can I book multiple cabins at the same time?
You can book up to 8 cabins* in a single transaction under different names providing that the dates and times for each cabin are the same.
*Please contact us for larger groups
Amendments and cancellations for YOTELAIR bookings are not available online. If you wish to cancel your booking, please contact customer services at least 24 hours before your booked arrival time (72 hours for multi-cabin bookings).
Email: [email protected]
Phone: +44 (0)207 100 1100
How do I cancel a booking and what is your policy?
Online cancellation is not available for YOTELAIR bookings. If you wish to cancel your booking, please contact customer services at least 24 hours before your booked arrival time (72 hours for multi-cabin bookings):
United Kingdom +44 (0)207 100 1100
Netherlands +31 (0)20 808 6975
France +33 (0)1 7061 7705
Email [email protected]
For cancellations outside of customer service hours, call the above numbers and leave a message with your name and booking reference. Send an email and we will revert with confirmation of the cancellation. Your booking will not have been deemed cancelled or amended unless you have received confirmation.
How do I amend a booking made through a third party website?
You will need to contact the company you booked with to make any changes.