Can I extend my stay if my flight is delayed?
You can extend your stay provided there is availability. This can be done on-site by Mission Control.
Can I book on behalf of someone else?
You will need to provide the name of the guest who will occupy the cabin. The confirmation details and booking reference will be sent to you and any further amendments or cancellations must be made by you. We only require one lead occupant name per cabin.
Can I book multiple cabins at the same time?
You can book up to 8 cabins* in a single transaction under different names providing that the dates and times for each cabin are the same.
*Please contact us for larger groups
Amendments and cancellations for YOTELAIR bookings are not available online. If you wish to cancel your booking, please contact customer services at least 24 hours before your booked arrival time (72 hours for multi-cabin bookings).
Email: [email protected]
Phone: +44 (0)207 100 1100
Can I use this hotel when transiting to another destination?
You can use the hotel when transiting to another destination. If you arrive with hand baggage only via an Air France or Sky Team Alliance flight, follow the transit route towards gates 2L. You may be directed through passport control, however, do not go to baggage reclaim. We are situated in the service area of terminal 2E near L gates.
If you are arriving with luggage checked-in only as far as Paris Charles de Gaulle, your luggage needs to be re-checked in with your airline to your final destination. You will need to arrive as a normal passenger and go through immigration, security and passport control. Make your way to baggage reclaim and collect your luggage. You can then check-in your luggage with your airline for your onward flight later that day. Go back through security and passport control in terminal 2E or F with your boarding card. Make your way to the hotel and then go straight to your gate when your flight is boarding.
Do I have to be checked-in for my flight to use this hotel?
As long as your flight is for the same day or the next day, you can access YOTELAIR Paris Charles de Gaulle without checking into your flight. At security and passport control, you will need to show proof of travel (a boarding card and hotel booking confirmation), to access the transit area where the hotel is located. Most airlines flying from Paris Charles de Gaulle offer online check-in the day before or on the day of your flight. You can use our free WiFi or our handy kiosks to complete your flight online check-in. Our team at Mission Control can help you do this and can print off your boarding card if you haven’t already done so. This removes the need to exit the transit area for airline check-in.
Can I stay the night before my flight?
You can stay the night before an early flight. You will need the following to access the hotel: your passport, your YOTELAIR Paris Charles de Gaulle booking confirmation and proof of travel, for example your boarding card (which must be for same day or next day). Proceed through security and passport control in terminal two 2F/E. You will find the hotel near Gates L. The following morning, go directly to your departure gate for your flight. As the hotel is situated airside, it is not possible to bring large items of luggage. Alternatively, you can choose to leave your large items in baggage storage (landside) provided by Paris Charles de Gaulle Airport. Please note, the following day you will have to exit the secure airside area to collect your baggage and check it in. You will then have to re-enter the secure area again to take your flight. Your airline carrier may allow passengers to check-in luggage the night before your flight, check with your carrier for exact details.
How do I cancel a booking and what is your policy?
Online cancellation is not available for YOTELAIR bookings. If you wish to cancel your booking, please contact customer services at least 24 hours before your booked arrival time (72 hours for multi-cabin bookings):
United Kingdom +44 (0)207 100 1100
Netherlands +31 (0)20 808 6975
France +33 (0)1 7061 7705
Email [email protected]
For cancellations outside of customer service hours, call the above numbers and leave a message with your name and booking reference. Send an email and we will revert with confirmation of the cancellation. Your booking will not have been deemed cancelled or amended unless you have received confirmation.
How do I amend a booking made through a third party website?
You will need to contact the company you booked with to make any changes.