General

Does YOTEL have an app?

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Does YOTEL have an app?

Yes! Our app is available to download free via the Apple Store and Google Play. Download the YOTEL app for contactless check-in, access your SmartKey, browse and order from our menus, make a booking or simply have a quick YOCHAT.

*App features may vary depending on hotel

When should I book at YOTEL Istanbul Airport landside?

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When should I book at YOTEL Istanbul Airport landside?

Arriving via domestic &  departing via domestic flights
Arriving via domestic & departing via international
Arriving via domestic, before leaving the airport
Arriving via international & departing via domestic flight

When should I book at YOTELAIR Istanbul Airport airside?

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When should I book at YOTELAIR Istanbul Airport airside?

Arriving via international & departing via international flight (transit)
Departing with an international flight and was able to check-in their luggages

Once I've checked in, can I leave the airport?

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Once I've checked in, can I leave the airport?

You may leave the airport when staying at YOTEL Istanbul Airport (Landside).

Checking in and checking out

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Checking in and checking out

At YOTEL, we like you to be able to make the most of your time. We’ve replaced the traditional front desk with check-in and out kiosks for a seamless stay cutting out all the queuing. You can access them 24/7 and should you need any assistance, the Mission Control crew is available round the clock too. Our standard check-in time is any time after 2pm and check-out is any time before 12pm.

What baggage can I bring to the hotel?

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What baggage can I bring to the hotel?

YOTEL Istanbul Airport (Landside) is located on the landside of the main terminal building. You may bring all travel luggage with you to the hotel include large items of luggage and hand luggage. You can store your luggage with Mission Control located on the ground floor. Please note there is limited storage in your cabin. The hotel is located before security and passport control next to the check-in counters. You will find the entrance of the hotel opposite terminal door entrance 7.

How do I get to YOTEL Istanbul Airport (Landside)?

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How do I get to YOTEL Istanbul Airport (Landside)?

YOTEL Istanbul Airport (Landside) is located on the Departures floor within the main terminal building, opposite the terminal entrance #7 and next to the check-in counter “R”. If you arrived at Istanbul Airport via a domestic flight, you are on the landside and please DO NOT GO THROUGH THE PASSPORT CONTROL. If you are coming to the Airport via an international flight, you are on the airside, please GO THROUGH THE PASSPORT CONTROL and reach landside where you can have access to the landside of the hotel. (For this you will need a valid Turkey visa).

What is the minimum check in age?

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What is the minimum check in age?

This varies depending on local regulations. Details can be found on the specific hotel pages.

What is the legal entity of YOTEL HQ?

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What is the legal entity of YOTEL HQ?

Yotel Limited

WiFi and internet acceptable use policy

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WiFi and internet acceptable use policy

We provide super-fast WiFi at our hotels, its use is considered as the guest agreement with the Acceptable Use Policy (AUP). YOTEL may change this Policy to reflect any variation in the law or whenever deemed necessary. The YOTEL WiFi may be used for lawful purposes only and in compliance with all current and future statutes in force.

YOTEL's VAT Number

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YOTEL's VAT Number

YOTEL's UK VAT number is GB108-2725-29.

YOTEL's GDS code

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YOTEL's GDS code

YOTEL's GDS code is 'YL'. 

Allergies?

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Allergies?

We've taken some measures to try to make your stay at YOTEL as safe as possible. Naturalmat supply our mattresses which are organic and made of natural fibre, with hypoallergenic/anti-microbial fill made of coir, lambswool and latex. All our pillows and duvets are made of hypoallergenic fibre. All cleaning products are environmentally safe and non-toxic. Carpets are cleaned using a ‘true – stem’ extraction cleaning machine that sanitises and kills all kinds of bacteria and germs.

Do you allow smoking at the hotels?

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Do you allow smoking at the hotels?

We have a strict non-smoking policy, and do not accept smoking anywhere on property. This includes all of our cabins and public spaces. There is at least a $250* fee that will be charged to anyone who violates our non-smoking policy.

*This can be higher at specific hotels

Can I pay with cash at YOTEL?

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Can I pay with cash at YOTEL?

Some of our YOTELs and YOTELAIRs are completely cashless:
YOTEL Amsterdam
YOTEL Edinburgh
YOTEL Glasgow
YOTEL London
YOTEL Porto (going cashless soon)
YOTELAIR Amsterdam Schiphol Airport
YOTELAIR London Gatwick Airport
YOTELAIR London Heathrow Airport
YOTELAIR Paris Charles de Gaulle Airport
YOTELPAD Park City

Cash payments can still be used at the remainder of our hotels

Can I bring my pet with me?

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Can I bring my pet with me?

YOTEL has a no pet policy, guide and service dogs are of course allowed, you must let us know if you intend to bring your dog with you in advance of your arrival. 

Please also check carefully our general terms and conditions for detailed information on our policies for the information you’ll need to know before or during your stay.