Can I extend my stay if my flight is delayed?
You can extend your stay provided there is availability. This can be done on-site by Mission Control.
Can I book on behalf of someone else?
You will need to provide the name of the guest who will occupy the cabin. The confirmation details and booking reference will be sent to you and any further amendments or cancellations must be made by you. We only require one lead occupant name per cabin.
Can I book multiple cabins at the same time?
You can book up to 8 cabins* in a single transaction under different names providing that the dates and times for each cabin are the same.
*Please contact us for larger groups
Amendments and cancellations for YOTELAIR bookings are not available online. If you wish to cancel your booking, please contact customer services at least 24 hours before your booked arrival time (72 hours for multi-cabin bookings).
Email: [email protected]
Phone: +44 (0)207 100 1100
Can I stay the night before my flight?
You can stay the night before an early flight. You will need the following to access the hotel: your passport, your YOTELAIR Amsterdam Schiphol booking confirmation, proof of travel, for example, your boarding card (which must be within 24 hours). We are located airside after security and you can only bring hand luggage with you. Schiphol Airport does not allow airlines to check in your luggage the night before a flight. You can leave your luggage at the airport 24-hour Baggage Storage and lockers on the lower ground floor in Lounge 2 landside. Please note, the following day you will have to exit the secure airside area to collect your baggage and check it in. You will then have to re-enter the secure area again to take your flight. From Lounge 2, departures go to the stairs/ lift between KLM check-in desks 8 and 9 (opposite the airport information desk), simply take the lift two floors down. From Lounge 2 arrivals find the stairs/ lift in between the Laplace express and ING cash machines and simply take the lift one floor down. Baggage storage lockers are available in a variety of sizes and can be used for up to 168 hours or 7 days. Lockers are charged at a 24-hour rate and cost varies depending on size.
How do I cancel a booking and what is your policy?
Online cancellation is not available for YOTELAIR bookings. If you wish to cancel your booking, please contact customer services at least 24 hours before your booked arrival time (72 hours for multi-cabin bookings):
United Kingdom +44 (0)207 100 1100
Netherlands +31 (0)20 808 6975
France +33 (0)1 7061 7705
Email [email protected]
For cancellations outside of customer service hours, call the above numbers and leave a message with your name and booking reference. Send an email and we will revert with confirmation of the cancellation. Your booking will not have been deemed cancelled or amended unless you have received confirmation.
How do I amend a booking made through a third party website?
You will need to contact the company you booked with to make any changes.